Advanced Certificate in Customer Relationship Management in Health and Social Care

Saturday, 13 September 2025 20:26:21

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Health and Social Care


This Advanced Certificate is designed for healthcare professionals who want to develop effective CRM skills to improve patient care and service delivery.


Learn how to build strong relationships with patients, families, and healthcare teams to achieve better health outcomes and patient satisfaction.


Some key areas covered in this course include: CRM principles and practices in healthcare Communication and interpersonal skills Data analysis and reporting Service design and delivery

Gain the knowledge and skills to implement CRM strategies that drive positive change in healthcare and social care settings.

Take the first step towards becoming a CRM expert in your field and start your journey today!

Customer Relationship Management in Health and Social Care is a vital skill for professionals seeking to enhance patient satisfaction and care outcomes. This Advanced Certificate course equips learners with the knowledge and tools to effectively manage relationships with patients, families, and healthcare teams. By mastering CRM techniques, individuals can improve communication, streamline processes, and increase efficiency. Key benefits include enhanced patient engagement, better care coordination, and improved staff morale. Career prospects are excellent, with opportunities in healthcare management, social work, and patient advocacy. Unique features include expert-led workshops, real-world case studies, and a supportive online community.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Effective Communication in Healthcare
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• Customer Relationship Management in Healthcare
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• Health and Social Care Service Delivery
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• Patient-Centred Care and Empowerment
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• Managing Conflict and Complaints in Healthcare
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• Health Promotion and Disease Prevention Strategies
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• Working with Diverse Communities in Healthcare

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management in Health and Social Care

The Advanced Certificate in Customer Relationship Management in Health and Social Care is a specialized program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in the healthcare sector. This program focuses on teaching learners how to build strong relationships with customers, patients, and service users, and how to deliver high-quality services that meet their needs and expectations. By the end of the course, learners will be able to analyze customer needs, develop effective marketing strategies, and implement customer relationship management systems. The duration of the Advanced Certificate in Customer Relationship Management in Health and Social Care is typically 12-18 months, depending on the institution and the learner's prior experience. The program is designed to be flexible and can be completed part-time or full-time, making it accessible to learners with varying schedules and commitments. The industry relevance of this program is high, as customer relationship management is a critical aspect of delivering high-quality healthcare services. By acquiring the skills and knowledge required to manage customer relationships effectively, learners can enhance the patient experience, improve service delivery, and increase customer satisfaction. The Advanced Certificate in Customer Relationship Management in Health and Social Care is relevant to a range of professionals working in the healthcare sector, including healthcare managers, social workers, and customer service representatives. It is also relevant to those looking to transition into a career in customer relationship management or healthcare management. Overall, the Advanced Certificate in Customer Relationship Management in Health and Social Care is a valuable program that can help learners develop the skills and knowledge required to succeed in the healthcare sector. By focusing on customer relationship management, this program can help learners make a positive impact on the patient experience and improve service delivery.

Why this course?

Advanced Certificate in Customer Relationship Management in Health and Social Care holds significant importance in today's market, particularly in the UK. The healthcare sector is witnessing a substantial shift towards customer-centric approaches, driven by the increasing demand for personalized care and improved patient outcomes. According to a report by the National Health Service (NHS), the number of patients with complex needs is expected to rise by 25% by 2025, emphasizing the need for effective customer relationship management (CRM) strategies.
UK Healthcare CRM Market Size (2020-2025)
£1.2 billion (2020)
£1.8 billion (2025)
Growth Rate: 50%

Who should enrol in Advanced Certificate in Customer Relationship Management in Health and Social Care?

Ideal Audience for Advanced Certificate in Customer Relationship Management in Health and Social Care This course is designed for healthcare professionals, social workers, and administrators who want to develop effective customer relationship management skills in the UK's healthcare sector.
Job Roles Nursing staff, care home managers, social workers, health visitors, and healthcare administrators.
Education Level GCSEs or equivalent, with some experience in healthcare or customer service.
Career Progression This qualification can lead to career advancement opportunities in healthcare management, leadership roles, or specialized fields like patient engagement and experience design.
Location The UK, with a focus on England, Scotland, Wales, and Northern Ireland.
Time Commitment Approximately 12-18 months, depending on the individual's prior knowledge and experience.