Advanced Certificate in Customer Service Evaluation and Feedback

Sunday, 14 September 2025 13:48:52

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service Evaluation and Feedback


Assessing and Improving Customer Experience is at the heart of this Advanced Certificate program.

This course is designed for customer service professionals who want to develop their skills in evaluating and providing constructive feedback to customers.

By the end of this program, learners will be able to analyze customer interactions, identify areas for improvement, and provide actionable feedback that drives customer satisfaction and loyalty.

Some key takeaways include understanding customer needs, developing effective communication skills, and using feedback to drive business growth.

If you're looking to take your customer service skills to the next level, explore this Advanced Certificate program and discover how to deliver exceptional customer experiences that drive loyalty and growth.

Customer Service Evaluation and Feedback is a comprehensive course that equips learners with the skills to assess and improve customer service standards. By gaining expertise in evaluating customer feedback, learners can enhance their organizations' reputation and customer satisfaction. This course offers key benefits such as improved communication skills, enhanced problem-solving abilities, and increased employee engagement. With career prospects in high demand, graduates can pursue roles in customer service management, quality assurance, or human resources. Unique features include interactive case studies, real-world examples, and expert guest lectures. Develop your skills in customer service evaluation and feedback and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution Techniques
• Active Listening and Empathy
• Feedback and Coaching
• Customer Service Standards and Policies
• Cultural Sensitivity and Diversity
• Time Management and Prioritization
• Problem-Solving and Resolution Strategies
• Quality Assurance and Performance Evaluation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Service Evaluation and Feedback

The Advanced Certificate in Customer Service Evaluation and Feedback is a specialized program designed to equip learners with the skills and knowledge necessary to effectively evaluate and provide constructive feedback to customers.
This program focuses on teaching learners how to analyze customer interactions, identify areas for improvement, and develop strategies for delivering feedback that is both timely and actionable.
Upon completion of the program, learners will be able to demonstrate their ability to evaluate customer service interactions and provide feedback that is tailored to the specific needs of the customer.
The learning outcomes of this program include the ability to analyze customer feedback, identify trends and patterns, and develop strategies for improving customer satisfaction.
The duration of the program varies depending on the institution offering it, but most programs take several weeks to several months to complete.
The Advanced Certificate in Customer Service Evaluation and Feedback is highly relevant to the customer service industry, as it provides learners with the skills and knowledge necessary to evaluate and improve customer service interactions.
This program is particularly useful for customer service professionals who want to take their skills to the next level and become more effective at evaluating and providing feedback to customers.
By completing this program, learners can expect to see improvements in customer satisfaction, reduced complaints, and increased loyalty.
The program is also relevant to business owners and managers who want to improve the overall quality of their customer service.
Overall, the Advanced Certificate in Customer Service Evaluation and Feedback is a valuable program that can help learners develop the skills and knowledge necessary to deliver exceptional customer service.

Why this course?

Advanced Certificate in Customer Service Evaluation and Feedback holds significant importance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience. Moreover, a study by the UK's Office for National Statistics (ONS) revealed that customer service is the top factor influencing customer loyalty, with 71% of customers more likely to return to a business that provides excellent service.
UK Customer Service Statistics
85% of UK consumers switch to a competitor due to poor customer service.
71% of customers return to a business that provides excellent service.
Customer service is the top factor influencing customer loyalty.

Who should enrol in Advanced Certificate in Customer Service Evaluation and Feedback?

Ideal Audience for Advanced Certificate in Customer Service Evaluation and Feedback Our target audience includes customer service professionals, team leaders, and managers in the UK who want to enhance their skills in evaluating and providing feedback to customers.
Key Characteristics: They are responsible for handling customer complaints, resolving issues, and ensuring customer satisfaction in various industries, including retail, finance, and healthcare.
Job Titles: Customer Service Representatives, Team Leaders, Customer Service Managers, Complaints Handlers, and Customer Experience Specialists.
Industry Sectors: Retail, Finance, Healthcare, Telecommunications, and Hospitality, with a focus on the UK market where customer service is a top priority.
Benefits: Improved customer satisfaction, increased employee engagement, and enhanced reputation in the UK market, leading to business growth and success.