Advanced Certificate in Social Media Crisis Management for Businesses

Thursday, 11 September 2025 14:16:58

International applicants and their qualifications are accepted

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Overview

Overview

**Social Media Crisis Management** is a critical aspect of modern business operations.

For businesses, managing social media crises can be a daunting task, especially when dealing with online reputation damage, customer backlash, and financial losses.

Our Advanced Certificate in Social Media Crisis Management for Businesses is designed to equip you with the skills and knowledge necessary to navigate these challenges effectively.

Through this program, you will learn how to identify and mitigate social media crises, develop a crisis management plan, and implement strategies to restore your online reputation.

You will also gain expertise in crisis communication, stakeholder engagement, and post-crisis review, ensuring that your business is resilient in the face of adversity.

By the end of this program, you will be equipped to handle social media crises with confidence, protecting your business's reputation and bottom line.

Don't wait until it's too late. Explore our Advanced Certificate in Social Media Crisis Management for Businesses today and take the first step towards building a resilient online presence.

Social Media Crisis Management is a game-changer for businesses looking to navigate the ever-evolving digital landscape. This Advanced Certificate program equips you with the skills to handle online crises with confidence, minimizing damage to your reputation and maximizing brand resilience. By mastering crisis management strategies, you'll enhance your crisis preparedness and improve your brand's online reputation. With a focus on social media-specific techniques, this course covers crisis communication, stakeholder engagement, and post-crisis recovery. Upon completion, you'll enjoy career prospects in digital marketing, PR, and crisis management, with a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Crisis Communication Planning
• Social Media Monitoring and Listening
• Reputation Management and Crisis Response
• Crisis Management Framework and Protocols
• Employee Engagement and Training
• Stakeholder Analysis and Identification
• Crisis Communication Channels and Tools
• Media Relations and Crisis Messaging
• Social Media Crisis Management Strategies
• Post-Crisis Review and Evaluation
• Crisis Management in the Digital Age
• International Crisis Management and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Social Media Crisis Management for Businesses

The Advanced Certificate in Social Media Crisis Management for Businesses is a specialized program designed to equip professionals with the skills necessary to navigate and manage social media crises effectively.
This program focuses on teaching participants how to identify potential risks, develop crisis management strategies, and implement them on social media platforms.
Upon completion, participants will have gained the knowledge and skills required to mitigate the impact of social media crises on their organization's reputation and bottom line.
The program's learning outcomes include understanding social media's role in crisis management, developing a crisis management plan, and implementing it on social media platforms.
Participants will also learn how to analyze and respond to social media crises, manage stakeholder expectations, and measure the effectiveness of their crisis management efforts.
The Advanced Certificate in Social Media Crisis Management for Businesses is typically offered over a period of 6-12 months, with flexible scheduling options to accommodate the needs of working professionals.
The program is highly relevant to businesses operating in today's digital landscape, where social media plays a critical role in shaping public perception and influencing customer behavior.
By completing this program, businesses can ensure that they are equipped to handle social media crises effectively, reducing the risk of reputational damage and financial losses.
The program's industry relevance is further underscored by the fact that social media crises can have far-reaching consequences, including damage to brand reputation, loss of customer trust, and financial losses.
Overall, the Advanced Certificate in Social Media Crisis Management for Businesses is an essential program for any organization looking to stay ahead of the curve in today's fast-paced digital landscape.

Why this course?

Advanced Certificate in Social Media Crisis Management is a vital skill for businesses in today's market, where a single misstep on social media can lead to a crisis. According to a survey by the UK's Chartered Institute of Marketing, 70% of consumers trust word-of-mouth recommendations, while 62% trust online reviews (Google Charts 3D Column Chart, see below). Moreover, a study by the UK's Social Media Examiner found that 72% of businesses have experienced a social media crisis, with 45% experiencing a crisis within the first hour of posting (see table below).
Statistic Value
Consumers who trust word-of-mouth recommendations 70%
Consumers who trust online reviews 62%
Businesses that have experienced a social media crisis 72%
Time taken for a business to respond to a social media crisis 45%

Who should enrol in Advanced Certificate in Social Media Crisis Management for Businesses?

Ideal Audience for Advanced Certificate in Social Media Crisis Management for Businesses Businesses in the UK are increasingly reliant on social media to engage with customers and manage their online reputation. According to a recent survey, 70% of UK consumers trust online reviews as much as personal recommendations, highlighting the importance of effective social media crisis management.
Key Characteristics: Businesses with a strong online presence, particularly those in the service sector, such as hospitality, healthcare, and finance, are ideal candidates for this course. These organisations often have a large following on social media and are vulnerable to online backlash in the event of a crisis.
Job Roles: Marketing managers, social media managers, customer service representatives, and communications specialists can benefit from this course. By developing their skills in social media crisis management, these professionals can help protect their organisation's reputation and maintain customer trust.
Benefits: Upon completion of the Advanced Certificate in Social Media Crisis Management for Businesses, learners can expect to gain practical knowledge and skills in managing social media crises, including crisis communication, reputation management, and social media monitoring. This course is designed to equip learners with the tools and expertise needed to mitigate the impact of social media crises and protect their organisation's online reputation.