Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback

Monday, 16 February 2026 17:26:50

International applicants and their qualifications are accepted

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Overview

Overview

Word-of-mouth marketing is a powerful tool for businesses, and the Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is designed to help you master it.


Learn how to collect, analyze, and act on customer feedback to build a loyal customer base and drive business growth.


Develop the skills to create a positive customer experience, identify areas for improvement, and implement changes that lead to increased customer satisfaction and loyalty.


Our program is perfect for business professionals looking to enhance their customer service skills and contribute to a positive word-of-mouth culture.


By the end of this course, you'll be equipped with the knowledge and tools to promote positive word-of-mouth through customer feedback and take your business to the next level.


So why wait? Explore the Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback today and start building a loyal customer base that will drive business success.

Word-of-mouth marketing is a powerful tool for businesses, and the Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is designed to help you master it. This course teaches you how to collect, analyze, and act on customer feedback to create a loyal customer base and drive growth. By learning how to word-of-mouth marketing, you'll gain a competitive edge and improve customer satisfaction. You'll also develop skills in customer feedback analysis, social media marketing, and relationship building. With this certificate, you'll be equipped to drive business success and enjoy word-of-mouth marketing career prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Feedback Analysis •
• Building Customer Loyalty •
• Effective Communication Strategies •
• Word-of-Mouth Marketing Techniques •
• Social Media Engagement •
• Net Promoter Score (NPS) Measurement •
• Customer Retention Strategies •
• Employee Advocacy Programs •
• Feedback Loop Implementation •
• Positive Customer Experience Design

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback

The Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is a specialized program designed to equip learners with the skills and knowledge necessary to harness the power of customer feedback in driving business growth and success.
This program focuses on teaching learners how to collect, analyze, and act upon customer feedback to create a positive word-of-mouth culture that drives customer loyalty and retention.
Upon completion of the program, learners can expect to gain a range of skills and knowledge, including how to design and implement effective customer feedback strategies, how to analyze and interpret customer feedback data, and how to use customer feedback to inform product development and improvement initiatives.
The program is typically offered over a period of several months, with learners expected to commit to a minimum of 6-12 months of study and practice to achieve the certification.
The Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is highly relevant to businesses operating in the service industry, including hospitality, healthcare, and financial services, where customer feedback is critical to driving customer satisfaction and loyalty.
By investing in this program, businesses can expect to see significant improvements in customer satisfaction, loyalty, and retention, as well as increased revenue and growth through positive word-of-mouth marketing.
The program is also relevant to marketing professionals and customer experience managers who want to develop their skills and knowledge in this area and stay ahead of the curve in terms of best practices in customer feedback and word-of-mouth marketing.
Overall, the Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is a valuable and highly relevant program that can help businesses and individuals develop the skills and knowledge necessary to harness the power of customer feedback and drive business growth and success.

Why this course?

Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback is highly significant in today's market, where customer satisfaction and loyalty play a crucial role in driving business growth. According to a survey by the UK's Customer Experience Professionals Association, 85% of UK consumers are more likely to recommend a product or service to friends and family if they have had a good experience (Source: Google Charts).
Statistic Value
Percentage of UK consumers who are more likely to recommend a product or service to friends and family if they have had a good experience 85%
Number of UK businesses that use customer feedback to improve their products and services 75%

Who should enrol in Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback?

Primary Keyword: Customer Feedback Ideal Audience
Business owners and managers in the UK who want to improve customer satisfaction and loyalty, with a focus on the 80% of customers who are more likely to recommend a business to others after a positive experience (Source: Customer Experience Board). are the target audience for this Advanced Certificate in Promoting Positive Word-of-Mouth Through Customer Feedback.
Marketing professionals seeking to enhance their skills in collecting, analyzing, and acting upon customer feedback, with the goal of increasing customer retention and driving word-of-mouth marketing. will benefit from this course, as it provides a comprehensive understanding of the importance of customer feedback in promoting positive word-of-mouth.
Customer service representatives who want to improve their skills in handling customer complaints and feedback, and turning negative experiences into positive word-of-mouth opportunities. will find this course valuable, as it equips them with the knowledge and skills to provide exceptional customer service and promote positive word-of-mouth.