Advanced Certificate in ICT Service Management

Wednesday, 11 February 2026 17:15:39

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Management

is a vital aspect of modern organizations, ensuring the efficient delivery of IT services to meet business needs. This Advanced Certificate in ICT Service Management is designed for IT professionals and business leaders who want to enhance their skills in managing IT services effectively.

By studying this course, learners will gain a deep understanding of service management principles, practices, and techniques, including service strategy, service design, service transition, service operation, and continuous improvement.

Some key concepts covered in the course include ITIL (Information Technology Infrastructure Library) framework, service desk management, incident management, problem management, and change management.

Through interactive learning materials, case studies, and group discussions, learners will develop the skills to analyze business needs, design and implement effective IT service management strategies, and continuously improve service delivery.

Whether you're looking to advance your career or start a new role, this Advanced Certificate in ICT Service Management is an excellent choice. So why wait? Explore this course today and take the first step towards becoming a skilled ICT service manager!

ICT Service Management is a comprehensive program that equips learners with the skills to design, deliver, and manage IT services effectively. This Advanced Certificate course focuses on developing a deep understanding of service management principles, practices, and techniques. By completing this program, learners will gain key benefits such as improved service quality, increased efficiency, and enhanced customer satisfaction. Career prospects are also excellent, with opportunities in IT service management, project management, and business analysis. Unique features of the course include practical training and real-world case studies, providing learners with hands-on experience and industry-relevant knowledge.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• IT Service Portfolio Management
• IT Service Level Management
• IT Service Desk Management
• IT Service Request Management
• IT Service Catalogue Management
• IT Service Level Agreement (SLA) Management
• IT Service Desk Operations
• IT Service Desk Processes
• IT Service Desk Metrics and Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in ICT Service Management

The Advanced Certificate in ICT Service Management is a specialized program designed to equip learners with the knowledge and skills required to manage IT services effectively in today's digital landscape.
This program focuses on the service management lifecycle, including service strategy, service design, service transition, service operation, and service evaluation.
Through this program, learners will gain a deep understanding of ICT service management principles, practices, and techniques, including service desk management, incident management, problem management, change management, and release and deployment management.
The Advanced Certificate in ICT Service Management is typically offered over a period of 12-18 months, with a duration of around 120-150 hours of study.
The program is designed to be industry-relevant, with a focus on preparing learners for roles such as IT service manager, service desk manager, and technical service manager.
Learners will gain a recognized qualification that is recognized by the International Association for IT Service Management (ITSM) and the Service Management Professional (SMP) certification.
The Advanced Certificate in ICT Service Management is suitable for IT professionals, project managers, and business analysts who want to enhance their skills and knowledge in ICT service management.
Upon completion of the program, learners will be able to apply their knowledge and skills to improve the efficiency, effectiveness, and quality of IT services in their organizations.
The program is delivered through a combination of online and offline training, with a focus on practical learning and hands-on experience.
Learners will have access to a range of resources, including e-learning materials, case studies, and industry reports, to support their learning and development.
The Advanced Certificate in ICT Service Management is a valuable investment for individuals and organizations looking to improve their ICT service management capabilities and stay ahead in the competitive IT industry.

Why this course?

Advanced Certificate in ICT Service Management holds significant importance in today's market, particularly in the UK. The UK's IT industry is growing rapidly, with the sector expected to reach £147 billion by 2025, according to a report by the Centre for Economics and Business Research. This growth is driven by increasing demand for digital services and the need for organizations to adopt more efficient and effective IT service management practices.
Year Number of IT Jobs
2020 1,434,000
2021 1,542,000
2022 1,656,000
2023 1,773,000

Who should enrol in Advanced Certificate in ICT Service Management ?

Ideal Audience for Advanced Certificate in ICT Service Management The Advanced Certificate in ICT Service Management is designed for IT professionals and aspiring managers who want to enhance their skills in service management, particularly in the UK.
Job Roles IT service managers, team leaders, technical specialists, and professionals in related fields such as IT operations, network management, and cybersecurity.
Industry Sectors Public sector, private sector, and third sector organizations in the UK, including government agencies, large corporations, and non-profit organizations.
Career Benefits The Advanced Certificate in ICT Service Management can lead to career advancement opportunities, increased earning potential, and improved job satisfaction in the UK IT industry.
Target Audience Size According to a report by the Chartered Institute of IT (BCS), there are over 430,000 IT professionals in the UK, with a growing demand for skilled service management professionals.