Advanced Certificate in Level 3 IT Service Operation Management.

Wednesday, 11 February 2026 13:42:19

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

IT Service Operation Management

is a crucial aspect of delivering high-quality services to customers. This Advanced Certificate in Level 3 IT Service Operation Management is designed for IT professionals who want to enhance their skills in managing IT services.
Service Desk and incident management are key components of this course, teaching learners how to handle customer requests and resolve issues efficiently. The course also covers service level management, problem management, and change management, ensuring learners have a comprehensive understanding of IT service operation management principles.
By completing this course, learners will gain the knowledge and skills needed to manage IT services effectively, improve customer satisfaction, and increase operational efficiency.
Are you ready to take your IT service operation management skills to the next level? Explore this Advanced Certificate course today and discover how to deliver exceptional IT services to your customers.

IT Service Operation Management is a comprehensive course that equips learners with the skills to manage IT services effectively. By completing this Advanced Certificate in Level 3 IT Service Operation Management, you will gain a deep understanding of ITIL (Information Technology Infrastructure Library) principles and best practices. This course offers numerous benefits, including improved service quality, increased efficiency, and enhanced customer satisfaction. You will also benefit from career advancement opportunities and increased earning potential. Unique features of the course include interactive learning sessions, real-world case studies, and a supportive community of peers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Desk
• Service Level Management
• IT Service Continuity Management
• Capacity Management
• Availability Management
• IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Level 3 IT Service Operation Management.

The Advanced Certificate in Level 3 IT Service Operation Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to manage IT service operations effectively.
This program focuses on teaching learners how to design, implement, and manage IT service operations that meet the needs of customers and stakeholders.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service operation management principles, processes, and techniques.
The learning outcomes of this program include the ability to analyze and improve IT service operation processes, manage IT service level agreements, and develop and implement IT service operation strategies.
The duration of the Advanced Certificate in Level 3 IT Service Operation Management program is typically 12-16 weeks, depending on the learning pace and style of the individual.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT service operations in a fast-paced and dynamic environment.
The program is designed to be flexible and can be completed online or through a combination of online and classroom instruction.
Learners who complete the Advanced Certificate in Level 3 IT Service Operation Management program can expect to see improvements in their career prospects and earning potential, as well as increased job satisfaction and engagement.
The program is also highly relevant to the IT service management (ITSM) framework, which is widely adopted by organizations around the world.
Overall, the Advanced Certificate in Level 3 IT Service Operation Management is a valuable investment for anyone looking to advance their career in IT service operation management.

Why this course?

Advanced Certificate in Level 3 IT Service Operation Management holds significant importance in today's market, particularly in the UK. According to a report by the IT Service Management (ITSM) Association, the demand for IT service management professionals is expected to increase by 10% annually, with the UK being a major hub for IT service management.
Year Number of Jobs
2020 45,000
2021 50,000
2022 55,000

Who should enrol in Advanced Certificate in Level 3 IT Service Operation Management.?

Ideal Audience for Advanced Certificate in Level 3 IT Service Operation Management IT professionals seeking to enhance their skills in service operation management, particularly those working in the UK's IT industry, where 71% of organisations rely on IT services to drive business growth (Source: IT Pro).
Key Characteristics: Individuals with at least 2 years of experience in IT service management, preferably holding a Level 2 or 3 certification, such as ITIL Foundation or Practitioner. They should possess strong analytical and problem-solving skills, with a good understanding of IT service management principles and practices.
Career Opportunities: Graduates of this course can expect to secure roles such as IT Service Manager, Service Desk Manager, or Technical Support Manager, with average salaries ranging from £35,000 to £55,000 per annum in the UK (Source: Indeed.co.uk).
Learning Outcomes: Upon completion of this course, learners will gain knowledge and skills in areas such as service operation management, incident management, problem management, and change management, enabling them to make a significant impact in their current or future roles.