Advanced Certificate in ICT Service Delivery Management

Thursday, 12 February 2026 02:02:22

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Delivery Management


This advanced certificate program is designed for IT professionals and service managers who want to enhance their skills in delivering high-quality IT services.


Learn how to manage IT service delivery processes, including service desk management, incident management, and problem management.


Some key concepts covered in this program include:

Service level management, capacity and performance management, and IT service continuity management.


Develop your skills in analyzing business needs, designing service delivery strategies, and implementing effective service management processes.


Take your career to the next level with this advanced certificate in ICT Service Delivery Management.


Explore this program further and discover how you can improve your IT service delivery skills.

Service Delivery is at the heart of this Advanced Certificate in ICT Service Delivery Management, where you'll learn to design, implement, and manage IT services that meet business needs. By mastering service delivery management, you'll gain key benefits such as improved customer satisfaction, increased efficiency, and reduced costs. With this course, you'll also enhance your career prospects in the ICT industry, particularly in roles like Service Delivery Manager or IT Service Manager. Unique features include real-world case studies, interactive simulations, and expert-led training sessions. Develop your skills in service catalog management, incident management, and change management to succeed in this field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Management Fundamentals •
ICT Service Strategy •
ICT Service Portfolio Management •
ICT Service Level Management •
ICT Service Continuity Management •
ICT Service Validation and Testing •
ICT Service Measurement and Reporting •
ICT Service Request Management •
ICT Service Desk Management •
ICT Service Delivery Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in ICT Service Delivery Management

The Advanced Certificate in ICT Service Delivery Management is a specialized program designed to equip learners with the skills and knowledge required to manage and deliver ICT services effectively.
This program focuses on the service management lifecycle, including service strategy, service design, service transition, service operation, and service evaluation.
Learners will gain a deep understanding of ICT service delivery management principles, practices, and techniques, as well as the ability to apply them in real-world scenarios.
The program covers a range of topics, including ICT service management frameworks, service catalog management, IT service continuity management, and service level management.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in ICT service delivery management, making them more competitive in the job market.
The duration of the Advanced Certificate in ICT Service Delivery Management program is typically 12-18 months, depending on the learning pace and the number of hours studied per week.
The program is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can manage and deliver ICT services efficiently.
Learners who complete the program can pursue careers in ICT service management, IT project management, or related fields, such as business analysis or technical management.
The Advanced Certificate in ICT Service Delivery Management is offered by various educational institutions and training providers, both online and offline, making it accessible to a wide range of learners.
The program is designed to be flexible, allowing learners to balance their studies with work and other responsibilities.
Overall, the Advanced Certificate in ICT Service Delivery Management is an excellent choice for individuals who want to launch or advance their careers in ICT service management.

Why this course?

Advanced Certificate in ICT Service Delivery Management holds significant importance in today's market, particularly in the UK. The UK's digital economy is growing rapidly, with the sector expected to reach £1.1 trillion by 2025, according to a report by the Centre for Economics and Business Research. This growth is driven by the increasing demand for digital services, making ICT service delivery management a highly sought-after skill.
Year Employment in ICT Sector
2020 1.4 million
2021 1.5 million
2022 1.6 million

Who should enrol in Advanced Certificate in ICT Service Delivery Management?

Ideal Audience for Advanced Certificate in ICT Service Delivery Management This course is designed for IT professionals and managers in the UK who want to enhance their skills in ICT service delivery management, particularly those working in the public sector, private sector, and IT service management.
Key Characteristics: Typically, individuals with 2-5 years of experience in ICT service delivery, IT service management, or a related field, holding a Level 3 or higher qualification in IT, are well-suited for this course. In the UK, the average salary for an ICT service delivery manager is around £45,000-£60,000 per annum, according to the Chartered Institute of IT (BCS).
Career Benefits: Upon completion of the Advanced Certificate in ICT Service Delivery Management, learners can expect to gain a competitive edge in the job market, with opportunities to progress into senior roles such as ICT service delivery manager, IT service manager, or IT director. In the UK, the demand for skilled ICT service delivery professionals is expected to grow by 10% by 2025, according to the Office for National Statistics.