Advanced Certificate in Service Quality Management

Wednesday, 11 February 2026 00:44:51

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management

is a vital aspect of delivering exceptional customer experiences. This Advanced Certificate program is designed for service professionals who want to enhance their skills in managing service quality. The program focuses on developing knowledge and skills in service quality management, including service strategy, service operations, and service delivery.

Through this program, learners will gain a deeper understanding of the importance of service quality management and how to implement effective strategies to improve customer satisfaction.

Some key topics covered in the program include:

Service Quality Metrics, Service Quality Improvement, and Service Quality Assurance.

By completing this Advanced Certificate in Service Quality Management, learners will be equipped with the knowledge and skills necessary to drive business growth and customer loyalty.

Are you ready to take your service quality management skills to the next level? Explore this program further to learn more about how to deliver exceptional customer experiences.

Service Quality Management is a comprehensive program that equips learners with the skills to deliver exceptional customer experiences. By focusing on key areas such as customer satisfaction, employee engagement, and process improvement, this course helps individuals develop a deep understanding of service quality principles. The Advanced Certificate in Service Quality Management offers numerous benefits, including enhanced career prospects, improved job satisfaction, and increased earning potential. Unique features of the course include interactive modules, real-world case studies, and expert-led workshops. Upon completion, learners can expect to gain a competitive edge in the job market, leading to successful careers in industries such as hospitality, healthcare, and finance.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Quality Management System (QMS)
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• Service Quality Management (SQM)
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• Customer Satisfaction (CSAT)
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• Employee Engagement and Empowerment
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• Continuous Improvement and Learning
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• Performance Measurement and Evaluation
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• Strategic Planning and Alignment
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• Change Management and Implementation
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• Stakeholder Engagement and Communication

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Service Quality Management

The Advanced Certificate in Service Quality Management is a specialized program designed to equip learners with the knowledge and skills required to deliver exceptional service quality in various industries.
This program focuses on developing learners' understanding of service quality management principles, including customer satisfaction, employee engagement, and process improvement.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Improved understanding of service quality management concepts and tools
- Enhanced ability to analyze and improve service processes
- Increased skills in customer service and relationship management
- Knowledge of industry-specific service quality management standards and best practices
The duration of the Advanced Certificate in Service Quality Management program varies depending on the institution offering it, but it typically takes several months to complete.
The program is highly relevant to the service industry, as it provides learners with the skills and knowledge required to deliver high-quality services that meet customer expectations.
Many organizations in the service sector, such as hospitality, healthcare, and financial services, recognize the importance of service quality management and offer this certification to their employees.
By obtaining the Advanced Certificate in Service Quality Management, learners can demonstrate their expertise in service quality management and enhance their career prospects in the service industry.
The program is also beneficial for entrepreneurs and small business owners who want to improve their service quality and increase customer satisfaction.
Overall, the Advanced Certificate in Service Quality Management is a valuable program that can help learners develop the skills and knowledge required to deliver exceptional service quality in various industries.

Why this course?

Advanced Certificate in Service Quality Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial for their success. Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are willing to pay more for good customer service.
Statistic Percentage
Businesses that believe customer experience is crucial for success 75%
UK consumers willing to pay more for good customer service 61%

Who should enrol in Advanced Certificate in Service Quality Management?

Ideal Audience for Advanced Certificate in Service Quality Management Service quality professionals, particularly those in the UK, who aspire to enhance their skills and knowledge in managing high-performing service teams, are the primary target audience for this advanced certificate.
Key Characteristics: Prospective learners should possess a solid understanding of service quality principles, be familiar with industry-specific regulations such as the UK's Service Level Agreement (SLA) framework, and have at least 2 years of experience in a service management role.
Career Benefits: Upon completion of the Advanced Certificate in Service Quality Management, learners can expect to enhance their career prospects, increase their earning potential, and take on more senior roles within their organizations, such as Service Quality Manager or Director of Service Delivery.
Learning Outcomes: The advanced certificate program aims to equip learners with the knowledge and skills required to design, implement, and maintain high-performing service quality management systems, ensuring customer satisfaction, loyalty, and retention in the UK market.