Advanced Certificate in Contact Centre Call Monitoring Systems

Monday, 15 September 2025 19:24:58

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Call Monitoring Systems

Are you looking to enhance your contact centre operations and improve customer experience?

Our Advanced Certificate in Contact Centre Call Monitoring Systems is designed for professionals who want to master the art of monitoring and analyzing customer interactions.

With this course, you'll learn how to set up and implement effective call monitoring systems, analyze call data, and make data-driven decisions to drive business growth.

Some key topics covered include call recording, quality monitoring, and performance metrics.

By the end of this course, you'll be able to:

Assess customer satisfaction and identify areas for improvement

Develop strategies to increase agent productivity and efficiency

Make informed decisions based on data analysis

Take your career to the next level in the contact centre industry.

Explore our Advanced Certificate in Contact Centre Call Monitoring Systems today and start improving your contact centre operations tomorrow.

Contact Centre Call Monitoring Systems is a comprehensive course that equips learners with the skills to effectively monitor and analyze call centre operations. By mastering Contact Centre Call Monitoring Systems, individuals can improve customer service quality, reduce agent errors, and increase productivity. The course covers key features such as real-time monitoring, call recording, and quality assurance tools. With this advanced certificate, learners can enhance their career prospects in the contact centre industry, particularly in roles such as call centre manager or quality assurance specialist. Upon completion, learners will gain a deeper understanding of contact centre call monitoring systems and be able to implement best practices in their organisations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Call Recording and Quality Monitoring •
Call Centre Performance Metrics and Analysis •
Contact Centre Workforce Management Systems •
Customer Experience Measurement and Feedback •
Data Analytics for Call Centre Operations •
E-Learning and Training for Call Centre Agents •
First Call Resolution (FCR) and Resolution Rates •
Human Resource Management in Call Centres •
Performance Management and Coaching Techniques •
Quality Monitoring Software and Tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Contact Centre Call Monitoring Systems

The Advanced Certificate in Contact Centre Call Monitoring Systems is a specialized program designed to equip learners with the skills and knowledge required to effectively monitor and analyze contact centre calls.
This program focuses on the technical aspects of call monitoring systems, including software applications, hardware equipment, and data analysis tools.
Upon completion of the program, learners will be able to demonstrate their understanding of call monitoring systems and their ability to apply this knowledge in a real-world setting.
The learning outcomes of this program include the ability to configure and maintain call monitoring systems, analyze call data, and identify areas for improvement in contact centre operations.
The duration of the program is typically several months, depending on the institution offering the course and the learner's prior experience.
The Advanced Certificate in Contact Centre Call Monitoring Systems is highly relevant to the contact centre industry, as it addresses the need for effective call monitoring and analysis in order to improve customer service and increase efficiency.
Learners who complete this program can expect to find employment opportunities in contact centres, call centres, and other customer service-related fields.
The skills and knowledge gained through this program are also transferable to other areas of the business, such as quality management and customer experience.
Overall, the Advanced Certificate in Contact Centre Call Monitoring Systems is a valuable credential for anyone looking to advance their career in the contact centre industry.

Why this course?

Advanced Certificate in Contact Centre Call Monitoring Systems holds significant importance in today's market, particularly in the UK. The UK's contact centre industry is expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay competitive, organisations need to invest in effective call monitoring systems.
UK Contact Centre Industry Size Growth Rate
£14.8 billion 4.5%

Who should enrol in Advanced Certificate in Contact Centre Call Monitoring Systems?

Ideal Audience for Advanced Certificate in Contact Centre Call Monitoring Systems Are you a UK-based contact centre professional looking to enhance your skills and stay ahead of the competition?
Key Characteristics: - Typically work in a UK-based contact centre, handling customer inquiries and complaints
Job Roles: - Customer Service Representatives
Career Benefits: - Enhanced skills in call monitoring and quality assurance
Industry Insights: - Stay up-to-date with the latest trends and technologies in contact centre management
Career Progression: - Opportunities for career advancement in senior roles, such as Team Leaders or Centre Managers