Advanced Certificate in Advanced Sales & Customer Service Techniques

Friday, 22 August 2025 06:14:45

International applicants and their qualifications are accepted

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Overview

Overview

Advanced Certificate in Advanced Sales & Customer Service Techniques


This course is designed for sales professionals and customer service experts who want to enhance their skills in handling complex customer relationships and closing deals.


By mastering advanced sales and customer service techniques, learners will be able to build trust with customers, identify their needs, and provide tailored solutions to drive sales growth and customer satisfaction.


Some key takeaways from this course include:

Effective communication strategies for building rapport with customers


Advanced negotiation techniques for closing deals


Customer service skills for resolving complaints and issues


By the end of this course, learners will have the skills and confidence to take their sales and customer service careers to the next level.


So why wait? Explore the Advanced Certificate in Advanced Sales & Customer Service Techniques today and start achieving your career goals!

Advanced Certificate in Advanced Sales & Customer Service Techniques is designed to equip you with the skills to excel in high-pressure sales environments. This comprehensive course focuses on developing advanced sales strategies, building strong customer relationships, and delivering exceptional customer service. You'll learn how to advanced sales techniques, handle objections, and close deals. Key benefits include improved communication skills, increased confidence, and enhanced career prospects in sales and customer-facing roles. Upon completion, you'll be equipped to advanced sales and customer service skills, leading to better job opportunities and higher earning potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Building Effective Relationships
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• Active Listening Skills
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• Handling Objections and Negotiation
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• Understanding Customer Needs and Preferences
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• Effective Communication Techniques
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• Managing Conflict and Difficult Customers
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• Closing Deals and Upselling/Cross-Selling
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• Measuring Sales Performance and Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Advanced Sales & Customer Service Techniques

The Advanced Certificate in Advanced Sales & Customer Service Techniques is a comprehensive program designed to equip learners with the skills and knowledge required to excel in sales and customer service roles.
This program focuses on developing advanced sales and customer service techniques, including negotiation, persuasion, and conflict resolution.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer needs, preferences, and behaviors, enabling them to provide exceptional customer experiences.
The learning outcomes of this program include the ability to analyze customer data, identify sales opportunities, and develop effective sales strategies.
Additionally, learners will learn how to handle customer complaints, resolve conflicts, and build strong relationships with customers.
The duration of this program is typically 6-12 months, depending on the learner's prior experience and the pace of study.
The Advanced Certificate in Advanced Sales & Customer Service Techniques is highly relevant to the sales and customer service industries, as it provides learners with the skills and knowledge required to succeed in these roles.
This program is particularly useful for sales professionals, customer service representatives, and business development managers who want to enhance their skills and advance their careers.
By completing this program, learners can expect to see significant improvements in their sales and customer service performance, including increased revenue, customer satisfaction, and employee engagement.
Overall, the Advanced Certificate in Advanced Sales & Customer Service Techniques is a valuable investment for anyone looking to develop their sales and customer service skills and advance their career in these fields.

Why this course?

Advanced Certificate in Advanced Sales & Customer Service Techniques holds immense significance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of UK businesses believe that effective customer service is crucial for their success. Moreover, a study by the Centre for Retail Research found that 60% of UK consumers are more likely to return to a business that provides excellent customer service.
Statistics Percentage
UK businesses that believe effective customer service is crucial for their success 75%
UK consumers who are more likely to return to a business that provides excellent customer service 60%

Who should enrol in Advanced Certificate in Advanced Sales & Customer Service Techniques ?

Ideal Audience for Advanced Certificate in Advanced Sales & Customer Service Techniques Sales professionals, customer service representatives, and business development managers in the UK are the primary target audience for this course.
Key Characteristics: Prospective learners should possess a basic understanding of sales and customer service principles, with at least 2 years of experience in a related field. They should also be able to commit to regular study sessions and have access to a computer with internet connectivity.
Career Benefits: Upon completion of the course, learners can expect to see improvements in their sales and customer service skills, leading to increased job satisfaction, better career prospects, and higher earning potential. According to a recent survey by the Chartered Institute of Marketing, UK businesses that invest in employee training and development see an average increase of 15% in sales revenue.
Learning Outcomes: By the end of the course, learners will be able to demonstrate advanced sales and customer service techniques, including negotiation, conflict resolution, and relationship building. They will also gain a deeper understanding of customer needs and preferences, enabling them to provide personalized solutions and improve customer satisfaction ratings.