Advanced Certificate in Customer Relationship Management in Sales

Sunday, 15 February 2026 09:29:16

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management in Sales


Develop the skills to build strong customer relationships and drive sales growth with our Advanced Certificate in Customer Relationship Management in Sales.


Learn how to identify customer needs, create personalized sales strategies, and deliver exceptional customer experiences. This program is designed for sales professionals looking to enhance their skills and advance their careers.

Through a combination of coursework and hands-on training, you'll gain a deep understanding of CRM principles, sales techniques, and industry best practices.


By the end of this program, you'll be equipped to:


analyze customer data, develop targeted sales campaigns, and measure sales performance. Take the first step towards becoming a sales leader and explore our Advanced Certificate in Customer Relationship Management in Sales today!

Customer Relationship Management in Sales is a vital skill for professionals seeking to excel in their careers. This Advanced Certificate course equips learners with the knowledge and tools to build strong relationships with customers, driving sales growth and revenue maximization. Key benefits include enhanced communication skills, data-driven decision making, and strategic account management. With a strong focus on practical application, learners will develop a comprehensive understanding of CRM software and its applications. Career prospects are vast, with opportunities in sales, marketing, and business development. By mastering Customer Relationship Management in Sales, learners can unlock new career paths and increase their earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Sales Process Optimization •
• Lead Generation and Qualification •
• Account Management and Retention •
• Sales Forecasting and Performance Analysis •
• Customer Service and Support •
• Sales Enablement and Training •
• Data-Driven Decision Making in Sales •
• Digital Marketing and Sales Strategies •
• Sales Analytics and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management in Sales

The Advanced Certificate in Customer Relationship Management in Sales is a specialized program designed to equip learners with the skills and knowledge required to excel in sales and customer-facing roles.
This program focuses on teaching learners how to build strong relationships with customers, understand their needs, and provide tailored solutions to drive sales growth and customer satisfaction.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer relationship management principles, including needs analysis, account planning, and relationship management.
The program also covers industry-specific sales techniques, such as prospecting, pitching, and closing deals, as well as effective communication and negotiation skills.
Upon completion of the program, learners will be able to apply their knowledge and skills to drive sales growth, improve customer satisfaction, and contribute to the success of their organization.
The Advanced Certificate in Customer Relationship Management in Sales is highly relevant to the sales and marketing industries, particularly in industries such as technology, finance, and healthcare.
The program is designed to be completed in a short duration of 3-6 months, depending on the learner's prior experience and the pace of study.
The program is delivered through a combination of online and offline training methods, including lectures, workshops, and case studies.
The Advanced Certificate in Customer Relationship Management in Sales is recognized globally and is a valuable addition to any sales professional's skillset.
Learners who complete the program can expect to see significant improvements in their sales performance, customer satisfaction, and overall career prospects.
The program is designed to be flexible and can be completed at the learner's own pace, making it an ideal option for those who need to balance work and study commitments.

Why this course?

Advanced Certificate in Customer Relationship Management in Sales holds significant importance in today's market, where customer satisfaction and retention are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their success. Moreover, a study by the UK's Office for National Statistics (ONS) revealed that companies with effective CRM systems experience a 25% increase in sales.
Statistics Percentage
UK businesses that believe CRM is essential 85%
Increase in sales for companies with effective CRM systems 25%

Who should enrol in Advanced Certificate in Customer Relationship Management in Sales?

Ideal Audience for Advanced Certificate in Customer Relationship Management in Sales Are you a sales professional looking to enhance your skills and knowledge in managing customer relationships?
Key Characteristics: You should be a sales professional with at least 2 years of experience in a customer-facing role, preferably in a B2B or B2C environment.
Industry Insights: In the UK, the sales industry is expected to grow by 4.5% annually, with a projected value of £1.3 trillion by 2025. A strong customer relationship management (CRM) system is crucial for businesses to stay competitive.
Learning Objectives: Upon completing this advanced certificate, you will gain expertise in CRM software, sales strategy, and customer service techniques, enabling you to increase sales productivity and customer satisfaction.
Prerequisites: You should have a good understanding of sales principles, CRM software, and customer service skills. Prior experience in a customer-facing role is recommended.