Advanced Certificate in Customer Relationship Management in Retail Business

Sunday, 14 September 2025 17:14:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a crucial aspect of retail business.

Designed for retail professionals, the Advanced Certificate in Customer Relationship Management aims to equip learners with the skills to build strong customer relationships, drive sales growth, and enhance customer satisfaction.

Through this program, learners will gain a deep understanding of CRM principles, including data analysis, customer segmentation, and relationship management.

They will also learn how to leverage technology, such as CRM software, to streamline processes and improve customer engagement.

By the end of the program, learners will be able to develop effective CRM strategies, analyze customer data, and implement process improvements.

Whether you're looking to advance your career or start a new role, this Advanced Certificate in Customer Relationship Management is an excellent choice.

So why wait? Explore this program today and take the first step towards becoming a customer relationship management expert in retail business.

Customer Relationship Management is the backbone of any successful retail business. Our Advanced Certificate in Customer Relationship Management in Retail Business equips you with the skills to build strong relationships with customers, driving loyalty and retention. You'll learn how to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques. With this course, you'll gain a competitive edge in the industry, enhancing your career prospects as a retail manager, sales professional, or marketing specialist. Unique features include real-world case studies and industry expert guest lectures, ensuring you stay up-to-date with the latest trends and best practices.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Data Analysis and Reporting in Retail CRM •
Sales Forecasting and Performance Analysis •
Customer Segmentation and Profiling •
Relationship Building and Management Strategies •
Social Media Marketing and Customer Engagement •
Email Marketing and Automation in Retail CRM •
Customer Retention and Loyalty Programs •
Data Security and Compliance in Retail CRM Systems •
Measuring ROI and Return on Investment in Retail CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management in Retail Business

The Advanced Certificate in Customer Relationship Management in Retail Business is a specialized program designed to equip learners with the skills and knowledge required to excel in the retail industry.
This program focuses on teaching learners how to develop and implement effective customer relationship management strategies that drive sales growth, customer loyalty, and retention.
Upon completion of the program, learners will be able to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer engagement and conversion rates.
The program also covers topics such as customer service, sales forecasting, and supply chain management, providing learners with a comprehensive understanding of the retail business.
The duration of the Advanced Certificate in Customer Relationship Management in Retail Business is typically 6-12 months, depending on the institution and the learner's prior experience.
The program is highly relevant to the retail industry, as it addresses the growing need for businesses to prioritize customer relationships and experience.
By completing this program, learners can enhance their career prospects and take on leadership roles in customer relationship management, sales, and marketing within the retail sector.
The skills and knowledge gained through this program are also transferable to other industries, making it an excellent choice for those looking to transition into a new field.
Overall, the Advanced Certificate in Customer Relationship Management in Retail Business is an excellent choice for anyone looking to advance their career in the retail industry or transition into a new field.

Why this course?

Advanced Certificate in Customer Relationship Management is a highly sought-after qualification in the retail industry, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK retailers believe that customer relationship management (CRM) is crucial for their business success. In fact, a study by the National Retail Federation found that companies that invested in CRM saw a 25% increase in sales.
Year Percentage of Retailers Investing in CRM
2015 40%
2018 55%
2020 65%

Who should enrol in Advanced Certificate in Customer Relationship Management in Retail Business?

Ideal Audience for Advanced Certificate in Customer Relationship Management in Retail Business Retail businesses in the UK are increasingly focusing on customer experience, with 75% of customers expecting a seamless experience across all touchpoints (Source: Capgemini).
Professionals with 2+ years of experience in retail sales, customer service, or marketing Those looking to upskill and reskill in CRM, with a focus on data analysis, customer insights, and relationship management.
Retail managers, sales teams, and customer service representatives Individuals seeking to enhance their knowledge of CRM tools, such as Salesforce, and apply it to drive business growth and customer satisfaction.
Those interested in data-driven decision making and customer-centric strategies With the UK retail industry projected to reach £3.3 trillion by 2025, this course is ideal for those looking to stay ahead of the curve and drive business success.