Advanced Certificate in Health and Social Care Complaints Resolution

Tuesday, 07 October 2025 17:38:25

International applicants and their qualifications are accepted

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Overview

Overview

Complaints Resolution

is a vital aspect of the health and social care sector, where effective handling of grievances is crucial for maintaining trust and delivering high-quality services. Complaints Resolution in health and social care involves identifying, assessing, and resolving complaints from service users, their families, and carers. This Advanced Certificate program is designed for healthcare professionals, social workers, and other support staff who want to develop their skills in complaints handling. Complaints Resolution is essential for resolving conflicts, improving patient satisfaction, and promoting a positive care environment. By learning how to handle complaints effectively, learners can enhance their professional practice and contribute to a culture of continuous improvement. Explore this course to discover how to resolve complaints in a fair, empathetic, and professional manner.

Complaints Resolution is a vital skill in the health and social care sector, and our Advanced Certificate course will equip you with the expertise to handle disputes effectively. By studying this course, you'll gain a deep understanding of the principles and practices of complaints handling, including complaints resolution strategies and techniques. You'll also develop essential skills in communication, conflict management, and problem-solving. With this qualification, you'll be well-positioned for a career in health and social care, with opportunities in roles such as complaints officer, customer service manager, or quality assurance specialist.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Complaints Resolution
• Understanding the Complaint Process and Procedures
• Empathy and Active Listening in Conflict Resolution
• Conflict Resolution Strategies and Techniques
• Managing Emotional Reactions and Stress in Complaints Handling
• Understanding the Role of the Complaints Handler
• Effective Problem-Solving and Resolution Skills
• Understanding the Impact of Complaints on Individuals and Organizations
• Managing Complaints from Vulnerable Groups
• Reviewing and Evaluating Complaints and Complaint Handling Processes

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Health and Social Care Complaints Resolution

The Advanced Certificate in Health and Social Care Complaints Resolution is a specialized course designed to equip learners with the necessary skills and knowledge to effectively handle complaints in the health and social care sector.
This course focuses on teaching learners how to resolve complaints in a fair, efficient, and professional manner, ensuring that the rights of service users are protected and their concerns are addressed.
Upon completion of the course, learners will be able to demonstrate their understanding of the complaints handling process, including the initial stages of receiving a complaint, gathering information, and resolving the issue.
The course also covers the importance of communication, empathy, and active listening in resolving complaints, as well as the role of the complaints handler in maintaining confidentiality and adhering to organizational policies and procedures.
The duration of the Advanced Certificate in Health and Social Care Complaints Resolution is typically 12-16 weeks, with learners attending classes one day a week or completing the course online at their own pace.
The course is highly relevant to the health and social care industry, as many organizations require their staff to have the necessary skills and knowledge to handle complaints effectively.
By completing this course, learners can enhance their career prospects and demonstrate their commitment to providing high-quality services to service users, ultimately contributing to improved patient and service user satisfaction.
The course is also beneficial for those who work in related fields, such as social work, nursing, and healthcare management, as it provides a comprehensive understanding of the complaints handling process and its importance in maintaining a positive reputation for the organization.
Overall, the Advanced Certificate in Health and Social Care Complaints Resolution is an excellent choice for anyone looking to develop their skills and knowledge in this area, ensuring that they can provide effective and efficient complaint resolution services to service users.

Why this course?

Advanced Certificate in Health and Social Care Complaints Resolution is a highly sought-after qualification in the UK healthcare sector, with over 12,000 students enrolled in 2020 alone (Source: OfS). This certification demonstrates an individual's ability to resolve complex complaints in a fair and professional manner, making it an essential skill for healthcare professionals, managers, and leaders.
UK Healthcare Sector Complaint Resolution Skills Employment Opportunities
12,000+ students enrolled in 2020 Highly sought-after qualification Job prospects in healthcare management, leadership, and quality improvement
Growing demand for complaint resolution skills Improved patient satisfaction and experience Competitive salaries and benefits in the UK healthcare sector

Who should enrol in Advanced Certificate in Health and Social Care Complaints Resolution?

Ideal Audience for Advanced Certificate in Health and Social Care Complaints Resolution Healthcare professionals, social workers, and care home staff in the UK are the primary target audience for this course, with 1 in 5 adults in England experiencing a complaint about their care in 2020 (Care Quality Commission).
Key Characteristics: Individuals working in the health and social care sector, particularly those in leadership or management roles, who want to develop their skills in complaints handling and resolution. This includes nurses, midwives, social workers, and care home managers.
Learning Objectives: To equip learners with the knowledge and skills to effectively handle and resolve complaints in a fair and timely manner, reducing the risk of reputational damage and improving patient satisfaction. By the end of the course, learners will be able to analyze complaints, identify root causes, and develop effective solutions.
Benefits: Improved complaint handling skills, enhanced patient satisfaction, and reduced risk of reputational damage. Learners will also gain a deeper understanding of the regulatory framework governing complaints in the UK, including the Care Quality Commission's standards and expectations.