Advanced Certificate in Customer Service in Facilities Management

Sunday, 14 September 2025 16:06:16

International applicants and their qualifications are accepted

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Overview

Overview

Facilities Management

is the backbone of any successful organization, and customer service plays a vital role in ensuring a seamless experience for clients and customers. This Advanced Certificate in Customer Service in Facilities Management is designed for professionals who want to enhance their skills in providing top-notch service in the facilities management sector.

By completing this course, learners will gain a deeper understanding of the importance of customer service in facilities management and develop the skills necessary to deliver exceptional service.

Some key areas covered in the course include:

Communication and conflict resolution, problem-solving, and teamwork are all essential skills for customer service representatives in facilities management.

Whether you're looking to advance your career or start a new one, this Advanced Certificate in Customer Service in Facilities Management is the perfect way to take your skills to the next level.

So why wait? Explore this course today and discover how you can provide exceptional customer service in facilities management!

Customer Service is at the heart of Facilities Management, and our Advanced Certificate in Customer Service in Facilities Management will equip you with the skills to excel in this field. By mastering the art of customer service, you'll enhance the overall experience for clients, residents, and visitors. This course offers key benefits such as improved communication, conflict resolution, and team collaboration. You'll also gain career prospects in facilities management, customer relations, and more. Unique features include interactive training sessions, real-world case studies, and a focus on industry-specific best practices. Develop your skills and advance your career in customer service and facilities management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Customer Service
• Conflict Resolution Techniques in Facilities Management
• Customer Relationship Management (CRM) Systems
• Time Management and Prioritization in Customer Service
• De-escalation Strategies for Difficult Customers
• Facilities Management Operations and Procedures
• Customer Service Standards and Expectations
• Active Listening and Empathy in Customer Interactions
• Problem-Solving and Resolution in Customer Service
• Quality Assurance and Feedback in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Service in Facilities Management

The Advanced Certificate in Customer Service in Facilities Management is a specialized program designed to equip learners with the skills and knowledge required to deliver exceptional customer service in the facilities management industry. This program focuses on teaching learners how to provide high-quality customer service, handle customer complaints, and resolve issues in a professional and efficient manner. By the end of the program, learners will be able to analyze customer needs, develop effective solutions, and implement them in a facilities management context. The duration of the Advanced Certificate in Customer Service in Facilities Management is typically 12-18 months, depending on the institution and the learner's prior experience. The program is designed to be flexible, allowing learners to balance their studies with work or other commitments. The industry relevance of this program is high, as customer service is a critical aspect of facilities management. Learners who complete this program will be able to demonstrate their ability to provide excellent customer service, which is essential for building strong relationships with clients and stakeholders in the facilities management industry. Upon completion of the program, learners can expect to gain a range of skills and knowledge, including customer service skills, conflict resolution, and communication skills. They will also gain an understanding of the facilities management industry and the role of customer service within it. The Advanced Certificate in Customer Service in Facilities Management is a valuable asset for anyone working in or aspiring to work in the facilities management industry. It demonstrates a commitment to providing excellent customer service and is recognized by employers as a mark of professionalism and expertise.

Why this course?

Advanced Certificate in Customer Service in Facilities Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Building Services Engineering (CIBSE), 75% of facilities managers believe that customer service is a key factor in maintaining a positive reputation for their organization. Moreover, a study by the British Institute of Facilities Management (BIFM) found that 60% of respondents considered customer service to be a critical aspect of their role.
Statistic Percentage
Facilities managers who believe customer service is key to reputation 75%
Respondents who consider customer service critical to their role 60%

Who should enrol in Advanced Certificate in Customer Service in Facilities Management?

Ideal Audience for Advanced Certificate in Customer Service in Facilities Management Are you a facilities professional looking to enhance your customer service skills and take your career to the next level?
Job Roles: Facilities managers, customer service coordinators, property managers, and any other professionals responsible for delivering exceptional customer experiences in the facilities management sector.
Industry Background: The UK facilities management industry is worth £13.4 billion, with over 1.3 million employees. Our Advanced Certificate in Customer Service in Facilities Management is designed to equip you with the skills and knowledge required to excel in this sector.
Learning Objectives: Gain a deeper understanding of customer service principles and practices, develop effective communication and interpersonal skills, and learn how to resolve customer complaints and issues in a facilities management context.
Who Should Enroll: Anyone working in facilities management who wants to improve their customer service skills, increase customer satisfaction, and advance their career prospects in the industry.