Advanced Certificate in IT Service Desk Management

Thursday, 12 February 2026 15:58:32

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Management


Designed for IT professionals and support teams, this Advanced Certificate program equips learners with the skills to deliver exceptional customer service and efficient incident management.


Some of the key topics covered include

IT Service Management Frameworks, Service Desk Operations, Incident Management, Problem Management, and Change Management.


By the end of this program, learners will be able to analyze customer needs, prioritize incidents, and implement effective solutions to drive business success.


Take the first step towards becoming a skilled IT Service Desk Manager and explore this comprehensive program to elevate your career in IT support.

IT Service Desk Management is a comprehensive course that equips learners with the skills to manage and deliver high-quality IT services. By gaining expertise in IT Service Desk Management, individuals can enhance their career prospects and take on leadership roles in IT service management. The course covers key topics such as service desk operations, incident management, problem management, and change management. Learners will also develop essential skills in communication, problem-solving, and time management. With IT Service Desk Management, learners can expect improved customer satisfaction, increased efficiency, and reduced costs. This IT Service Desk Management course is ideal for IT professionals looking to advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Escalation Procedures
• Communication and Reporting
• IT Service Level Management
• Service Desk Metrics and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Service Desk Management

The Advanced Certificate in IT Service Desk Management is a specialized program designed to equip learners with the skills and knowledge required to manage and deliver high-quality IT service desk services.
This program focuses on the technical, business, and people aspects of IT service desk management, enabling learners to develop a comprehensive understanding of the field.
Upon completion of the program, learners will be able to demonstrate their ability to manage IT service desks, including designing and implementing service desk strategies, managing service desk operations, and ensuring customer satisfaction.
The program is typically completed within 12-18 months, with learners required to complete a series of modules and assessments to demonstrate their understanding of the subject matter.
The Advanced Certificate in IT Service Desk Management is highly relevant to the IT industry, with many organizations recognizing the importance of effective IT service desk management in delivering high-quality customer service and supporting business objectives.
Learners who complete the program will gain a competitive edge in the job market, with many employers seeking candidates with IT service desk management skills and knowledge.
The program is designed to be flexible, with learners able to study at their own pace and on their own schedule, making it an ideal option for those who need to balance work and study commitments.
Overall, the Advanced Certificate in IT Service Desk Management is a valuable investment for anyone looking to develop their skills and knowledge in this critical area of the IT industry.

Why this course?

Advanced Certificate in IT Service Desk Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Service Management (ITSM) Association, 75% of UK businesses rely on IT service desks to manage their IT services. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT industry in the UK is expected to grow by 4.3% annually from 2020 to 2025, creating a high demand for skilled professionals in IT service desk management.
Year Number of IT Service Desks Number of IT Service Desk Staff
2019 12,000 150,000
2020 13,000 160,000
2021 14,000 170,000
2022 15,000 180,000
2023 16,000 190,000

Who should enrol in Advanced Certificate in IT Service Desk Management?

Ideal Audience for Advanced Certificate in IT Service Desk Management IT professionals seeking to enhance their service desk management skills, particularly those in the UK, where 71% of IT teams experience service desk issues (ITSM Review, 2020)
Key Characteristics: IT service desk managers, team leaders, and professionals with at least 2 years of experience in IT service management, familiar with ITIL (Information Technology Infrastructure Library) principles and practices
Career Goals: To improve service desk efficiency, enhance customer satisfaction, and increase productivity, with a potential salary increase of up to 15% (CIPD, 2022)
Prerequisites: Basic knowledge of IT service management, ITIL Foundation certification or equivalent experience, and a strong understanding of IT service desk concepts and best practices