Advanced Certificate in ICT Troubleshooting and User Support

Thursday, 12 February 2026 16:05:07

International applicants and their qualifications are accepted

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Overview

Overview

ICT Troubleshooting and User Support

is designed for IT professionals and individuals seeking to enhance their skills in resolving technical issues and providing effective support to users. Some technical experts may find this course beneficial in staying updated with the latest tools and methodologies. The course focuses on practical skills, enabling learners to troubleshoot and resolve common technical problems efficiently. Effective communication is also a key aspect of this course, teaching learners how to interact with users and provide personalized support. By completing this course, learners can improve their job prospects and career advancement opportunities.

ICT Troubleshooting and User Support is a comprehensive course that equips you with the skills to resolve complex technical issues and provide top-notch support to users. By mastering ICT Troubleshooting and User Support, you'll gain hands-on experience in diagnosing and resolving hardware and software problems, as well as developing effective communication strategies to resolve user complaints. This ICT Troubleshooting and User Support course offers ICT Troubleshooting and User Support professionals a competitive edge in the job market, with career prospects in IT support, technical writing, and project management. Unique features include real-world case studies and interactive simulations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Network Fundamentals •
Operating System Installation and Configuration •
Hardware Troubleshooting and Maintenance •
Software Troubleshooting and Repair •
Network Security and Safety •
User Interface and User Experience •
Communication and Collaboration Tools •
Cloud Computing and Virtualization •
Data Backup and Recovery •
ICT Service Management and Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in ICT Troubleshooting and User Support

The Advanced Certificate in ICT Troubleshooting and User Support is a comprehensive program designed to equip learners with the skills and knowledge required to effectively troubleshoot and support ICT systems and users. This program is typically offered over a period of 6-12 months, depending on the institution and the learner's prior experience and background. The duration allows learners to gain a deep understanding of the concepts and principles of ICT troubleshooting and user support, as well as develop practical skills through hands-on training and assessments. Upon completion of the program, learners can expect to gain the following learning outcomes:
- Analyze and troubleshoot complex ICT problems using a structured approach
- Develop effective communication and interpersonal skills to support users and stakeholders
- Design and implement effective ICT support systems and processes
- Apply knowledge of ICT security principles to protect systems and data
- Provide technical support and guidance to users and stakeholders. The Advanced Certificate in ICT Troubleshooting and User Support is highly relevant to the IT industry, as it addresses the growing need for skilled ICT professionals who can troubleshoot and support complex systems and users. This program is particularly useful for those looking to transition into a career in ICT support or advance their existing skills in this area.

Why this course?

Advanced Certificate in ICT Troubleshooting and User Support holds immense significance in today's market, where technology plays a pivotal role in various industries. According to a survey conducted by the UK's IT industry, 75% of businesses rely on IT professionals to resolve technical issues, making ICT troubleshooting and user support a highly sought-after skillset.
Year Number of IT Jobs
2020 245,000
2021 255,000
2022 265,000

Who should enrol in Advanced Certificate in ICT Troubleshooting and User Support ?

Ideal Audience for Advanced Certificate in ICT Troubleshooting and User Support Individuals seeking a career in ICT support, with a focus on those working in the UK.
Key Characteristics: IT professionals, technical support specialists, and those looking to transition into a support role, with a basic understanding of ICT systems and networks.
UK-Specific Statistics: According to a report by the Chartered Institute of Information and Communications Technology (CICT), the demand for ICT support professionals in the UK is expected to increase by 10% annually, with an estimated 30,000 new job openings in 2023 alone.
Learning Objectives: Upon completion of the Advanced Certificate in ICT Troubleshooting and User Support, learners will be able to diagnose and resolve complex ICT issues, provide effective user support, and design and implement efficient ICT systems.