Advanced Certificate in Modern Enterprise Service Management

Thursday, 12 February 2026 22:19:35

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Enterprise Service Management (ESM) is at the heart of modern business operations.

Designed for IT professionals and business leaders, the Advanced Certificate in Modern Enterprise Service Management equips learners with the skills to optimize service delivery, improve customer satisfaction, and drive business growth.

Through a combination of theoretical knowledge and practical applications, this program covers key topics such as service management frameworks, IT service management (ITSM), and service desk management.

By the end of the program, learners will be able to analyze service management processes, design and implement effective service management strategies, and lead cross-functional teams to achieve service excellence.

Whether you're looking to advance your career or enhance your organization's service management capabilities, this advanced certificate program is an ideal choice.

Explore the Advanced Certificate in Modern Enterprise Service Management today and discover how to transform your organization's service management capabilities.

Enterprise Service Management is a vital skill in today's fast-paced business landscape. This Advanced Certificate program equips you with the knowledge and tools to effectively manage services and drive business success. By mastering Enterprise Service Management, you'll gain a deeper understanding of service design, service operation, and service strategy. Key benefits include improved customer satisfaction, increased efficiency, and enhanced competitiveness. Career prospects are vast, with opportunities in IT service management, business analysis, and project management. Unique features of the course include real-world case studies, interactive simulations, and expert-led workshops.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ITSM)
• Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Level Management (SLM)
• Capacity and Performance Management
• IT Service Continuity Management (ITSCM)
• Knowledge Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Modern Enterprise Service Management

The Advanced Certificate in Modern Enterprise Service Management is a comprehensive program designed to equip learners with the knowledge and skills required to succeed in the service management industry.
This program focuses on the latest trends and best practices in service management, including ITIL 4, DevOps, and Agile methodologies.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Understand the principles and practices of modern enterprise service management
- Develop skills in service strategy, service design, service transition, service operation, and continuous improvement
- Learn how to apply ITIL 4, DevOps, and Agile methodologies in a real-world setting
- Understand the importance of data-driven decision making in service management
- Develop skills in service management tools and technologies, such as service management software and cloud computing platforms
- Learn how to create a service management framework that aligns with organizational goals and objectives
- Understand the role of service management in driving business success and growth
- Develop skills in service management metrics and measurement, including key performance indicators (KPIs) and service level agreements (SLAs)
The duration of the Advanced Certificate in Modern Enterprise Service Management program varies depending on the learning path chosen by the learner.
Typically, the program can be completed in 6-12 months, with learners having the option to take the program at their own pace.
The program is designed to be flexible and accommodating, with learners able to access course materials and submit assignments online.
This flexibility makes it easy for working professionals and individuals with busy schedules to complete the program and achieve their career goals.
The Advanced Certificate in Modern Enterprise Service Management is highly relevant to the service management industry, with a strong focus on the latest trends and best practices.
Learners who complete the program will be well-equipped to succeed in a variety of roles, including service manager, IT manager, and business analyst.
The program is also relevant to organizations looking to improve their service management capabilities and achieve business success and growth.
By completing the Advanced Certificate in Modern Enterprise Service Management, learners can gain a competitive edge in the job market and achieve their career goals.

Why this course?

Advanced Certificate in Modern Enterprise Service Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that service management is crucial for business success. Moreover, a report by the UK's Office of Government Commerce (OGC) states that 60% of organizations in the UK have implemented service management frameworks, such as ITIL.
Statistics Percentage
Organizations in the UK with service management frameworks 60%
IT professionals in the UK who believe service management is crucial for business success 75%

Who should enrol in Advanced Certificate in Modern Enterprise Service Management ?

Ideal Audience for Advanced Certificate in Modern Enterprise Service Management Are you a UK-based IT professional looking to enhance your skills in service management?
Professionals with 2+ years of experience in IT service management In the UK, 71% of IT professionals believe that service management skills are essential for career advancement, according to a survey by the Chartered Institute of IT (2019).
Those interested in ITIL 4 The UK's IT service management market is expected to grow by 4.5% annually from 2020 to 2025, driven by increasing demand for ITIL 4 certification, according to a report by MarketsandMarkets.
Business analysts, project managers, and operations managers In the UK, 60% of organizations use service management to improve customer experience, according to a survey by the Service Management Research Association (2018).
Individuals seeking to transition into service management roles The Advanced Certificate in Modern Enterprise Service Management is designed to help you develop the skills and knowledge needed to succeed in service management, regardless of your current role or industry.