Advanced Certificate in Effective Handling of Online Customer Reviews

Monday, 15 September 2025 02:45:18

International applicants and their qualifications are accepted

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Overview

Overview

Effective Online Customer Reviews


Master the art of handling online customer reviews to boost your business's reputation and customer satisfaction.

Learn how to analyze, respond to, and utilize customer reviews to drive growth and improvement.


Targeted at customer service professionals, marketing teams, and business owners, this Advanced Certificate program equips you with the skills to navigate the complex world of online customer reviews.


Discover how to turn negative reviews into opportunities, and create a positive online presence that attracts and retains customers.


Take the first step towards becoming a customer review expert and start building a stronger online reputation today.

Effective Handling of Online Customer Reviews is a comprehensive course that equips you with the skills to manage and respond to online customer reviews efficiently. By completing this Advanced Certificate program, you'll gain a deeper understanding of how to analyze customer feedback, identify areas for improvement, and implement strategies to boost customer satisfaction. With this knowledge, you'll be able to handle online customer reviews like a pro, leading to improved brand reputation and increased customer loyalty. Upon completion, you'll have access to exclusive career opportunities in customer service and social media management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Understanding the Importance of Online Customer Reviews in Business Success •
• Analyzing the Types of Online Customer Reviews: Positive, Negative, and Neutral •
• Effective Strategies for Encouraging Positive Online Customer Reviews •
• Managing and Responding to Negative Online Customer Reviews •
• The Role of Social Media in Online Customer Reviews and Reputation Management •
• How to Use Online Review Analytics to Inform Business Decisions •
• The Impact of Fake and Manipulated Online Customer Reviews on Business Reputation •
• Building Trust with Online Reviewers: Authenticity and Transparency in Business Practices •
• Creating a Culture of Customer Feedback and Review Management within an Organization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Effective Handling of Online Customer Reviews

The Advanced Certificate in Effective Handling of Online Customer Reviews is a specialized program designed to equip professionals with the skills and knowledge necessary to navigate the complexities of online customer reviews.
This program focuses on teaching participants how to effectively manage online customer reviews, including how to respond to both positive and negative feedback, and how to use review data to inform business decisions.
Upon completion of the program, participants will be able to demonstrate their ability to analyze and respond to online customer reviews, as well as use review data to drive business growth and improvement.
The program is typically completed in 6-12 months, depending on the individual's prior experience and the amount of time devoted to studying.
The Advanced Certificate in Effective Handling of Online Customer Reviews is highly relevant to professionals working in customer service, marketing, and business development, as it provides them with the skills and knowledge necessary to effectively manage online customer reviews and use review data to drive business growth.
By completing this program, participants will gain a competitive edge in the job market and be able to demonstrate their expertise in effective online customer review management to potential employers.
The program is also relevant to small business owners and entrepreneurs, as it provides them with the skills and knowledge necessary to effectively manage online customer reviews and use review data to drive business growth and improvement.
Overall, the Advanced Certificate in Effective Handling of Online Customer Reviews is a valuable program that provides participants with the skills and knowledge necessary to navigate the complexities of online customer reviews and use review data to drive business growth and improvement.

Why this course?

Advanced Certificate in Effective Handling of Online Customer Reviews is a highly sought-after qualification in today's digital market. According to a recent survey by the UK's Office for National Statistics, 95% of UK consumers use online reviews to inform their purchasing decisions, with 70% of consumers considering online reviews as trustworthy sources of information.
Reasons for Using Online Reviews Percentage
Trust in the reviewer's opinion 42%
Comparison with other reviews 31%
Price comparison 21%
Product features and quality 6%

Who should enrol in Advanced Certificate in Effective Handling of Online Customer Reviews?

Effective Handling of Online Customer Reviews is crucial for businesses in the UK, where 95% of consumers trust online reviews as much as personal recommendations.
Ideal Audience: Our Advanced Certificate in Effective Handling of Online Customer Reviews is designed for UK-based business owners, customer service managers, and digital marketing professionals who want to improve their online reputation management skills.
Key Characteristics: Our learners are typically those who have a basic understanding of online customer reviews, social media, and digital marketing. They are looking to enhance their skills in handling online customer reviews, responding to feedback, and improving their online reputation.
Learning Objectives: Upon completing our Advanced Certificate in Effective Handling of Online Customer Reviews, learners will be able to: analyze online customer reviews, develop effective response strategies, and implement reputation management plans to improve their online reputation and customer satisfaction.