Advanced Certificate in Leveraging Social Media in Contact Centres

Sunday, 14 September 2025 17:31:45

International applicants and their qualifications are accepted

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Overview

Overview

Social Media

is revolutionizing the way contact centres interact with customers. This Advanced Certificate in Leveraging Social Media in Contact Centres aims to equip learners with the skills to harness the power of social media for effective customer engagement and service delivery.

By the end of this course, learners will understand how to create engaging social media content, manage online reputation, and leverage social media analytics to drive business growth.

Targeted at customer service professionals and contact centre teams, this course will help them develop a comprehensive understanding of social media strategies and tactics.

Some key topics covered include social media marketing, customer service on social media, and social media metrics and reporting.

By gaining the knowledge and skills required to leverage social media in contact centres, learners can improve customer satisfaction, increase efficiency, and drive business success.

So why wait? Explore the Advanced Certificate in Leveraging Social Media in Contact Centres today and discover how social media can transform your contact centre operations.

Leveraging Social Media is a game-changer for contact centres, and this Advanced Certificate course will teach you how to harness its power. By mastering social media, you'll enhance customer engagement, increase brand awareness, and drive sales. This course covers the latest tools and strategies, including social media analytics and content creation. You'll learn how to measure ROI and optimize your social media campaigns for maximum impact. With this certification, you'll be in high demand and ready to take on leadership roles or start your own social media consulting business. Unlock your career potential with this comprehensive course.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Social Media Marketing Fundamentals •
• Leveraging Social Media for Customer Engagement •
• Understanding Social Media Analytics and Metrics •
• Creating Engaging Social Media Content •
• Managing Social Media Reputation and Crisis •
• Social Media Advertising and Promotion •
• Measuring Social Media ROI and Effectiveness •
• Leveraging Social Media for Lead Generation •
• Advanced Social Media Strategies for Contact Centres •
• Social Media Integration with CRM Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Leveraging Social Media in Contact Centres

The Advanced Certificate in Leveraging Social Media in Contact Centres is a comprehensive program designed to equip learners with the skills and knowledge required to effectively utilize social media platforms in customer service and support.
This course focuses on teaching learners how to leverage social media to improve customer engagement, resolve issues, and enhance overall customer experience. Through a combination of theoretical and practical training, learners will gain a deep understanding of social media marketing, customer service, and contact centre operations.
Upon completion of the program, learners can expect to achieve the following learning outcomes: develop a comprehensive understanding of social media platforms and their applications in contact centres; learn how to create and implement effective social media strategies; and acquire the skills to engage with customers, resolve issues, and provide excellent customer service through social media channels.
The duration of the Advanced Certificate in Leveraging Social Media in Contact Centres is typically 12 weeks, with learners required to complete a series of modules and assignments to demonstrate their knowledge and skills. Throughout the program, learners will have access to industry experts, who will provide guidance and support to ensure their success.
The industry relevance of this program is high, as more and more contact centres are recognizing the importance of social media in providing excellent customer service and support. By completing this program, learners can enhance their career prospects and demonstrate their commitment to staying up-to-date with the latest trends and technologies in the contact centre industry.
The Advanced Certificate in Leveraging Social Media in Contact Centres is an ideal program for anyone working in or aspiring to work in the contact centre industry, particularly those responsible for customer service, social media management, or contact centre operations.

Why this course?

Advanced Certificate in Leveraging Social Media in Contact Centres holds significant importance in today's market, where customer service is increasingly being delivered through social media platforms. According to a survey by the UK's Contact Centre Awards, 70% of UK consumers expect a response to their social media queries within 2 hours (Source: Contact Centre Awards, 2022). This highlights the need for contact centres to effectively leverage social media to provide timely and efficient customer service.
Year Percentage of UK Consumers Expecting a Response
2020 55%
2021 65%
2022 70%

Who should enrol in Advanced Certificate in Leveraging Social Media in Contact Centres?

Ideal Audience for Advanced Certificate in Leveraging Social Media in Contact Centres Are you a customer service professional looking to enhance your skills in social media management? Do you want to stay ahead of the competition in the UK's rapidly evolving contact centre landscape?
Key Characteristics: You should be a UK-based customer service professional with at least 2 years of experience in a contact centre environment. You should have a good understanding of social media platforms, including Twitter, Facebook, and Instagram. You should be able to work independently and as part of a team, with excellent communication and problem-solving skills.
Job Roles: Customer Service Representatives, Team Leaders, Social Media Coordinators, and Contact Centre Managers can benefit from this course. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses use social media to engage with customers, making this course an essential skill for anyone working in the contact centre industry.
Learning Outcomes: Upon completing this course, you will be able to leverage social media to enhance customer engagement, improve customer satisfaction, and increase sales. You will also gain knowledge of social media analytics, content creation, and crisis management, making you a valuable asset to your organisation.