Advanced Certificate in Level 2 Call Centre Quality Standards

Thursday, 03 July 2025 10:43:00

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Certificate in Level 2 Call Centre Quality Standards is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on quality standards in call centre operations, students will gain a deep understanding of best practices and strategies for delivering exceptional customer service.
No case studies or practicals are involved in our course, ensuring a streamlined learning experience that is both efficient and effective.
Enroll today and take your call centre skills to the next level!

Enhance your call centre expertise with our Advanced Certificate in Level 2 Call Centre Quality Standards. Dive deep into advanced strategies for optimizing customer interactions, improving service quality, and maximizing efficiency. This comprehensive program covers key topics such as performance metrics, quality assurance processes, and customer satisfaction measurement. Gain practical skills through hands-on exercises and real-world case studies. Elevate your career prospects and stand out in the competitive call centre industry with this specialized certification. Join us and take your call centre operations to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Call Centre Quality Standards
• Customer Service Excellence
• Effective Communication Skills
• Quality Assurance Processes
• Call Monitoring and Evaluation
• Performance Management in Call Centres
• Problem Solving and Decision Making
• Team Leadership and Motivation
• Technology and Tools for Quality Assurance
• Continuous Improvement in Call Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Call Centre Quality Analyst
Quality Assurance Specialist
Customer Service Quality Manager
Quality Control Coordinator
Call Monitoring Specialist

Key facts about Advanced Certificate in Level 2 Call Centre Quality Standards

- The Advanced Certificate in Level 2 Call Centre Quality Standards focuses on enhancing skills in call centre operations and customer service
- Participants will learn to apply quality standards in call centre environments, ensuring efficient and effective service delivery
- Key learning outcomes include mastering call handling techniques, resolving customer issues, and maintaining service quality
- This program is highly relevant to industries reliant on call centres, such as telecommunications, customer support, and sales
- Participants will gain a competitive edge by acquiring in-depth knowledge of quality standards and best practices in call centre operations
- The course offers a practical approach to implementing quality standards, enhancing customer satisfaction, and improving overall performance
- Unique features include real-world case studies, interactive simulations, and expert-led training sessions
- Upon completion, participants will be equipped with the skills to drive excellence in call centre operations and deliver exceptional customer experiences.

Why this course?

Industry Demand Relevance
The UK call centre industry is growing rapidly, with over 6,200 call centres employing around 1.3 million people. The Advanced Certificate in Level 2 Call Centre Quality Standards is crucial for professionals looking to advance their careers in this competitive industry.
The average salary for a call centre manager in the UK is £30,000 to £45,000 per year. Having this certification demonstrates a commitment to quality and excellence, making candidates more attractive to employers.

Who should enrol in Advanced Certificate in Level 2 Call Centre Quality Standards?

This course is designed for individuals who are looking to advance their career in the call centre industry and excel in maintaining quality standards. Whether you are a call centre agent, supervisor, quality assurance specialist, or manager, this course will provide you with the necessary skills and knowledge to ensure high-quality customer interactions. Statistics show that in the UK, 78% of customers have abandoned a purchase due to poor customer service, highlighting the importance of maintaining quality standards in call centres. Additionally, 86% of customers are willing to pay more for a better customer experience, emphasizing the need for well-trained professionals in this field. By enrolling in the Advanced Certificate in Level 2 Call Centre Quality Standards, you will learn how to effectively monitor and evaluate customer interactions, implement quality improvement strategies, and enhance overall customer satisfaction. This course is ideal for individuals who are committed to delivering exceptional service and driving positive outcomes for both customers and businesses.
78% of customers have abandoned a purchase due to poor customer service
86% of customers are willing to pay more for a better customer experience