Advanced Certificate in Customer Satisfaction Metrics

Saturday, 14 February 2026 01:03:00

International applicants and their qualifications are accepted

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Overview

Overview

Customer Satisfaction Metrics

is a crucial aspect of any business, and this Advanced Certificate program is designed to equip learners with the skills to measure and improve it.
Customer satisfaction is a key performance indicator (KPI) that helps organizations understand their customers' needs and preferences. By analyzing customer satisfaction metrics, businesses can identify areas for improvement and make data-driven decisions to enhance their products and services.
This program is ideal for professionals working in customer-facing roles, such as customer service representatives, sales teams, and marketing specialists.
Measuring customer satisfaction effectively requires a deep understanding of metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).
Through this Advanced Certificate program, learners will gain hands-on experience in collecting, analyzing, and interpreting customer satisfaction metrics. They will also learn how to use data to inform business strategies and drive growth.
Unlock the power of customer satisfaction metrics and take your career to the next level. Explore this program further to learn more about measuring and improving customer satisfaction.

Customer Satisfaction Metrics is a crucial aspect of any business, and our Advanced Certificate program will equip you with the skills to measure and improve it. By mastering customer satisfaction metrics, you'll gain a deeper understanding of your customers' needs and preferences, enabling you to make data-driven decisions that drive business growth. This course offers key benefits such as enhanced customer experience, increased loyalty, and improved retention rates. With a strong foundation in metrics analysis and interpretation, you'll be well-prepared for a career in customer success, market research, or business analysis.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Satisfaction (CSAT) Metrics
• Net Promoter Score (NPS)
• Customer Effort Score (CES)
• First Contact Resolution (FCR)
• Customer Retention Rate
• Customer Churn Rate
• Average Handling Time (AHT)
• First Response Time (FRT)
• Response Time Variability
• Customer Satisfaction Surveys

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Satisfaction Metrics

The Advanced Certificate in Customer Satisfaction Metrics is a specialized program designed to equip professionals with the knowledge and skills necessary to measure and improve customer satisfaction in various industries.
This program focuses on teaching learners how to collect, analyze, and interpret customer satisfaction data, as well as how to use this information to inform business decisions and drive growth.
Upon completion of the program, learners can expect to gain a deep understanding of customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
The program also covers topics such as data analysis, statistical methods, and data visualization, providing learners with the tools they need to make data-driven decisions.
The duration of the Advanced Certificate in Customer Satisfaction Metrics program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
Industry relevance is a key aspect of this program, as customer satisfaction is a critical factor in driving business success in today's competitive market.
Learners who complete this program can expect to see improvements in their ability to measure and improve customer satisfaction, leading to increased customer loyalty and retention.
The Advanced Certificate in Customer Satisfaction Metrics is highly relevant to professionals working in customer-facing roles, such as customer service representatives, marketing managers, and business analysts.
This program is also beneficial for organizations looking to improve their customer satisfaction metrics and drive business growth through data-driven decision making.
Overall, the Advanced Certificate in Customer Satisfaction Metrics is a valuable program for anyone looking to improve their understanding of customer satisfaction metrics and drive business success through data-driven decision making.

Why this course?

Advanced Certificate in Customer Satisfaction Metrics holds significant importance in today's market, where customer satisfaction is a key performance indicator (KPI) for businesses. According to a survey by the UK's Office for National Statistics (ONS), customer satisfaction with public services in England has been steadily increasing, with 83% of respondents expressing satisfaction in 2020. This trend is expected to continue, with the UK's Customer Satisfaction Index (CSI) reporting a 5% increase in customer satisfaction levels between 2019 and 2020.
Year Customer Satisfaction (%)
2019 83.2
2020 88.2

Who should enrol in Advanced Certificate in Customer Satisfaction Metrics ?

Ideal Audience for Advanced Certificate in Customer Satisfaction Metrics This course is designed for customer service professionals, business analysts, and operations managers in the UK who want to improve their skills in measuring customer satisfaction and driving business growth.
Job Roles Customer Service Managers, Business Analysts, Operations Managers, Customer Experience Managers, and those in related roles.
Industry Retail, Financial Services, Healthcare, Technology, and any other industry where customer satisfaction is crucial.
Location The UK, with a focus on London, Manchester, Birmingham, and other major cities.
Career Benefits Improved customer satisfaction, increased customer loyalty, enhanced business growth, and career advancement opportunities.
Prerequisites No prior knowledge or experience is required, but a basic understanding of customer service principles is recommended.