Advanced Certificate in ICT Support and Service Management

Thursday, 12 February 2026 00:30:53

International applicants and their qualifications are accepted

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Overview

Overview

ICT Support and Service Management


Is the backbone of any successful organization, ensuring that technology runs smoothly and efficiently. The Advanced Certificate in ICT Support and Service Management is designed for IT professionals and support staff who want to enhance their skills and knowledge in managing and maintaining computer systems, networks, and infrastructure.


Some of the key topics covered in this course include:

IT service management, computer hardware and software maintenance, network administration, and problem-solving techniques. By the end of this course, learners will be able to analyze and resolve technical issues, implement effective service management strategies, and provide top-notch support to users.


Whether you're looking to advance your career or simply want to stay up-to-date with the latest technologies, this course is perfect for you. So why wait? Explore the Advanced Certificate in ICT Support and Service Management today and take the first step towards becoming a skilled ICT support professional.

ICT Support professionals play a vital role in maintaining the smooth operation of computer systems and networks. The Advanced Certificate in ICT Support and Service Management is designed to equip you with the skills and knowledge required to excel in this field. By gaining expertise in ICT support and service management, you'll enjoy career prospects in various industries, including IT, finance, and healthcare. This course offers unique features such as hands-on training, real-world case studies, and industry-recognized certifications. You'll also benefit from key benefits including improved technical skills, enhanced problem-solving abilities, and increased job security.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ITSM) •
Help Desk Management •
Computer Hardware Maintenance •
Software Installation and Configuration •
Network Security Fundamentals •
Operating System Installation and Support •
Cloud Computing Fundamentals •
Database Management and Support •
IT Project Management •
Network Administration and Troubleshooting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in ICT Support and Service Management

The Advanced Certificate in ICT Support and Service Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to provide high-quality IT support and service management services.
This program focuses on the technical and business aspects of ICT support and service management, enabling learners to understand the importance of effective IT service management and the role of ICT support in achieving organizational goals.
Upon completion of the program, learners will be able to demonstrate their understanding of ICT service management principles, practices, and techniques, as well as their ability to apply these principles in real-world scenarios.
The program covers a range of topics, including ICT service management frameworks, IT service management processes, ICT service management tools and techniques, and ICT service management best practices.
The duration of the Advanced Certificate in ICT Support and Service Management program is typically 12-18 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to provide high-quality IT support and service management services.
Learners who complete the Advanced Certificate in ICT Support and Service Management program can pursue a range of career opportunities, including IT support specialist, help desk technician, and IT service manager.
The program is also relevant to organizations that require effective IT service management and support, as it provides them with the skills and knowledge required to implement and manage their own IT service management processes.
Overall, the Advanced Certificate in ICT Support and Service Management is a valuable program for anyone looking to develop their skills and knowledge in ICT support and service management.

Why this course?

Advanced Certificate in ICT Support and Service Management holds significant importance in today's market, particularly in the UK. According to a report by the UK's IT industry, the demand for skilled ICT professionals is expected to increase by 13% by 2025, with service management being a key area of focus.
Year Percentage Increase
2020 8%
2021 10%
2022 12%
2023 13%

Who should enrol in Advanced Certificate in ICT Support and Service Management?

Ideal Audience for Advanced Certificate in ICT Support and Service Management Individuals seeking a career in ICT support and service management, particularly those working in the UK, are the primary target audience for this advanced certificate.
Key Characteristics: Prospective learners should possess a good understanding of IT concepts, have relevant work experience in ICT support or a related field, and be committed to pursuing a career in service management.
UK-Specific Statistics: According to the UK's National Careers Service, the demand for ICT support and service management professionals is expected to increase by 10% by 2025, driven by the growing need for digital transformation and cloud computing.
Learning Outcomes: Upon completing the Advanced Certificate in ICT Support and Service Management, learners can expect to gain skills in areas such as service desk management, incident management, and problem management, enabling them to take on more senior roles in ICT support and service management.