Advanced Certificate in Customer Relationship Management for MBA

Friday, 13 February 2026 14:25:30

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for MBA students to master.

Developed specifically for MBA students, the Advanced Certificate in Customer Relationship Management equips you with the knowledge and tools to build strong relationships with customers, drive business growth, and stay ahead in the competitive market.

Through this program, you'll learn how to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction and loyalty.

You'll also gain expertise in CRM software, sales techniques, and marketing strategies to effectively manage customer relationships and achieve business objectives.

By the end of this program, you'll be equipped with the skills to analyze customer needs, develop effective marketing campaigns, and implement CRM strategies to drive business success.

Take the first step towards becoming a customer relationship management expert and explore this advanced certificate program today!

Customer Relationship Management is the backbone of any successful business, and our Advanced Certificate in Customer Relationship Management for MBA is designed to equip you with the skills to excel in this field. By mastering the art of Customer Relationship Management, you'll gain a competitive edge in the job market and unlock a world of career opportunities. Key benefits include enhanced customer engagement, increased sales, and improved customer retention. Our course features expert instructors, real-world case studies, and a focus on practical skills. Upon completion, you'll be equipped to drive business growth and succeed in a rapidly changing market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Data Analysis and Reporting in CRM •
Sales Force Automation and Management •
Customer Service and Support Strategies •
Relationship Building and Maintenance Techniques •
Social Media Marketing and CRM Integration •
Customer Retention and Loyalty Programs •
CRM Technology and Software Selection •
Measuring and Evaluating CRM Performance •
Advanced CRM Analytics and Insights

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management for MBA

The Advanced Certificate in Customer Relationship Management for MBA is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the business world.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver tailored solutions to drive business growth and customer satisfaction.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building strategies.
The program also covers industry-specific topics such as sales and marketing, customer service, and account management, ensuring that students are equipped to navigate the complexities of the business world.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business results, improve customer engagement, and increase revenue growth.
The Advanced Certificate in Customer Relationship Management for MBA is highly relevant to the current business landscape, where customer-centricity is becoming increasingly important for companies to stay competitive.
By investing in this program, students can enhance their career prospects, increase their earning potential, and make a meaningful contribution to their organization's success.
The program is designed to be completed within a short duration, typically 6-12 months, making it an ideal option for working professionals and students looking to upskill or reskill in a short amount of time.
The Advanced Certificate in Customer Relationship Management for MBA is recognized globally, and graduates can expect to be in high demand by employers across various industries, including finance, retail, and healthcare.
Overall, the Advanced Certificate in Customer Relationship Management for MBA is an excellent choice for anyone looking to develop the skills and knowledge required to excel in customer-facing roles and drive business success.

Why this course?

Advanced Certificate in Customer Relationship Management is a highly sought-after qualification for MBA students in today's market. The UK's customer service industry is experiencing significant growth, with the sector expected to reach £143.8 billion by 2025, according to a report by the Centre for Retail Research. This growth is driven by increasing demand for personalized customer experiences and the need for businesses to develop effective CRM strategies.
Year Employment Opportunities
2020 1,400,000
2021 1,600,000
2022 1,800,000
2023 2,000,000
2024 2,200,000
2025 2,400,000

Who should enrol in Advanced Certificate in Customer Relationship Management for MBA?

Ideal Audience for Advanced Certificate in Customer Relationship Management for MBA Are you a business leader or entrepreneur looking to enhance your skills in managing customer relationships?
Key Characteristics: You should be a working professional with at least 2 years of experience in a customer-facing role, preferably in a management or leadership position.
Industry Focus: The course is designed for professionals working in various industries, including finance, retail, healthcare, and technology, with a focus on the UK's customer-centric business landscape.
Career Goals: Upon completion of the course, you can expect to enhance your skills in customer relationship management, leading to career advancement opportunities in roles such as Customer Relationship Manager, Business Development Manager, or even entrepreneurship.
UK-Specific Statistics: In the UK, customer relationship management is a critical aspect of business success, with 71% of companies citing customer satisfaction as a key performance indicator (Source: CMI). By acquiring this advanced certificate, you can stay ahead of the competition and drive business growth.