Advanced Certificate in IT Quality of Service Management

Friday, 13 February 2026 18:51:34

International applicants and their qualifications are accepted

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Overview

Overview

Quality of Service Management

is a critical aspect of IT operations, ensuring that applications and services meet performance expectations. This Advanced Certificate in IT Quality of Service Management is designed for IT professionals who want to enhance their skills in managing and optimizing IT services.

By completing this program, learners will gain a deep understanding of IT service management principles, including service level management, incident management, and problem management.

Some key topics covered in the program include:

Service Level Management, IT Service Continuity Management, and Capacity and Performance Management.

Whether you're looking to advance your career or simply improve your skills, this Advanced Certificate in IT Quality of Service Management is an excellent choice.

Don't miss out on this opportunity to take your IT career to the next level. Explore the program further and discover how you can improve your skills in IT Quality of Service Management.

Quality is at the heart of IT service management, and the Advanced Certificate in IT Quality of Service Management is designed to equip you with the skills to deliver exceptional service. This course focuses on quality management principles, IT service management frameworks, and service level management. You'll learn how to assess and improve the quality of IT services, ensuring customer satisfaction and business success. With this certification, you'll enjoy career opportunities in IT service management, and your skills will be in demand across various industries. Unique features include interactive case studies, real-world examples, and a focus on service design.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• IT Service Portfolio Management
• IT Service Level Management
• IT Service Desk Management
• IT Service Request Management
• IT Service Catalogue Management
• IT Service Level Agreement (SLA) Management
• IT Service Desk Process Management
• IT Service Desk Process Improvement
• IT Service Desk Process Evaluation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in IT Quality of Service Management

The Advanced Certificate in IT Quality of Service Management is a specialized program designed to equip professionals with the knowledge and skills required to manage IT services that meet the required quality standards.
This program focuses on the IT service management (ITSM) framework, particularly the Service Desk and Incident Management processes, which are critical components of quality of service management.
Upon completion of the program, learners will be able to analyze and improve the IT service management processes, ensuring that they are aligned with industry best practices and regulatory requirements.
The duration of the Advanced Certificate in IT Quality of Service Management program is typically 12-16 weeks, depending on the institution offering the program.
The program is designed to be industry-relevant, with a focus on the IT service management processes that are commonly used in the IT industry.
Learners will gain a deep understanding of the IT service management processes, including the Service Desk and Incident Management processes, as well as the ability to analyze and improve these processes.
The Advanced Certificate in IT Quality of Service Management is a valuable credential for IT professionals who want to demonstrate their expertise in IT service management and quality of service management.
This program is suitable for IT professionals who are looking to advance their careers or start new roles in IT service management and quality of service management.
The program is delivered through a combination of lectures, discussions, and practical exercises, and learners will have the opportunity to apply their knowledge and skills in a real-world setting.
The Advanced Certificate in IT Quality of Service Management is recognized by many organizations, including IT service management certification bodies and industry associations.
Learners who complete the program will be able to demonstrate their knowledge and skills in IT service management and quality of service management, and will be eligible to take advanced certifications in these areas.
The program is designed to be flexible, with learners able to study at their own pace and on their own schedule.
The Advanced Certificate in IT Quality of Service Management is a valuable investment for IT professionals who want to advance their careers or start new roles in IT service management and quality of service management.

Why this course?

Advanced Certificate in IT Quality of Service Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT industry association, CompTIA, 75% of UK IT professionals believe that quality of service management is crucial for delivering high-quality IT services (Google Charts 3D Column Chart).
UK IT Professionals Perceived Importance of Quality of Service Management
75% High
21% Medium
4% Low

Who should enrol in Advanced Certificate in IT Quality of Service Management ?

Ideal Audience for Advanced Certificate in IT Quality of Service Management IT professionals seeking to enhance their skills in quality management, particularly those working in the UK, where 71% of IT teams report experiencing service quality issues (ITSM Review, 2020)
Key Characteristics: Professionals with 2+ years of experience in IT service management, familiar with ITIL frameworks, and looking to move into senior roles or start their own IT service management businesses, with 60% of UK IT professionals reporting a desire for career progression (IT Pro, 2019)
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