Advanced Certificate in IT Service Level Management

Wednesday, 11 February 2026 05:24:12

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Level Management

is a crucial aspect of delivering high-quality services to customers. This advanced certificate program is designed for IT professionals who want to enhance their skills in managing service levels, ensuring that IT services meet the required standards and expectations.

By completing this program, learners will gain a deep understanding of service level management principles, including service level agreements, service desk management, and incident management.

Some key concepts covered in the program include:

Service Level Management Frameworks, Service Level Agreement (SLA) Management, and Service Desk Management.

Through interactive learning modules and hands-on exercises, learners will develop the skills needed to design, implement, and manage effective service level management strategies.

Whether you're looking to advance your career or take on new challenges, this advanced certificate in IT Service Level Management is the perfect opportunity to enhance your skills and knowledge.

IT Service Level Management is a vital component of any successful IT organization. This Advanced Certificate course equips you with the knowledge and skills to deliver high-quality IT services that meet customer expectations. By mastering IT Service Level Management, you'll gain a deeper understanding of service level agreements, incident management, problem management, and change management. With this certification, you'll enjoy IT Service Level Management career benefits, including improved job prospects, increased earning potential, and enhanced credibility. Unique features of the course include real-world case studies, interactive simulations, and expert-led training sessions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management • IT Service Level Management (ITSLM) • Service Level Management System (SLMS) • Service Request Management • Incident Management • Problem Management • Change Management • Release and Deployment Management • Capacity and Performance Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Service Level Management

The Advanced Certificate in IT Service Level Management is a specialized program designed to equip learners with the knowledge and skills required to manage IT services at optimal levels.
This certification program focuses on teaching learners how to create and implement service level agreements (SLAs), manage service level credits, and ensure that IT services are delivered in accordance with agreed-upon service level targets.
Upon completion of the program, learners will be able to analyze and improve IT service management processes, identify areas for cost reduction, and develop effective strategies for managing IT service level agreements.
The duration of the Advanced Certificate in IT Service Level Management program varies depending on the institution offering the course, but it typically takes several months to complete.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services at optimal levels, ensuring that organizations can deliver high-quality services to their customers.
The Advanced Certificate in IT Service Level Management is also relevant to the IT service management (ITSM) framework, which is widely adopted by organizations worldwide.
By completing this certification program, learners can demonstrate their expertise in IT service level management and enhance their career prospects in the IT industry.
The program is also beneficial for IT professionals who want to advance their careers or start their own IT service management consulting businesses.
Overall, the Advanced Certificate in IT Service Level Management is a valuable program that provides learners with the knowledge and skills required to manage IT services at optimal levels, ensuring that organizations can deliver high-quality services to their customers.

Why this course?

Advanced Certificate in IT Service Level Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Service Management Association (ITSM), 75% of UK organizations have implemented IT service management processes, with 40% of them having a formal ITIL framework in place (ITSM, 2020). This indicates a growing demand for professionals with expertise in IT service level management.
Year Number of Organizations with ITIL Framework
2015 20%
2018 30%
2020 40%

Who should enrol in Advanced Certificate in IT Service Level Management?

Ideal Audience for Advanced Certificate in IT Service Level Management IT professionals seeking to enhance their skills in service level management, particularly those working in the UK's IT industry, where 71% of organisations experience service level agreement (SLA) breaches (ITSM Review, 2020).
Key Characteristics: IT service managers, service desk managers, and technical team leaders with at least 2 years of experience in IT service management, familiar with ITIL (Information Technology Infrastructure Library) framework, and looking to improve their knowledge of service level management best practices.
Career Benefits: Upon completion of the Advanced Certificate in IT Service Level Management, learners can expect improved job prospects, increased earning potential, and enhanced career advancement opportunities in the UK's IT industry, where the average salary for IT service managers is £43,000 per annum (Indeed, 2022).