Advanced Certificate in IT Service Request Management

Saturday, 13 September 2025 21:41:28

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Request Management


This advanced certificate program is designed for IT professionals who want to master the art of managing service requests in a fast-paced IT environment.


Learn how to prioritize, assign, and fulfill service requests efficiently, ensuring high customer satisfaction and minimizing downtime.


Key Skills Covered:

Service request management, IT service management, incident management, problem management, change management, and service desk operations.


Develop your expertise in IT service request management and take your career to the next level.


Explore this advanced certificate program and discover how to deliver exceptional IT services that meet the evolving needs of your organization.

IT Service Request Management is a comprehensive course that equips learners with the skills to effectively manage service requests, ensuring seamless IT operations. By mastering IT Service Request Management, individuals can improve service delivery, reduce costs, and enhance customer satisfaction. The course covers key concepts, including request management, incident management, and problem management. With IT Service Request Management, learners can enhance their career prospects in IT service management, with opportunities in organizations worldwide. Unique features include real-world case studies, interactive simulations, and expert-led training sessions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Request Management Framework
• Service Request Life Cycle Management
• Request Fulfillment and Escalation Procedures
• Service Level Management (SLM) Principles
• Incident Management and Problem Management
• Change Management and Release Planning
• Configuration Management and Release Control
• Service Desk Operations and Customer Service
• Request Tracking and Reporting Tools
• IT Service Continuity and Disaster Recovery

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Service Request Management

The Advanced Certificate in IT Service Request Management is a specialized program designed to equip learners with the skills and knowledge required to effectively manage IT service requests in a fast-paced and dynamic environment.
This program focuses on teaching learners how to analyze and prioritize service requests, develop and implement service level agreements, and ensure that IT services are delivered efficiently and effectively.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service request management principles and practices, including service request management processes, service level management, and incident management.
The program is typically completed in 6-12 months, depending on the learner's prior experience and the amount of time devoted to studying.
The Advanced Certificate in IT Service Request Management is highly relevant to the IT industry, as it addresses a critical need for organizations to manage their IT service requests effectively and efficiently.
Learners who complete this program will be well-prepared to take on roles such as IT service request manager, service desk manager, or IT project manager, and will have a competitive edge in the job market.
The program is designed to be flexible and can be completed online or through a combination of online and classroom instruction, making it accessible to learners from around the world.
The Advanced Certificate in IT Service Request Management is recognized by many organizations as a mark of excellence in IT service request management, and can be a valuable addition to a learner's resume or professional profile.
Overall, the Advanced Certificate in IT Service Request Management is a valuable investment for anyone looking to advance their career in IT service request management or transition into a new role in the field.

Why this course?

Advanced Certificate in IT Service Request Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Service Management Association (ITSM Academy), 75% of UK organizations use IT service management processes to improve their service quality and customer satisfaction. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector in the UK is expected to grow by 4.5% annually from 2020 to 2025, creating a high demand for skilled professionals in IT service request management.
Year IT Service Request Management Jobs
2020 12,600
2021 13,400
2022 14,200
2023 15,000
2024 15,800
2025 16,600

Who should enrol in Advanced Certificate in IT Service Request Management?

Ideal Audience for Advanced Certificate in IT Service Request Management IT professionals seeking to enhance their skills in service request management, particularly those working in UK-based organizations, where 71% of IT teams experience service request management issues (Source: ITSM Review)
Job Roles IT Service Managers, Service Desk Managers, Help Desk Technicians, and IT Support Specialists
Industry Sectors Public Sector, Private Sector, and Not-for-Profit Organizations
Skills and Knowledge Service Request Management, IT Service Management, Agile Methodologies, and Project Management
Career Benefits Improved service delivery, enhanced customer satisfaction, and increased career opportunities in senior IT roles