Advanced Certificate in Health and Social Care Customer Service

Monday, 25 August 2025 13:50:53

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Health and Social Care Customer Service


This Advanced Certificate is designed for professionals working in the health and social care sector who want to enhance their customer service skills.


Improve communication and relationships with patients, families, and colleagues to deliver high-quality care.

Develop essential skills in active listening, conflict resolution, and empathy to provide a positive experience for service users.


Gain a deeper understanding of the importance of cultural sensitivity and diversity in healthcare settings.

Enhance your career prospects and take your career to the next level with this comprehensive and engaging course.


Explore our Advanced Certificate in Health and Social Care Customer Service today and start delivering exceptional care with confidence.

Customer Service is at the heart of the Advanced Certificate in Health and Social Care, where you'll develop essential skills to excel in this field. This course focuses on building strong relationships with clients, colleagues, and managers, ensuring a high level of customer satisfaction. You'll gain knowledge of communication techniques, conflict resolution, and time management, making you a valuable asset to any healthcare organization. With customer service skills, you'll have a wide range of career prospects, including roles in hospitals, clinics, and social care services. Unique features include interactive workshops and a supportive learning environment, preparing you for a successful career in health and social care.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for Health and Social Care
• Communication and Interpersonal Skills in Healthcare
• Working with Diverse Groups in Health and Social Care
• Health and Social Care Law and Ethics
• Equality and Diversity in Health and Social Care
• Effective Communication with Patients and Families
• Managing Conflict and Difficult Situations in Healthcare
• Health and Social Care Policy and Practice
• Supporting Individuals with Complex Needs
• Health and Social Care Business and Administration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Health and Social Care Customer Service

The Advanced Certificate in Health and Social Care Customer Service is a comprehensive program designed to equip learners with the essential skills and knowledge required to provide exceptional customer service in the healthcare and social care sector.
This course focuses on developing learners' ability to understand the needs of customers, including patients, service users, and their families, and to provide personalized support and care.
Upon completion of the course, learners will be able to demonstrate the following learning outcomes:
- Understand the importance of customer service in the healthcare and social care sector
- Recognize the needs of customers and provide personalized support and care
- Develop effective communication and interpersonal skills to build strong relationships with customers
- Apply knowledge of health and social care policies and procedures to provide high-quality customer service
- Demonstrate an understanding of the role of customer service in promoting positive outcomes for customers
The duration of the Advanced Certificate in Health and Social Care Customer Service is typically 12-16 weeks, depending on the learning style and pace of the learner.
The course is designed to be flexible and can be completed part-time or full-time, allowing learners to balance their studies with work or other commitments.
The Advanced Certificate in Health and Social Care Customer Service is highly relevant to the healthcare and social care industry, as it provides learners with the skills and knowledge required to provide exceptional customer service and support.
This course is ideal for healthcare professionals, social care workers, and other professionals who work directly with customers in the healthcare and social care sector.
By completing the Advanced Certificate in Health and Social Care Customer Service, learners can enhance their career prospects and demonstrate their commitment to providing high-quality customer service in the healthcare and social care sector.

Why this course?

Advanced Certificate in Health and Social Care Customer Service holds immense significance in today's market, particularly in the UK. The healthcare sector is witnessing a significant shift towards customer-centric services, driven by the increasing demand for personalized care and improved patient satisfaction. According to a report by the National Health Service (NHS), 75% of patients expect a high level of service from healthcare providers, highlighting the importance of effective customer service skills.
Statistics Percentage
Patients who expect a high level of service from healthcare providers 75%
Healthcare professionals who receive training on customer service 60%
Patients who report improved satisfaction with healthcare services 80%

Who should enrol in Advanced Certificate in Health and Social Care Customer Service?

Ideal Audience for Advanced Certificate in Health and Social Care Customer Service Are you a healthcare professional, social worker, or care manager looking to enhance your customer service skills? Do you want to provide exceptional care and support to patients, service users, and their families in the UK?
Key Characteristics: You should be at least 16 years old, have a good understanding of English and maths, and be able to commit to the course for 12 months. In the UK, this course is ideal for those working in the NHS, social care, or private healthcare sectors, with 1 in 5 healthcare professionals reporting that customer service skills are a key area for improvement.
Career Opportunities: Upon completion of this course, you can expect to progress to senior roles in healthcare, social care, or management positions, with a potential salary increase of up to 20%. In the UK, the demand for skilled healthcare professionals is expected to rise by 10% by 2025, making this course an excellent investment for your future career.
Learning Outcomes: By the end of this course, you will have developed the skills and knowledge to provide exceptional customer service, manage conflicts, and work effectively in a team. You will also be able to assess and meet the needs of patients, service users, and their families, with a focus on promoting positive outcomes and improving health and wellbeing.