Advanced Certificate in Professional Customer Service Skills

Tuesday, 26 August 2025 20:45:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is at the heart of any successful business, and the Advanced Certificate in Professional Customer Service Skills is designed to equip learners with the skills and knowledge needed to excel in this field.


Developing strong customer service skills is crucial for building trust, loyalty, and repeat business. This course helps learners to understand the importance of effective communication, active listening, and problem-solving in resolving customer complaints and issues.
Through a combination of theoretical and practical training, learners will gain the skills and confidence to provide exceptional customer service, even in challenging situations. By the end of the course, learners will be able to:
- Communicate effectively with customers from diverse backgrounds - Resolve customer complaints and issues in a professional manner - Provide excellent customer service in a variety of settings
If you're looking to advance your career in customer service or simply want to improve your skills, explore this course and discover how you can make a positive impact on your customers and your organization.

Customer Service is at the heart of any successful business, and our Advanced Certificate in Professional Customer Service Skills is designed to equip you with the expertise to excel in this field. By mastering the art of customer engagement, conflict resolution, and communication, you'll be able to deliver exceptional service that drives customer loyalty and retention. With this course, you'll gain customer service skills that are in high demand across various industries, leading to career prospects in customer-facing roles, sales, and management. Unique features include interactive training sessions, real-world case studies, and a supportive learning environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Active Listening Techniques
• Conflict Resolution Strategies
• Customer Relationship Management
• Time Management and Prioritization
• Empathy and Emotional Intelligence
• Problem-Solving and Adaptability
• Cultural Awareness and Sensitivity
• De-Escalation and Conflict Prevention
• Feedback and Coaching Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Professional Customer Service Skills

The Advanced Certificate in Professional Customer Service Skills is a comprehensive training program designed to equip individuals with the necessary skills to deliver exceptional customer service in various industries.
This program focuses on developing the skills required to handle complex customer queries, resolve issues efficiently, and provide personalized solutions.
Upon completion of the program, learners can expect to gain a deeper understanding of customer service principles, including communication, conflict resolution, and product knowledge.
The duration of the Advanced Certificate in Professional Customer Service Skills program varies depending on the institution offering it, but it typically ranges from a few weeks to a few months.
Industry relevance is a key aspect of this program, as it prepares learners to work in various sectors, including retail, hospitality, and financial services.
The skills learned through this program are highly transferable, making it an excellent choice for individuals looking to advance their careers in customer-facing roles.
By acquiring the Advanced Certificate in Professional Customer Service Skills, learners can enhance their employability, boost customer satisfaction, and contribute to the success of their organizations.
Overall, this program is an excellent investment for anyone seeking to develop their customer service skills and advance their careers in a competitive job market.

Why this course?

Advanced Certificate in Professional Customer Service Skills holds immense significance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that customer service skills are essential for job success. Moreover, a study by the Office for National Statistics (ONS) reveals that 1 in 5 employees in the UK are expected to handle customer complaints daily.
UK Employers' Perception Customer Service Skills Importance
75% Essential for Job Success
1 in 5 Employees Handle Customer Complaints Daily

Who should enrol in Advanced Certificate in Professional Customer Service Skills ?

Primary Keyword: Customer Service Ideal Learners
Professionals seeking to enhance their skills in providing exceptional customer experiences Individuals working in customer-facing roles, such as call centre agents, retail staff, and service desk technicians, are ideal candidates for this Advanced Certificate.
Those looking to progress in their careers and take on more senior roles According to a survey by the Chartered Institute of Personnel and Development, 75% of employees in the UK believe that customer service skills are essential for career progression.
Individuals seeking to improve their communication and problem-solving skills The Advanced Certificate in Professional Customer Service Skills will equip learners with the knowledge and skills to handle complex customer queries and resolve issues efficiently, leading to increased job satisfaction and reduced turnover rates.