Advanced Certificate in MBA - 12 Month Customer Relationship Management

Saturday, 13 September 2025 01:56:16

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Advanced Certificate in MBA program, designed for ambitious professionals seeking to elevate their skills.


Over 12 months, you'll master the art of building strong relationships with customers, driving business growth, and staying ahead of the competition.


Learn how to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques to boost revenue and customer satisfaction.


Some of the key topics you'll cover include: customer journey mapping, relationship management, data analysis, and digital marketing.

Whether you're looking to transition into a leadership role or simply enhance your existing skills, this program is perfect for anyone seeking to make a lasting impact in their organization.


Don't miss out on this opportunity to transform your career. Explore the Advanced Certificate in MBA - 12 Month Customer Relationship Management today and discover a brighter future for yourself.

Customer Relationship Management is at the heart of this 12-month Advanced Certificate in MBA program, equipping you with the skills to build and maintain strong relationships with customers. This course offers key benefits such as enhanced communication skills, strategic planning, and data analysis. You'll gain a deep understanding of customer needs, preferences, and behaviors, allowing you to develop targeted marketing strategies and improve customer satisfaction. With career prospects in high demand, this program can lead to roles in sales, marketing, and customer service management. Unique features include interactive case studies and industry expert guest lectures.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Strategic Planning for Customer Relationship Management •
• Customer Relationship Management Framework •
• Building and Maintaining Customer Relationships •
• Effective Communication in Customer Relationship Management •
• Customer Retention and Loyalty Strategies •
• Managing Customer Expectations and Feedback •
• Measuring and Evaluating Customer Relationship Management Performance •
• Advanced CRM Tools and Technologies •
• Data-Driven Decision Making in Customer Relationship Management •
• International Customer Relationship Management Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in MBA - 12 Month Customer Relationship Management

The Advanced Certificate in MBA - 12 Month Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the business world.
This program focuses on teaching students how to build and maintain strong relationships with customers, which is crucial for driving business growth and success.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including customer needs analysis, relationship building, and conflict resolution.
The program is designed to be completed in 12 months, with a flexible learning schedule that allows students to balance their studies with work or other commitments.
The Advanced Certificate in MBA - 12 Month Customer Relationship Management is highly relevant to the current job market, with many organizations recognizing the importance of customer relationship management in driving business success.
As a result, graduates of this program are in high demand, with opportunities available in a range of industries, including retail, finance, and healthcare.
The program is taught by experienced industry professionals who bring a wealth of knowledge and expertise to the classroom, ensuring that students receive the best possible education.
Upon completion of the program, students will be awarded an Advanced Certificate in MBA - 12 Month Customer Relationship Management, which can be used to enhance their career prospects and advance their careers in customer-facing roles.
Overall, the Advanced Certificate in MBA - 12 Month Customer Relationship Management is an excellent choice for individuals looking to develop the skills and knowledge required to succeed in customer-facing roles within the business world.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £73.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay ahead, professionals need to possess advanced knowledge of CRM systems and strategies.
Year Value (£ billion)
2020 73.8
2019 71.4
2018 69.1

Who should enrol in Advanced Certificate in MBA - 12 Month Customer Relationship Management?

Ideal Audience for Advanced Certificate in MBA - 12 Month Customer Relationship Management Are you a UK-based business professional looking to enhance your skills in customer relationship management? Do you aspire to take on a leadership role in a dynamic organization? If so, this program is designed for you.
Key Characteristics: You should be a UK resident with at least 2 years of work experience in a customer-facing role, preferably in a management position. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Career Goals: Upon completion of this program, you can expect to take on senior roles such as Customer Relationship Manager, Business Development Manager, or Operations Director. According to a recent survey by the Chartered Institute of Marketing, UK businesses are expected to invest £1.3 billion in customer relationship management by 2025, making this program an ideal choice for those looking to capitalize on this trend.
Program Requirements: You will need to commit to 12 months of part-time study, with a minimum of 10 hours of study per week. You will also need to pass a series of assessments and exams to demonstrate your understanding of customer relationship management principles and practices.