Advanced Certificate in Quality Improvement in IT Services

Monday, 16 February 2026 06:54:14

International applicants and their qualifications are accepted

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Overview

Overview

Quality Improvement in IT Services


The Quality Improvement in IT Services Advanced Certificate program is designed for IT professionals seeking to enhance their skills in delivering high-quality services. This program focuses on identifying and addressing areas of improvement in IT service management.


By the end of this program, learners will be able to analyze service delivery processes, identify bottlenecks, and implement effective solutions to improve service quality. The program is ideal for IT service managers, team leaders, and professionals looking to advance their careers in the field.


Some key topics covered in the program include service level management, incident management, problem management, and change management. Learners will also gain knowledge on how to measure and evaluate service quality using various metrics and tools.


Whether you're looking to improve your skills or advance your career, the Quality Improvement in IT Services Advanced Certificate program is an excellent choice. Explore this program further to learn more about how you can enhance your IT service delivery and take your career to the next level.

Quality Improvement in IT Services is a game-changer for professionals seeking to enhance their skills and advance their careers. This Advanced Certificate program focuses on developing expertise in identifying and addressing areas of improvement, resulting in increased efficiency, productivity, and customer satisfaction. By learning from industry experts, participants will gain hands-on experience in quality improvement methodologies and tools, such as Lean and Six Sigma. With this certification, you can expect improved job prospects and higher earning potential. Unique features of the course include personalized mentorship, project-based learning, and access to a global network of professionals.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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Lean IT Service Management
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Service Level Management (SLM)
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IT Service Continuity Management (ITSCM)
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Change Management in IT Services
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IT Service Desk Operations
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Process Improvement and Measurement
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Customer Relationship Management (CRM) in IT
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IT Service Portfolio Management
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Service Desk Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Quality Improvement in IT Services

The Advanced Certificate in Quality Improvement in IT Services is a specialized program designed to equip professionals with the knowledge and skills necessary to enhance the quality of IT services.
This program focuses on the application of quality improvement methodologies, tools, and techniques in the IT industry, enabling participants to identify and address areas for improvement.
Upon completion of the program, participants will be able to analyze and improve the quality of IT services, leading to increased customer satisfaction and loyalty.
The learning outcomes of this program include the ability to develop and implement quality improvement plans, conduct quality audits, and analyze data to inform quality improvement decisions.
The duration of the Advanced Certificate in Quality Improvement in IT Services is typically 6-12 months, depending on the institution and the participant's prior experience.
The program is highly relevant to the IT industry, as it addresses the growing need for organizations to prioritize quality and customer satisfaction.
By completing this program, participants can enhance their career prospects and contribute to the success of their organizations in the competitive IT market.
The Advanced Certificate in Quality Improvement in IT Services is also relevant to the broader field of quality management, as it provides a comprehensive understanding of quality improvement principles and practices.
Overall, the Advanced Certificate in Quality Improvement in IT Services is an excellent choice for professionals looking to advance their careers and make a positive impact on the quality of IT services.

Why this course?

Advanced Certificate in Quality Improvement in IT Services holds significant importance in today's market, particularly in the UK. According to a recent survey by the British Computer Society, 75% of IT professionals believe that quality improvement is crucial for delivering high-quality services (Google Charts 3D Column Chart). Moreover, a study by the Chartered Institute of IT found that companies that implement quality improvement strategies experience a 25% increase in customer satisfaction (CSS-styled table).
Statistics Percentage
Companies that implement quality improvement strategies experience a 25% increase in customer satisfaction. 25%
75% of IT professionals believe that quality improvement is crucial for delivering high-quality services. 75%

Who should enrol in Advanced Certificate in Quality Improvement in IT Services ?

Ideal Audience for Advanced Certificate in Quality Improvement in IT Services Are you a UK-based IT professional looking to enhance your skills and contribute to the improvement of IT services in the country? With the UK's IT industry valued at £147 billion, there's a growing demand for quality improvement specialists.
Key Characteristics Our ideal candidate is a motivated and results-driven IT professional with at least 2 years of experience in IT service management, preferably in a UK-based organization. They should possess excellent analytical, problem-solving, and communication skills, with a strong understanding of IT service management frameworks such as ITIL.
Career Goals Upon completing the Advanced Certificate in Quality Improvement in IT Services, our ideal candidate aims to take on leadership roles in IT service management, drive process improvements, and contribute to the growth of the UK's IT industry. With the UK's IT sector expected to grow by 4.5% annually, the demand for quality improvement specialists is set to increase.
Prerequisites To be eligible for the Advanced Certificate in Quality Improvement in IT Services, applicants must meet the following prerequisites: a bachelor's degree in a relevant field, at least 2 years of experience in IT service management, and a strong understanding of IT service management frameworks.