Advanced Certificate in Enhanced Customer Relationship Management through Feedback

Friday, 13 February 2026 20:18:04

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) through Feedback is a crucial aspect of modern business.

Advanced Certificate in Enhanced Customer Relationship Management through Feedback is designed for professionals seeking to improve their skills in leveraging customer feedback to drive business growth.

This program focuses on equipping learners with the knowledge and tools necessary to analyze, interpret, and act upon customer feedback, ultimately leading to enhanced customer satisfaction and loyalty.

By understanding how to harness the power of customer feedback, learners can gain a competitive edge in the market and make data-driven decisions that benefit their organization.

Some key takeaways from this program include:

Effective feedback analysis and interpretation Strategic use of customer feedback to inform business decisions Development of a customer-centric culture

Whether you're looking to advance your career or simply improve your business operations, this program is an excellent choice.

Don't miss out on this opportunity to take your customer relationship management skills to the next level.

Customer Relationship Management is at the heart of this Advanced Certificate in Enhanced Customer Relationship Management through Feedback. By leveraging customer feedback, you'll gain a deeper understanding of their needs and preferences, allowing you to deliver personalized experiences that drive loyalty and retention. This course equips you with the skills to analyze and act on customer feedback, resulting in improved customer satisfaction and increased business revenue. With a focus on practical application, you'll learn how to integrate feedback into your CRM strategy, enhancing your career prospects in customer service management and business development.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Feedback Analysis •
• Effective Communication Strategies •
• Relationship Mapping and Profiling •
• Net Promoter Score (NPS) Calculation •
• Sentiment Analysis and Interpretation •
• Customer Journey Mapping •
• Feedback Loop Design and Implementation •
• Personalization and Tailored Responses •
• Data-Driven Decision Making •
• Continuous Improvement and Feedback Loop

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Enhanced Customer Relationship Management through Feedback

The Advanced Certificate in Enhanced Customer Relationship Management through Feedback is a specialized program designed to equip professionals with the skills necessary to create and implement effective customer relationship management strategies that incorporate feedback. This program focuses on teaching participants how to analyze customer feedback, identify areas for improvement, and develop targeted strategies to enhance customer satisfaction and loyalty. By the end of the program, participants will be able to apply their knowledge to improve customer relationships and drive business growth. The duration of the Advanced Certificate in Enhanced Customer Relationship Management through Feedback is typically 6-12 months, depending on the pace of the participant and the level of support provided by the training organization. Throughout the program, participants will engage in a combination of online learning, group discussions, and hands-on projects to reinforce their understanding of the subject matter. The Advanced Certificate in Enhanced Customer Relationship Management through Feedback is highly relevant to professionals working in customer-facing roles, such as sales, marketing, and customer service. It is also beneficial for business owners and managers who want to improve their organization's customer relationship management capabilities and stay ahead of the competition. By completing the Advanced Certificate in Enhanced Customer Relationship Management through Feedback, participants can expect to gain a deeper understanding of the importance of customer feedback in driving business success. They will also develop the skills necessary to analyze customer feedback, identify areas for improvement, and develop targeted strategies to enhance customer satisfaction and loyalty.

Why this course?

Advanced Certificate in Enhanced Customer Relationship Management through Feedback is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Customer Relationship Management (CRM) Association, 85% of UK businesses believe that CRM is essential for customer retention (Source: CRM Association, 2022). Another study by the International Customer Service Institute found that companies that implement effective feedback mechanisms see a 15% increase in customer satisfaction (Source: International Customer Service Institute, 2020).
Statistic Percentage
UK businesses that believe CRM is essential for customer retention 85%
Increase in customer satisfaction for companies that implement effective feedback mechanisms 15%

Who should enrol in Advanced Certificate in Enhanced Customer Relationship Management through Feedback?

Ideal Audience for Advanced Certificate in Enhanced Customer Relationship Management through Feedback This course is designed for UK-based customer service professionals, sales teams, and business development managers who want to improve their customer relationship management skills and increase customer satisfaction ratings.
Key Characteristics: You should be at least 18 years old, have a good understanding of customer service principles, and be able to commit to the course duration of 12 weeks.
Career Benefits: Upon completion, you can expect to see improvements in customer retention rates, increased sales, and enhanced reputation for your organization. In the UK, this can lead to a 15% increase in customer satisfaction scores and a 10% boost in sales revenue.
Prerequisites: No prior knowledge of customer relationship management is required, but a basic understanding of Microsoft Office and email communication is recommended.