Advanced Certificate in Contact Centre Organizational Behaviour

Saturday, 14 February 2026 05:16:37

International applicants and their qualifications are accepted

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Overview

Overview

Organizational Behaviour

is a crucial aspect of the contact centre industry, and this Advanced Certificate aims to equip learners with the necessary skills to excel in this field.
Some of the key topics covered in this course include leadership, communication, and team management, all of which are essential for effective contact centre operations.
By understanding how to manage and motivate teams, learners will be able to improve customer satisfaction and reduce agent turnover.
This course is designed for experienced contact centre professionals looking to advance their careers or those new to the industry seeking to gain a deeper understanding of organizational behaviour.
Whether you're looking to take your career to the next level or simply want to stay up-to-date with the latest best practices, this Advanced Certificate in Contact Centre Organizational Behaviour is the perfect choice.
Explore further and discover how this course can help you achieve your career goals.

Contact Centre Organizational Behaviour is a comprehensive course that equips learners with the skills to understand and manage the complexities of contact centre operations. By studying Contact Centre Organizational Behaviour, participants will gain a deeper understanding of the human element in contact centres, including team dynamics, communication, and performance management. This course offers Contact Centre Organizational Behaviour professionals the opportunity to enhance their knowledge and skills, leading to improved customer experience and increased productivity. With Contact Centre Organizational Behaviour expertise, learners can expect career advancement opportunities and better job prospects in the industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Organizational Behaviour in Contact Centres • Leadership Styles in Contact Centres • Communication Skills in Contact Centres • Team Dynamics and Conflict Resolution • Customer Service Standards and Expectations • Change Management in Contact Centres • Performance Management in Contact Centres • Emotional Intelligence in Contact Centres • Motivation and Engagement Strategies • Quality Assurance and Feedback Mechanisms

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Contact Centre Organizational Behaviour

The Advanced Certificate in Contact Centre Organizational Behaviour is a specialized program designed to equip learners with the knowledge and skills required to manage and optimize the organizational behaviour within a contact centre environment.
This program focuses on developing the ability to analyze and improve the performance of contact centre teams, leading to increased efficiency, productivity, and customer satisfaction.
Upon completion of the program, learners will be able to apply their knowledge and skills to drive positive change within their organization, resulting in improved contact centre operations and enhanced customer experience.
The program covers a range of topics, including contact centre strategy, organizational design, leadership and management, communication and interpersonal skills, and performance management.
The duration of the program is typically 12-16 weeks, with learners expected to commit to a minimum of 20 hours of study per week.
The program is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge required to drive business success and improve customer experience in a fast-paced and competitive environment.
The Advanced Certificate in Contact Centre Organizational Behaviour is an ideal program for learners who are looking to advance their careers in the contact centre industry, or for those who are new to the field and want to gain a deeper understanding of the organizational behaviour within a contact centre environment.
The program is also suitable for learners who are looking to specialize in a particular area of contact centre management, such as team management, quality management, or customer service management.
Overall, the Advanced Certificate in Contact Centre Organizational Behaviour is a valuable program that provides learners with the skills and knowledge required to succeed in the contact centre industry and drive positive change within their organization.

Why this course?

Advanced Certificate in Contact Centre Organizational Behaviour holds significant importance in today's market, particularly in the UK. According to a survey by the Centre for Contact Centre Research, the UK contact centre industry employs over 1.3 million people, generating £24.5 billion in revenue (Source: CCR, 2022). This highlights the need for professionals with expertise in organizational behaviour to manage and optimize contact centre operations.
Statistic Value
Number of contact centre employees in the UK 1,300,000
UK contact centre industry revenue £24.5 billion

Who should enrol in Advanced Certificate in Contact Centre Organizational Behaviour?

Ideal Audience for Advanced Certificate in Contact Centre Organizational Behaviour Are you a contact centre professional looking to enhance your skills and knowledge in organisational behaviour? Do you want to improve customer experience and team performance in a fast-paced industry?
Key Characteristics: You should be a UK-based contact centre manager, supervisor, or team leader with at least 2 years of experience in the industry. You should have a strong understanding of contact centre operations, customer service, and team management. You should be committed to continuous learning and professional development.
Relevant Statistics: According to a recent survey by the UK's Contact Centre Association, 75% of contact centre professionals believe that organisational behaviour is a key factor in delivering excellent customer service. By taking this advanced certificate course, you can gain the skills and knowledge needed to improve your team's performance and customer satisfaction ratings.
Learning Outcomes: Upon completing this course, you will be able to analyse organisational behaviour in contact centres, develop effective team management strategies, and improve customer experience. You will also gain knowledge of best practices in contact centre operations, including workforce management, quality monitoring, and performance measurement.