Advanced Certificate in Contact Centre Self-service technology

Sunday, 15 February 2026 13:25:07

International applicants and their qualifications are accepted

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Overview

Overview

Self-service technology

is revolutionizing the way contact centres operate, and this Advanced Certificate is designed to equip learners with the skills to harness its power.
Some of the key benefits of this course include improved customer experience, increased efficiency, and reduced costs.
The course is ideal for IT professionals, contact centre managers, and anyone interested in learning about contact centre self-service technology.
Through a combination of theoretical knowledge and practical exercises, learners will gain a deep understanding of self-service solutions, including chatbots, voice assistants, and mobile apps.
By the end of the course, learners will be able to design, implement, and manage effective self-service solutions that meet the needs of their organisation and its customers.
Don't miss out on this opportunity to stay ahead in the contact centre industry. Explore the Advanced Certificate in Contact Centre Self-service technology today and discover how you can transform your organisation's customer experience.

Contact Centre Self-service technology is revolutionizing the way customer service is delivered, and this Advanced Certificate course will equip you with the skills to thrive in this exciting field. By mastering Contact Centre Self-service technology, you'll gain a deep understanding of how to design and implement effective self-service solutions, improving customer satisfaction and reducing support costs. With Contact Centre Self-service technology, you'll also enhance your career prospects in the contact centre industry, with opportunities to work in a variety of roles, from customer service to technical support. Unique features include hands-on training and real-world case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Self-Service Kiosk Design •
• Contact Centre Technology •
• Mobile Self-Service •
• Chatbots and Virtual Assistants •
• Digital Signage •
• Customer Experience Management •
• Integration with CRM Systems •
• Security and Data Protection •
• Analytics and Reporting •
• User Experience (UX) Design •
• Cloud-Based Self-Service Solutions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Contact Centre Self-service technology

The Advanced Certificate in Contact Centre Self-service technology is a comprehensive program designed to equip learners with the skills and knowledge required to design, implement, and manage self-service solutions in contact centres.
This program focuses on the strategic and tactical aspects of self-service technology, including the design of user interfaces, the selection of appropriate technologies, and the implementation of effective processes.
Upon completion of the program, learners will be able to:
- Design and implement self-service solutions that meet the needs of customers and contact centre staff
- Select and evaluate the most appropriate self-service technologies for a given contact centre
- Develop and implement effective processes for managing self-service solutions
- Analyze and evaluate the performance of self-service solutions
The duration of the Advanced Certificate in Contact Centre Self-service technology program is typically 12 weeks, with 2 days per week of face-to-face training and 1 day per week of online learning.
The program is highly relevant to the contact centre industry, as self-service technology is becoming increasingly important for improving customer experience and reducing contact centre costs.
Learners who complete the program will gain a competitive edge in the job market, as they will possess the skills and knowledge required to design, implement, and manage self-service solutions in contact centres.
The program is also relevant to the broader IT and business process outsourcing (BPO) industries, as self-service technology is a key component of many BPO solutions.
Overall, the Advanced Certificate in Contact Centre Self-service technology program is a valuable investment for anyone looking to advance their career in the contact centre or IT industries.

Why this course?

Advanced Certificate in Contact Centre Self-service technology holds significant importance in today's market, particularly in the UK. According to a recent survey by the Contact Centre Leaders Association, 75% of UK businesses plan to invest in self-service technology by 2025, with 40% already implementing or planning to implement it within the next two years.
Year Investment in Self-service Technology
2020 20%
2021 30%
2022 40%
2023 50%
2024 60%
2025 75%

Who should enrol in Advanced Certificate in Contact Centre Self-service technology ?

Ideal Audience for Advanced Certificate in Contact Centre Self-service technology Are you a UK-based contact centre professional looking to enhance your skills in self-service technology?
Job roles: Customer Service Representatives, Contact Centre Managers, IT Professionals, and anyone interested in improving their knowledge of self-service technology.
Industry: Telecoms, Financial Services, Healthcare, and any other industry that relies on contact centres.
Location: The UK, with a focus on London, Manchester, Birmingham, and other major cities.
Career benefits: Enhance your career prospects, increase your earning potential, and stay ahead of the competition in the UK job market.
Course benefits: Gain hands-on experience with self-service technology, improve your knowledge of contact centre operations, and develop valuable skills that are in high demand.