Advanced Certificate in Customer Relationship Management for Hospitality

Monday, 13 October 2025 22:36:05

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for the hospitality industry.

Developed for hospitality professionals, the Advanced Certificate in Customer Relationship Management for Hospitality equips learners with the skills to build strong relationships with customers.

By mastering CRM, hospitality staff can enhance customer satisfaction, increase loyalty, and drive business growth.

Some key areas covered in the course include:

Customer Segmentation, Relationship Building, and Personalized Service.

Through interactive modules and real-world case studies, learners will gain hands-on experience in implementing CRM strategies.

Whether you're looking to advance your career or start a new role, this course is perfect for anyone seeking to improve their customer service skills.

Take the first step towards becoming a customer relationship management expert in the hospitality industry. Explore the Advanced Certificate in Customer Relationship Management for Hospitality today!

Customer Relationship Management is the backbone of any successful hospitality business. Our Advanced Certificate in Customer Relationship Management for Hospitality equips you with the skills to deliver exceptional customer experiences, driving loyalty and retention. By mastering CRM principles, you'll gain a competitive edge in the industry, enhancing your career prospects as a hospitality professional. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. Key benefits include improved customer engagement, increased revenue, and enhanced reputation. Upon completion, you'll be equipped to implement effective CRM strategies, taking your hospitality career to new heights.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management (CRM) in Hospitality
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• Understanding Customer Needs and Preferences
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• Effective Communication and Interpersonal Skills
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• Relationship Building and Maintenance Strategies
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• CRM Software and Technology in Hospitality
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• Data Analysis and Reporting in CRM
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• Customer Retention and Loyalty Programs
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• Managing Customer Expectations and Feedback
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• Cultural Sensitivity and Diversity in Customer Service
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• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management for Hospitality

The Advanced Certificate in Customer Relationship Management for Hospitality is a specialized program designed to equip students with the skills and knowledge required to excel in the customer service industry, particularly in the hospitality sector.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and provide exceptional service to drive business growth and loyalty.
Upon completion of the program, students will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer relationship management systems.
The duration of the Advanced Certificate in Customer Relationship Management for Hospitality is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the hospitality industry, as it addresses the growing need for customer-centric businesses to deliver personalized experiences and build long-term relationships with their customers.
By completing this program, students will gain a competitive edge in the job market and be able to pursue careers in customer service management, marketing, or sales in the hospitality sector.
The skills and knowledge gained through this program are also transferable to other industries, making it an excellent choice for students looking to transition into a customer-facing role.
Overall, the Advanced Certificate in Customer Relationship Management for Hospitality is a valuable investment for anyone looking to launch or advance their career in customer service and relationship management.

Why this course?

Advanced Certificate in Customer Relationship Management for Hospitality is a highly sought-after qualification in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Office for National Statistics (ONS), the hospitality industry in the UK generated £139.8 billion in revenue in 2020, employing over 3.2 million people. This growth is expected to continue, with the sector projected to reach £186.8 billion by 2025.
Year Revenue (£ billion)
2020 139.8
2025 (projected) 186.8

Who should enrol in Advanced Certificate in Customer Relationship Management for Hospitality?

Ideal Audience for Advanced Certificate in Customer Relationship Management for Hospitality Are you a hospitality professional looking to enhance your skills in managing customer relationships?
Professionals in the hospitality industry With a focus on UK-specific statistics, this course is ideal for hotel managers, customer service representatives, and sales teams looking to improve their CRM skills.
Key characteristics: You should have at least 2 years of experience in the hospitality industry, a strong understanding of customer service principles, and a desire to develop your CRM skills.
Benefits: By completing this course, you will gain a deeper understanding of customer relationship management principles, improve your communication skills, and enhance your career prospects in the hospitality industry.
Who should not apply: If you are new to the hospitality industry or do not have a strong understanding of customer service principles, this course may not be the best fit for you.