Advanced Certificate in Developing KPIs with Customer Feedback

Thursday, 12 February 2026 00:23:55

International applicants and their qualifications are accepted

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Overview

Overview

Developing KPIs with Customer Feedback is a crucial skill for business professionals to drive growth and improvement.

This Advanced Certificate program is designed for those who want to learn how to create and track Key Performance Indicators (KPIs) that are informed by customer feedback.

By the end of this course, learners will be able to analyze customer data, identify areas for improvement, and develop data-driven KPIs that drive business results.

Some key concepts covered in the program include customer journey mapping, sentiment analysis, and A/B testing.

With this knowledge, learners will be able to measure and improve customer satisfaction, increase customer retention, and ultimately drive business growth.

Don't miss out on this opportunity to take your career to the next level. Explore the Advanced Certificate in Developing KPIs with Customer Feedback today and start driving business results with data-driven decision making.

Developing KPIs with Customer Feedback is a valuable skill in today's data-driven business landscape. This Advanced Certificate course equips you with the tools to create actionable metrics that drive growth and improvement. By learning how to harness customer feedback, you'll gain a competitive edge and enhance your career prospects in fields like business analysis, operations management, and data science. Unique features of the course include interactive case studies, expert-led workshops, and a personalized project portfolio. Upon completion, you'll be able to develop and implement effective KPIs that align with your organization's goals, leading to increased efficiency and customer satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Defining Customer Feedback Metrics
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• Identifying Key Performance Indicators (KPIs)
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• Developing a Customer Feedback Survey
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• Data Analysis and Interpretation Techniques
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• Creating Actionable Insights from Customer Feedback
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• Implementing KPIs in Business Operations
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• Measuring Customer Satisfaction and Net Promoter Score (NPS)
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• Using Technology to Enhance Customer Feedback Collection

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Developing KPIs with Customer Feedback

The Advanced Certificate in Developing KPIs with Customer Feedback is a specialized program designed to equip professionals with the skills necessary to create and implement effective Key Performance Indicators (KPIs) that incorporate customer feedback.
This program focuses on teaching participants how to analyze customer data, identify areas for improvement, and develop data-driven KPIs that drive business growth and customer satisfaction.
Upon completion of the program, participants will be able to develop and implement KPIs that are aligned with business objectives and customer needs, resulting in improved decision-making and strategic planning.
The program is typically offered over a period of 6-12 months, with flexible learning options that cater to the needs of working professionals.
The Advanced Certificate in Developing KPIs with Customer Feedback is highly relevant to industries that rely on data-driven decision-making, such as finance, healthcare, and technology.
By incorporating customer feedback into KPI development, organizations can improve customer satisfaction, increase loyalty, and drive business growth.
The program is designed to be industry-agnostic, making it relevant to a wide range of sectors, from small businesses to large corporations.
Upon completion of the program, participants will receive an Advanced Certificate in Developing KPIs with Customer Feedback, which can be used to enhance their career prospects and demonstrate their expertise in data-driven decision-making.
The program is taught by experienced instructors who have expertise in KPI development, customer feedback, and data analysis.
The Advanced Certificate in Developing KPIs with Customer Feedback is a valuable addition to any professional's skillset, providing a competitive edge in the job market and opening up new career opportunities.

Why this course?

Advanced Certificate in Developing KPIs with Customer Feedback is highly significant in today's market, where businesses are increasingly focusing on customer-centric strategies. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £2.9 trillion by 2025, with customer experience playing a crucial role in driving sales and growth.
Year Customer Satisfaction
2018 85%
2019 87%
2020 90%
2021 92%
2022 95%

Who should enrol in Advanced Certificate in Developing KPIs with Customer Feedback?

Ideal Audience for Advanced Certificate in Developing KPIs with Customer Feedback This course is designed for business professionals and analysts in the UK who want to develop and implement effective Key Performance Indicators (KPIs) that incorporate customer feedback, resulting in improved customer satisfaction and loyalty.
Job Roles Marketing managers, product managers, customer success managers, business analysts, and operations managers in various industries, particularly those in the UK, where 85% of businesses report using KPIs to measure customer satisfaction (Source: CMI).
Industry Sectors Financial services, retail, technology, and healthcare, where 70% of companies in the UK use KPIs to measure customer experience (Source: Gartner).
Prerequisites Basic understanding of KPIs, customer feedback, and data analysis. No prior experience is required, but prior knowledge of statistics and data visualization tools is beneficial.