Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback

Saturday, 14 February 2026 09:17:42

International applicants and their qualifications are accepted

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Overview

Overview

Building Strong Customer Relationships Through Feedback


This Advanced Skill Certificate program is designed for professionals who want to master the art of collecting, analyzing, and acting upon customer feedback to drive business growth and customer satisfaction.


Some key takeaways from this program include:

Developing a customer-centric mindset, identifying and addressing customer pain points, and creating a feedback loop that fosters continuous improvement.


Through a combination of lectures, discussions, and hands-on exercises, learners will gain the skills and knowledge needed to build strong relationships with customers and drive business success.


By the end of this program, learners will be able to:


Collect and analyze customer feedback effectively, identify areas for improvement, and implement changes to drive business growth and customer satisfaction.


Don't miss out on this opportunity to take your customer service skills to the next level. Explore this Advanced Skill Certificate program today and start building strong customer relationships that drive business success!

Feedback is the lifeblood of any successful business, and the Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback is here to help you master it. This comprehensive course teaches you how to collect, analyze, and act upon customer feedback to drive business growth and customer satisfaction. By the end of this program, you'll gain the skills to feedback like a pro, identify areas for improvement, and implement changes that boost customer loyalty and retention. With this certificate, you'll be well-equipped to take on leadership roles in customer experience management, and enjoy feedback-driven career prospects in industries such as retail, hospitality, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Active Listening Skills
• Building Trust Through Empathy
• Effective Communication Strategies
• Feedback Techniques for Continuous Improvement
• Identifying and Addressing Customer Concerns
• Managing Customer Expectations
• Measuring Customer Satisfaction
• Proactive Problem-Solving Approaches
• Relationship Maintenance and Upselling
• Understanding Customer Needs and Preferences

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback

The Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback is a comprehensive program designed to equip learners with the skills necessary to foster strong customer relationships and drive business growth. Through this program, learners will gain a deep understanding of the importance of feedback in building trust and loyalty with customers, as well as develop effective strategies for collecting, analyzing, and acting on customer feedback. Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Develop a customer-centric approach to building strong relationships
- Learn how to collect and analyze customer feedback effectively
- Understand how to use feedback to drive business growth and improvement
- Develop skills in communication, active listening, and conflict resolution The duration of the Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback is typically 6-8 weeks, with learners completing a series of online modules and assignments.
This program is highly relevant to industries such as retail, hospitality, and healthcare, where building strong customer relationships is critical to driving business success. By completing this program, learners can expect to gain a competitive edge in their careers and be better equipped to drive business growth through effective customer relationship management.
The program is also highly relevant to businesses looking to improve their customer experience and increase customer loyalty.

Why this course?

Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers are more likely to recommend a company with excellent customer service (Source: CEPAA, 2020).
Statistic Value
Percentage of customers who switch brands due to poor customer service 95%
Average amount spent by a customer on a brand that provides excellent customer service £1,300

Who should enrol in Advanced Skill Certificate in Building Strong Customer Relationships Through Feedback?

Ideal Audience: Businesses and professionals seeking to enhance customer relationships through effective feedback, particularly those in the UK, where 70% of customers are more likely to switch to a competitor if not satisfied with their service (Source: Customer Satisfaction Survey by the UK's Office for National Statistics).
Job Roles: Customer Service Managers, Relationship Managers, Sales Teams, and Customer Experience Specialists who want to improve their skills in collecting, analyzing, and acting upon customer feedback to drive business growth and increase customer loyalty.
Industry Sectors: Retail, Hospitality, Financial Services, and Healthcare, where building strong customer relationships is crucial for success and customer retention.
Learning Objectives: Gain practical knowledge on collecting, analyzing, and acting upon customer feedback to improve customer relationships, increase customer satisfaction, and drive business growth.