Advanced Skill Certificate in 12 Month MBA Customer Relationship Management

Tuesday, 26 August 2025 13:07:39

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 12-month MBA program, designed for ambitious professionals seeking to master the art of building strong customer connections.

Through a combination of theoretical knowledge and practical skills, learners will develop a deep understanding of CRM strategies, tactics, and tools, enabling them to drive business growth and customer satisfaction.

Some of the key topics covered include: sales and marketing alignment, customer data management, relationship building, and analytics-driven decision making.

By the end of this program, learners will be equipped with the skills and expertise to lead customer-focused initiatives, drive revenue growth, and build long-term relationships with clients.

Don't miss out on this opportunity to transform your career in CRM. Explore our Advanced Skill Certificate in 12 Month MBA Customer Relationship Management today and take the first step towards a brighter future in business.

Customer Relationship Management is at the heart of this 12-month MBA program, equipping you with the skills to build and maintain strong relationships with customers. This advanced certificate course focuses on developing strategic partnerships, enhancing customer satisfaction, and driving business growth. Key benefits include enhanced communication skills, data-driven decision making, and leadership abilities. Career prospects are vast, with opportunities in various industries, including sales, marketing, and customer service. Unique features include interactive online learning and real-world case studies, ensuring you're prepared to tackle real-world challenges.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Understanding Customer Needs and Preferences •
• Building and Maintaining Strong Customer Relationships •
• Effective Communication Strategies for Customer Engagement •
• CRM Software Selection and Implementation •
• Data Analysis and Reporting in CRM •
• Customer Retention and Loyalty Programs •
• Managing Customer Complaints and Issues •
• Measuring and Evaluating CRM Performance •
• Advanced CRM Techniques for Sales and Marketing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in 12 Month MBA Customer Relationship Management

The Advanced Skill Certificate in 12 Month MBA Customer Relationship Management is a comprehensive program designed to equip students with the necessary skills to excel in the field of customer relationship management.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide them with personalized services.
Through this program, students will learn about the latest trends and technologies in customer relationship management, including data analytics, social media marketing, and customer service management.
The learning outcomes of this program include the ability to analyze customer data, develop effective marketing strategies, and implement customer relationship management systems.
The duration of this program is 12 months, which allows students to gain practical experience and apply their knowledge in real-world scenarios.
The industry relevance of this program is high, as customer relationship management is a critical function in many businesses, including retail, finance, and healthcare.
By completing this program, students will be able to secure jobs in customer-facing roles, such as customer service representatives, account managers, and business development managers.
The program is designed to be flexible, with online and offline classes available, making it accessible to students from all over the world.
The faculty of this program consists of experienced professionals with expertise in customer relationship management, ensuring that students receive high-quality instruction and guidance.
Upon completion of the program, students will receive an Advanced Skill Certificate in 12 Month MBA Customer Relationship Management, which can be used to enhance their career prospects and earning potential.
Overall, the Advanced Skill Certificate in 12 Month MBA Customer Relationship Management is an excellent choice for individuals looking to launch or advance their careers in customer relationship management.

Why this course?

Advanced Skill Certificate in 12 Month MBA Customer Relationship Management holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a report by the Centre for Retail Research states that 60% of UK retailers plan to invest in CRM systems within the next two years.
Year Investment in CRM
2020 40%
2021 55%
2022 65%
2023 75%

Who should enrol in Advanced Skill Certificate in 12 Month MBA Customer Relationship Management?

Ideal Audience for Advanced Skill Certificate in 12 Month MBA Customer Relationship Management Are you a UK-based business professional looking to enhance your skills in customer relationship management? Do you want to stay ahead of the competition in the fast-paced world of business?
Key Characteristics: You are a UK-based business professional with at least 2 years of experience in sales, marketing, or customer service. You have a strong understanding of business principles and are eager to develop your skills in customer relationship management.
Career Goals: You aspire to take on leadership roles in customer-facing departments, such as sales, customer success, or account management. You want to increase your earning potential and advance your career in the UK job market, where the average salary for a customer relationship manager is £35,000 per annum.
Learning Objectives: Upon completing the Advanced Skill Certificate in 12 Month MBA Customer Relationship Management, you will be able to develop a deep understanding of customer relationship management principles, strategies, and best practices. You will gain the skills and knowledge needed to build strong relationships with customers, drive business growth, and stay ahead of the competition in the UK market.