Advanced Certificate in Customer Relationship Management

Thursday, 12 February 2026 10:52:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Our Advanced Certificate in Customer Relationship Management is designed for professionals who want to enhance their skills in managing customer relationships, sales, and marketing.

Some of the key areas covered in this course include: customer relationship management, sales strategy, marketing techniques, and data analysis.

Through this course, learners will gain a deeper understanding of how to use CRM software to manage customer interactions, analyze sales data, and develop effective marketing strategies.

By the end of the course, learners will be able to apply their knowledge to improve customer relationships, increase sales, and drive business growth.

Are you ready to take your career to the next level? Explore our Advanced Certificate in Customer Relationship Management today and discover how you can transform your business with effective CRM strategies.

Customer Relationship Management is a vital skill in today's business landscape, and our Advanced Certificate in Customer Relationship Management can help you master it. By learning how to analyze customer data, identify trends, and develop targeted strategies, you'll be able to build strong relationships with clients and drive business growth. This course covers key topics such as CRM software, sales forecasting, and customer service management. With this certification, you'll enjoy improved career prospects and increased earning potential. Unique features include interactive case studies, real-world examples, and access to industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals • Data Analysis for CRM • Customer Relationship Management Systems • Sales Force Automation • Marketing Automation • Customer Service and Support • Relationship Management Strategies • Data Mining and Business Intelligence • CRM Metrics and Performance Measurement • Change Management in CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management

The Advanced Certificate in Customer Relationship Management is a specialized program designed to equip learners with the skills and knowledge required to excel in CRM.
This program focuses on teaching learners how to build strong relationships with customers, manage customer data, and analyze customer behavior.
Upon completion of the program, learners will be able to apply CRM principles and tools to drive business growth and improve customer satisfaction.
The learning outcomes of this program include understanding CRM concepts, designing and implementing CRM strategies, and measuring CRM performance.
The duration of the program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The industry relevance of this program is high, as CRM is a critical component of many businesses, particularly those in the service sector.
Learners who complete this program can pursue careers in CRM, sales, marketing, and customer service, or advance their existing careers in these fields.
The skills and knowledge gained from this program are also transferable to other areas of business, such as data analysis and business intelligence.
Overall, the Advanced Certificate in Customer Relationship Management is a valuable investment for anyone looking to launch or advance a career in CRM.

Why this course?

Advanced Certificate in Customer Relationship Management holds significant importance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their growth and development.
Industry Trends Statistics
Growing demand for personalized customer experiences 70% of UK consumers expect a personalized experience when interacting with a brand (Source: Econsultancy)
Increasing use of technology in customer interactions 60% of UK businesses use CRM software to manage customer interactions (Source: Salesforce)

Who should enrol in Advanced Certificate in Customer Relationship Management?

Ideal Audience for Advanced Certificate in Customer Relationship Management Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals with 2+ years of experience in sales, marketing, or customer service In the UK, 1 in 5 businesses report that customer relationships are their biggest challenge, with 70% of customers expecting a personalized experience.
Individuals seeking to advance their careers in CRM The Advanced Certificate in Customer Relationship Management is designed for those who want to develop a deeper understanding of CRM principles and practices, with 80% of learners reporting an increase in their earning potential.
Business owners and managers looking to improve customer retention and acquisition By investing in the Advanced Certificate in Customer Relationship Management, businesses can expect to see a 25% increase in customer satisfaction and a 15% increase in sales.