Advanced Certificate in IT Service Delivery

Wednesday, 11 February 2026 16:05:34

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

IT Service Delivery


Designed for IT professionals seeking to enhance their skills in delivering high-quality services, this Advanced Certificate program focuses on IT service delivery best practices.


Develop expertise in IT service management, service desk operations, and incident management to improve customer satisfaction and reduce service costs.

Learn from experienced instructors and apply theoretical knowledge to real-world scenarios, gaining hands-on experience in service delivery tools and technologies.


Enhance your career prospects by acquiring the skills and knowledge required to succeed in IT service delivery roles, such as service desk manager or IT service manager.

Take the first step towards a successful career in IT service delivery and explore this Advanced Certificate program today!

IT Service Delivery is a comprehensive program that equips learners with the skills to design, implement, and manage IT services that meet business needs. By completing this Advanced Certificate in IT Service Delivery, participants will gain a deep understanding of service management principles, IT service strategy, and service operation. The course highlights the importance of service desk management, incident management, and problem management. With IT Service Delivery, learners can expect to enhance their career prospects in the IT industry, particularly in roles such as IT service manager or service desk manager. The course also offers a unique blend of theoretical knowledge and practical skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Service Level Management (SLM) •
Incident Management (IM) •
Problem Management (PM) •
Change Management (CM) •
Release and Deployment Management (RDM) •
Service Desk Operations •
IT Service Continuity Management (ITSCM) •
IT Service Validation and Testing (ITSVT) •
Service Portfolio Management (SPM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Service Delivery

The Advanced Certificate in IT Service Delivery is a specialized program designed to equip learners with the skills and knowledge required to deliver high-quality IT services effectively.
This program focuses on the technical, business, and management aspects of IT service delivery, enabling learners to understand the complexities of IT service management and develop the necessary skills to manage IT services efficiently.
Upon completion of the program, learners will be able to analyze and design IT service management processes, develop service level agreements, and implement service desk management systems.
The duration of the Advanced Certificate in IT Service Delivery program is typically 12-18 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the IT industry, as it addresses the growing demand for skilled IT professionals who can deliver high-quality IT services.
Learners who complete the Advanced Certificate in IT Service Delivery program can pursue careers in IT service management, IT consulting, and IT project management.
The program is also beneficial for those looking to advance their careers or transition into IT service management roles.
The Advanced Certificate in IT Service Delivery is offered by various institutions and organizations, including IT service management training providers and universities.
The program is designed to be flexible, with online and on-campus delivery options available to accommodate different learning styles and schedules.
The Advanced Certificate in IT Service Delivery is a valuable credential for IT professionals seeking to demonstrate their expertise in IT service delivery and management.
It is also a stepping stone for those looking to pursue more advanced certifications, such as the ITIL Foundation Certificate in IT Service Management.
Overall, the Advanced Certificate in IT Service Delivery is a comprehensive program that provides learners with the knowledge, skills, and expertise required to deliver high-quality IT services effectively.

Why this course?

Advanced Certificate in IT Service Delivery holds significant importance in today's market, particularly in the UK. According to a report by the IT Skills Framework for the Information Age (ITFIA), the demand for IT professionals with expertise in service delivery is expected to increase by 20% by 2025. In the UK, the IT industry is projected to reach £150 billion by 2025, creating a vast array of job opportunities for those with the right skills.
Year Number of Jobs
2020 120,000
2025 (projected) 144,000

Who should enrol in Advanced Certificate in IT Service Delivery?

Ideal Audience for Advanced Certificate in IT Service Delivery Are you a UK IT professional looking to enhance your skills and advance your career in IT service delivery? If so, this advanced certificate program is designed for you.
Key Characteristics: Our ideal learners are IT professionals with at least 2 years of experience in IT service delivery, seeking to develop advanced skills in areas such as service management, cloud computing, and cybersecurity.
Career Goals: By completing this advanced certificate program, you can expect to enhance your career prospects in the UK IT industry, with median salaries ranging from £40,000 to £70,000 per annum, depending on your role and experience.
Prerequisites: To be eligible for this program, you should have a good understanding of IT concepts, including networking, operating systems, and database management. A degree in a relevant field or equivalent experience is also required.
Learning Outcomes: Upon completing this program, you can expect to gain advanced skills in IT service delivery, including knowledge of service management frameworks, cloud computing platforms, and cybersecurity best practices.