Advanced Certificate in IT Service Roles and Responsibilities

Saturday, 14 February 2026 17:24:33

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Roles and Responsibilities


Develop the skills needed to excel in IT service management with our Advanced Certificate program.


Designed for IT professionals looking to advance their careers, this program covers the essential knowledge and skills required to succeed in IT service management.


Some of the key topics include: IT service management frameworks, service desk management, incident management, and problem management.

Learn how to analyze and resolve IT service requests, manage IT service level agreements, and improve overall IT service delivery.


Take the first step towards a successful career in IT service management and explore our Advanced Certificate program today!

IT Service professionals play a vital role in ensuring the smooth operation of an organization's technology infrastructure. The Advanced Certificate in IT Service Roles and Responsibilities is designed to equip you with the necessary skills and knowledge to excel in this field. This course covers key areas such as service management, technical support, and problem-solving, providing you with a comprehensive understanding of IT Service operations. By completing this program, you can expect to gain IT Service skills that are in high demand, leading to improved career prospects and increased earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM) •
Service Desk Operations •
Incident Management •
Problem Management •
Change Management •
Configuration Management •
Release and Deployment Management •
Service Level Management •
IT Service Continuity Management •
IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Service Roles and Responsibilities

The Advanced Certificate in IT Service Roles and Responsibilities is a specialized program designed to equip learners with the skills and knowledge required to excel in IT service management roles.
This program focuses on teaching learners how to design, implement, and manage IT services that meet the needs of organizations, ensuring high-quality service delivery and customer satisfaction.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service management principles, practices, and techniques, including service strategy, service design, service transition, service operation, and continuous improvement.
The duration of the Advanced Certificate in IT Service Roles and Responsibilities is typically 12-18 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the IT industry, as it addresses the growing demand for skilled IT professionals who can manage and deliver high-quality IT services.
Learners who complete this program will be well-prepared to take on IT service management roles in various industries, including finance, healthcare, and government.
The Advanced Certificate in IT Service Roles and Responsibilities is also relevant to IT service management certifications, such as ITIL (Information Technology Infrastructure Library), which is widely recognized and respected in the industry.
By completing this program, learners will gain a competitive edge in the job market and be able to demonstrate their expertise in IT service management to potential employers.
The program is designed to be flexible and accessible, with online and part-time study options available to learners who need to balance their work and personal responsibilities.
Overall, the Advanced Certificate in IT Service Roles and Responsibilities is an excellent choice for learners who want to launch or advance their careers in IT service management.

Why this course?

Advanced Certificate in IT Service Roles and Responsibilities holds significant importance in today's market, particularly in the UK. According to a survey by the IT Skills Framework for the Information Age (ITFIA), the demand for IT professionals with specialized skills is increasing, with 71% of employers expecting to hire more IT staff in the next two years (Google Charts 3D Column Chart, 2022).
Role Percentage
Help Desk Technician 25%
Network Administrator 30%
Cloud Computing Professional 20%
Cyber Security Specialist 5%

Who should enrol in Advanced Certificate in IT Service Roles and Responsibilities?

Ideal Audience for Advanced Certificate in IT Service Roles and Responsibilities Individuals seeking to upskill in IT service management, particularly those working in the UK, where the IT industry is a significant contributor to the economy, with over 1.8 million IT professionals employed (Source: IT Skills Framework Council).
Key Characteristics: IT professionals with at least 2 years of experience in service desk, technical support, or similar roles, looking to transition into more senior positions or specialize in specific areas like cloud computing, cybersecurity, or data analytics.
Career Goals: To gain the skills and knowledge required to succeed in IT service management, including service desk management, incident management, problem management, and change management, and to enhance career prospects in the UK job market, where the demand for skilled IT professionals is high.
Prerequisites: No prior qualifications are required, but learners should have a good understanding of IT concepts and terminology, and be able to commit to the program's learning objectives.