Advanced Certificate in Customer Service Rating and Feedback Improvements

Sunday, 14 September 2025 16:07:34

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Rating and Feedback Improvements


Enhance your customer service skills with this Advanced Certificate program, designed for professionals seeking to improve their customer service rating and feedback. This course is ideal for those in customer-facing roles, such as sales, retail, and hospitality.

Learn how to collect and analyze customer feedback, identify areas for improvement, and implement changes to increase customer satisfaction and loyalty.


Gain practical knowledge on how to create a positive customer experience, handle complaints and concerns, and provide exceptional service. By the end of this program, you'll be equipped to measure and improve your customer service rating and feedback.

Take the first step towards becoming a customer service expert and explore this Advanced Certificate program today. Discover how to deliver world-class customer service and take your career to the next level.

Customer Service Rating is the backbone of any successful business, and our Advanced Certificate in Customer Service Rating and Feedback Improvements will equip you with the skills to excel in this field. By mastering the art of customer service rating and feedback, you'll improve customer satisfaction and boost your career prospects. This course focuses on customer feedback analysis and rating systems, teaching you how to collect, analyze, and act upon customer feedback to drive business growth. With our expert guidance, you'll learn how to measure customer service performance and make data-driven decisions to enhance your customer experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Communication Skills •
Effective Listening and Empathy in Customer Interactions •
Conflict Resolution and De-Escalation Techniques •
Customer Feedback Analysis and Improvement Strategies •
Rating and Review Management on Social Media •
Employee Training and Development for Customer Service Excellence •
Customer Retention and Loyalty Programs •
Measuring Customer Satisfaction and Net Promoter Score (NPS) •
Cultural Competence and Diversity in Customer Service •
Technology-Enabled Customer Service Solutions and Tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Service Rating and Feedback Improvements

The Advanced Certificate in Customer Service Rating and Feedback Improvements is a specialized program designed to enhance the skills of customer service professionals in collecting, analyzing, and utilizing customer feedback to drive business growth and improvement.
This course focuses on teaching learners how to effectively gather and interpret customer feedback, identify areas for improvement, and implement changes to increase customer satisfaction and loyalty.
Upon completion of the program, learners will be able to analyze customer feedback and ratings, identify trends and patterns, and develop strategies to improve customer service standards and overall customer experience.
The course duration is typically 6-8 weeks, with learners expected to dedicate around 10-15 hours per week to complete the coursework and assignments.
The Advanced Certificate in Customer Service Rating and Feedback Improvements is highly relevant to industries that rely heavily on customer feedback, such as retail, hospitality, and healthcare, where providing excellent customer service is crucial for building brand reputation and driving business success.
By completing this program, learners can enhance their skills in customer service, improve their ability to collect and analyze customer feedback, and contribute to the development of a customer-centric culture within their organization.
The program is designed to be flexible and accessible, with online learning options available to accommodate learners from diverse backgrounds and time zones.
The Advanced Certificate in Customer Service Rating and Feedback Improvements is a valuable addition to any learner's skillset, providing a competitive edge in the job market and opening up opportunities for career advancement in customer-facing roles.
Upon completion of the program, learners will receive a recognized certification that demonstrates their expertise in customer service rating and feedback improvements, making them more attractive to potential employers and clients.
The program is taught by experienced instructors with expertise in customer service and feedback analysis, ensuring that learners receive high-quality instruction and support throughout their learning journey.
The Advanced Certificate in Customer Service Rating and Feedback Improvements is a highly regarded program that has been designed to meet the needs of learners from diverse backgrounds and industries, providing a comprehensive and practical education in customer service rating and feedback improvements.

Why this course?

Advanced Certificate in Customer Service Rating and Feedback Improvements holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 85% of UK consumers consider customer service to be an essential factor when making purchasing decisions. Moreover, a study by the UK's Office for National Statistics revealed that customer service issues can lead to a significant loss of business, with 1 in 5 customers taking their business elsewhere due to poor service.
Customer Service Rating Percentage of UK Consumers
Excellent 62%
Good 21%
Fair 12%
Poor 5%

Who should enrol in Advanced Certificate in Customer Service Rating and Feedback Improvements?

Ideal Audience for Advanced Certificate in Customer Service Rating and Feedback Improvements Customer service professionals, particularly those in the UK, who want to enhance their skills in handling customer feedback and ratings, are the primary target audience for this course.
Key Characteristics: Prospective learners should possess a basic understanding of customer service principles and be willing to commit to ongoing learning and professional development.
UK-Specific Statistics: In the UK, a survey by the Chartered Institute of Marketing found that 70% of customers are more likely to return to a business that responds promptly to their complaints. This course can help UK-based customer service professionals improve their response times and increase customer satisfaction ratings.
Learning Objectives: Upon completing this course, learners will be able to analyze customer feedback, identify areas for improvement, and implement effective strategies to enhance customer satisfaction ratings and loyalty.