Advanced Certificate in Level 2 Call Centre Quality Standards

Friday, 13 February 2026 13:41:11

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Call Centre Quality Standards


This Advanced Certificate in Level 2 Call Centre Quality Standards is designed for those who want to enhance their skills in delivering exceptional customer service in a call centre environment.


Some of the key topics covered in this course include quality monitoring, coaching and feedback, and performance measurement.

By the end of this course, learners will be able to assess and improve the quality of calls in a call centre, leading to increased customer satisfaction and loyalty.


Whether you're looking to advance your career or simply improve your skills, this course is perfect for anyone working in a call centre or looking to break into the industry.


So why not take the first step towards becoming a quality expert in call centres? Explore this course today and discover how you can make a real difference in delivering exceptional customer service.

Call Centre Quality Standards are at the heart of this Advanced Certificate course, equipping learners with the skills to deliver exceptional customer experiences. By mastering Level 2 Call Centre Quality Standards, you'll gain a deeper understanding of the importance of quality in call centre operations, enabling you to identify and address areas for improvement. This course offers key benefits such as enhanced customer satisfaction, increased efficiency, and improved team performance. With career prospects in high demand, this certification can take your career to the next level. Unique features include interactive training sessions and real-life case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Skills
•
• Communication Skills
•
• Conflict Resolution
•
• Active Listening
•
• Empathy and Understanding
•
• Problem Solving
•
• Quality Monitoring and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Level 2 Call Centre Quality Standards

The Advanced Certificate in Level 2 Call Centre Quality Standards is a comprehensive training program designed to equip learners with the skills and knowledge required to excel in a call centre environment.
This qualification focuses on developing the ability to assess and improve the quality of customer interactions, ensuring that calls are handled in a professional and efficient manner.
Upon completion of the course, learners will be able to demonstrate their understanding of the Level 2 Call Centre Quality Standards, including the importance of clear communication, active listening, and problem-solving skills.
The duration of the Advanced Certificate in Level 2 Call Centre Quality Standards is typically 12-16 hours, depending on the training provider and the learner's prior experience.
Industry relevance is a key aspect of this qualification, as it is designed to meet the needs of employers in the call centre sector.
By achieving this Advanced Certificate, learners can enhance their career prospects and demonstrate their commitment to delivering high-quality customer service.
The Level 2 Call Centre Quality Standards are widely recognized and respected within the industry, making this qualification an excellent choice for those looking to advance their careers in call centre management or customer service.
Overall, the Advanced Certificate in Level 2 Call Centre Quality Standards is a valuable investment for anyone looking to improve their skills and knowledge in this area.

Why this course?

Advanced Certificate in Level 2 Call Centre Quality Standards holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial for their success. Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are more likely to return to a business that has provided excellent customer service.
Statistic Percentage
UK businesses that believe customer experience is crucial for success 75%
UK consumers who are more likely to return to a business with excellent customer service 61%

Who should enrol in Advanced Certificate in Level 2 Call Centre Quality Standards?

Ideal Audience for Advanced Certificate in Level 2 Call Centre Quality Standards Are you a call centre professional looking to enhance your skills and knowledge in quality standards? You're in the right place.
Job Roles: Call centre supervisors, team leaders, quality assurance specialists, and customer service representatives in the UK can benefit from this course. In fact, according to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses use call centres to handle customer inquiries, making this course highly relevant to the industry.
Education and Experience: This course is designed for individuals with some experience in call centre operations, preferably with a Level 1 or 2 qualification in customer service or a related field. No prior knowledge of quality standards is required, as the course will provide a comprehensive introduction to the subject.
Career Benefits: By completing this course, you'll gain the skills and knowledge needed to improve call centre performance, increase customer satisfaction, and enhance your career prospects. In the UK, call centre professionals with advanced quality standards qualifications can expect to earn up to 15% more than their peers, according to a report by the Institute of Customer Service.