Advanced Certificate in Retail Customer Relationship Management

Monday, 22 September 2025 15:30:34

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of successful retail operations.

Advanced Certificate in Retail Customer Relationship Management is designed for retail professionals who want to enhance their skills in managing customer relationships.

Through this program, learners will gain knowledge on how to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques.

Some key concepts covered in the course include customer segmentation, relationship building, and loyalty programs.

By the end of the program, learners will be able to apply their knowledge to improve customer satisfaction and drive business growth.

Whether you're looking to advance your career or start a new one, this program is perfect for anyone interested in retail CRM.

So why wait? Explore the Advanced Certificate in Retail Customer Relationship Management today and take the first step towards becoming a retail CRM expert!

Customer Relationship Management is at the heart of this Advanced Certificate program, equipping you with the skills to build lasting connections with retail customers. By mastering CRM techniques, you'll enhance customer satisfaction and drive business growth. The course covers key areas such as data analysis, sales strategy, and team management. You'll gain hands-on experience with industry-leading software and develop a deep understanding of customer behavior. With this certification, you'll be poised for career advancement in retail management, sales, or customer service. Upon completion, you'll be equipped to manage customer relationships effectively, leading to increased loyalty and revenue.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Retail Customer Service Skills
• Effective Communication Strategies
• Sales and Marketing Techniques
• Data Analysis and Reporting
• Customer Retention and Loyalty
• Social Media Marketing for Retail
• Product Knowledge and Demonstrations
• Conflict Resolution and Negotiation
• Personal Selling and Consultation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Retail Customer Relationship Management

The Advanced Certificate in Retail Customer Relationship Management is a specialized program designed to equip learners with the skills and knowledge required to excel in the retail industry.
This program focuses on teaching learners how to build strong relationships with customers, improve customer satisfaction, and increase sales.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer relationship management principles, including customer needs analysis, relationship building, and conflict resolution.
Upon completion of the program, learners will be able to apply their knowledge and skills to drive business growth and improve customer loyalty in a retail setting.
The duration of the Advanced Certificate in Retail Customer Relationship Management is typically 6-12 months, depending on the institution and the learner's prior experience.
The program is highly relevant to the retail industry, as it addresses the growing need for customer-centric businesses that can deliver exceptional customer experiences.
By acquiring the skills and knowledge required for effective customer relationship management, learners can enhance their career prospects and contribute to the success of retail organizations.
The Advanced Certificate in Retail Customer Relationship Management is also an excellent way for retail professionals to upskill and reskill, staying ahead of the competition in a rapidly changing market.
Overall, this program offers a unique opportunity for learners to develop the skills and knowledge needed to excel in the retail industry and drive business success through customer relationship management.

Why this course?

Advanced Certificate in Retail Customer Relationship Management holds significant importance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the British Retail Consortium, 75% of UK consumers are more likely to shop at a store that offers excellent customer service (Google Charts 3D Column Chart, see below). Moreover, a study by the Centre for Retail Research found that 61% of UK retailers believe that customer relationship management is a key factor in driving sales growth (see table below).
Statistic Value
Percentage of UK consumers who prefer excellent customer service 75%
Percentage of UK retailers who believe customer relationship management drives sales growth 61%

Who should enrol in Advanced Certificate in Retail Customer Relationship Management?

Ideal Audience for Advanced Certificate in Retail Customer Relationship Management Retail professionals seeking to enhance their skills in customer relationship management, particularly those working in the UK retail industry, where customer satisfaction is a key performance indicator. According to a survey by the British Retail Consortium, 75% of UK retailers believe that customer experience is crucial to their success.
Key Characteristics: Professionals with at least 2 years of experience in retail customer service, sales, or management, looking to advance their careers or start their own businesses. They should be familiar with CRM software and have a basic understanding of data analysis and customer behavior.
Career Goals: Individuals seeking to move into senior roles such as customer relationship manager, sales manager, or store manager, or those looking to start their own retail businesses. The Advanced Certificate in Retail Customer Relationship Management can also be beneficial for those looking to transition into related fields such as marketing or human resources.
Prerequisites: A good understanding of retail operations, customer service principles, and basic computer skills. Prior experience in CRM software and data analysis is desirable but not mandatory.