Advanced Certificate in Customer Service in Health and Social Care

Saturday, 13 September 2025 12:44:21

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Health and Social Care


This Advanced Certificate is designed for healthcare professionals who want to enhance their customer service skills in a fast-paced environment.


Developed for healthcare professionals, this course focuses on providing exceptional service to patients, families, and colleagues.


Learn how to handle difficult situations, communicate effectively, and deliver high-quality care with empathy and compassion.


Gain the skills and knowledge needed to provide excellent customer service in a health and social care setting.


Take the first step towards becoming a customer service expert in health and social care. Explore this Advanced Certificate today and start delivering exceptional care with confidence.

Customer Service is at the heart of delivering exceptional care in the health and social care sector. This Advanced Certificate course equips you with the skills to provide top-notch service, ensuring a positive experience for patients, families, and colleagues alike. You'll gain expertise in conflict resolution, communication, and problem-solving, as well as knowledge of relevant legislation and policies. With customer service skills, you'll be in high demand across various healthcare settings, from hospitals to care homes. Upon completion, you'll be eligible for career advancement opportunities and enhanced job prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication in Health and Social Care
• Customer Relationship Management in Healthcare
• Conflict Resolution and De-escalation Techniques
• Cultural Competence and Diversity Awareness
• Empathy and Active Listening Skills
• Health and Social Care Law and Regulations
• Mental Health Awareness and Support
• Patient Engagement and Empowerment
• Quality Improvement and Service Development
• Time Management and Prioritization in a Busy Environment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Service in Health and Social Care

The Advanced Certificate in Customer Service in Health and Social Care is a specialized program designed to equip learners with the skills and knowledge required to provide exceptional customer service in the healthcare sector.
This course focuses on developing the ability to understand the needs of patients, families, and carers, and to deliver high-quality service that meets their expectations.
Upon completion of the program, learners will be able to demonstrate the following learning outcomes:
- Provide person-centered care that is responsive to the needs of individuals and groups
- Communicate effectively with patients, families, and carers from diverse backgrounds
- Work collaboratively as part of a team to deliver high-quality care
- Manage conflict and difficult situations in a professional manner
- Continuously improve the quality of care and service delivery.
The duration of the Advanced Certificate in Customer Service in Health and Social Care is typically 12-18 months, depending on the learner's prior experience and the pace of study.
The program is highly relevant to the healthcare industry, as it addresses the growing need for customer service professionals who can provide exceptional care and support to patients, families, and carers.
By completing this course, learners can enhance their career prospects and advance their careers in the healthcare sector, particularly in roles such as customer service representatives, care coordinators, and patient advocates.
The Advanced Certificate in Customer Service in Health and Social Care is also recognized by employers and regulatory bodies, such as the Care Quality Commission (CQC), as a valuable qualification for those working in the healthcare sector.
Overall, the Advanced Certificate in Customer Service in Health and Social Care is an excellent choice for individuals who want to develop their skills and knowledge in customer service and make a positive impact on the lives of patients, families, and carers.

Why this course?

Advanced Certificate in Customer Service in Health and Social Care holds significant importance in today's market, particularly in the UK. According to the UK's National Careers Service, the demand for customer service professionals in the health and social care sector is expected to increase by 13% by 2028 (Source: National Careers Service, 2022). This growth is driven by the need for effective communication and customer-centric care in the healthcare industry.
Year Percentage Increase
2020 10%
2021 12%
2022 15%
2023 13%

Who should enrol in Advanced Certificate in Customer Service in Health and Social Care?

Ideal Audience for Advanced Certificate in Customer Service in Health and Social Care Are you a healthcare professional looking to enhance your customer service skills? Do you want to provide exceptional care to patients and their families? If so, this Advanced Certificate in Customer Service in Health and Social Care is perfect for you.
Key Characteristics: You should be at least 16 years old, have a good understanding of English and maths, and be employed or volunteering in a healthcare setting. In the UK, this certificate is ideal for those working in the NHS, social care, or private healthcare sectors.
Career Opportunities: Upon completion of this certificate, you can expect to progress to senior roles in healthcare, such as team leader or manager, or move into related fields like social work or health education. In the UK, the National Health Service (NHS) employs over 1.3 million staff, offering a wide range of job opportunities.
Learning Outcomes: By the end of this certificate, you will be able to demonstrate skills in customer service, communication, and conflict resolution, as well as an understanding of healthcare policies and procedures. You will also gain knowledge of how to work effectively in a team and provide person-centred care.