Professional Undergraduate Programme in Customer Service for the Automotive Industry

Monday, 15 September 2025 01:16:46

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is the backbone of the automotive industry, where a well-trained workforce can make all the difference between a satisfied customer and a dissatisfied one. The Professional Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip learners with the skills and knowledge required to excel in this field.

Developing strong communication and interpersonal skills, learners will learn how to handle customer complaints, resolve issues efficiently, and provide exceptional service. They will also gain an understanding of the automotive industry, including its products, services, and market trends.

Some of the key areas covered in the programme include: customer service strategies, sales and marketing principles, and industry-specific regulations. By the end of the programme, learners will be equipped to work effectively in a customer-facing role, providing a positive experience for customers and driving business success.

Whether you're looking to start a career in customer service or advance your existing one, this programme is an excellent choice. So why wait? Explore the Professional Undergraduate Programme in Customer Service for the Automotive Industry today and discover a world of opportunities.

Customer Service is at the heart of the automotive industry, and our Professional Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip you with the skills to excel in this field. By studying customer service, you'll gain a deep understanding of the automotive sector and develop essential skills in communication, problem-solving, and relationship-building. You'll also explore industry-specific topics such as vehicle maintenance, repair, and sales. With customer service expertise, you'll enjoy career prospects in dealerships, service centers, and manufacturer's organizations. Our unique features include industry partnerships, guest lectures, and a focus on employability.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service in the Automotive Industry
• Communication Skills for Effective Customer Interaction
• Product Knowledge and Technical Support
• Conflict Resolution and Negotiation Techniques
• Time Management and Prioritization in a Fast-Paced Environment
• Customer Relationship Management (CRM) Systems
• Quality Assurance and Quality Control in Customer Service
• Cultural Sensitivity and Diversity in Customer Service
• Emotional Intelligence and Empathy in Customer Interactions
• Data Analysis and Performance Metrics in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Undergraduate Programme in Customer Service for the Automotive Industry

The Professional Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip students with the necessary skills and knowledge to succeed in the dynamic and competitive automotive sector.
This programme focuses on teaching students the importance of customer service in the automotive industry, including the need for effective communication, problem-solving, and conflict resolution skills.
Upon completion of the programme, students will have achieved the following learning outcomes:
- Develop a deep understanding of the automotive industry and its customer service requirements
- Acquire the skills and knowledge necessary to provide exceptional customer service in a fast-paced automotive environment
- Learn how to effectively communicate with customers, colleagues, and other stakeholders
- Understand the importance of teamwork and collaboration in delivering excellent customer service
- Develop the ability to analyze customer feedback and use it to improve service delivery
- Gain experience in handling customer complaints and resolving issues in a professional manner
- Learn about the latest trends and technologies in customer service and their application in the automotive industry
- Develop the skills necessary to work in a variety of roles within the automotive industry, including sales, service, and management
- Understand the importance of continuous learning and professional development in the ever-changing automotive industry
The duration of the programme is typically three years, with students completing a range of modules that cover the key aspects of customer service in the automotive industry.
Throughout the programme, students will have the opportunity to gain practical experience through internships, work placements, and industry events.
The programme is highly relevant to the automotive industry, with many employers actively seeking graduates who possess the skills and knowledge required to deliver exceptional customer service.
By studying this programme, students will be well-equipped to succeed in a variety of roles within the automotive industry, including customer service representative, sales consultant, and service advisor.
Graduates of the programme will also have the opportunity to pursue further study or career advancement opportunities, both within the automotive industry and in related fields.

Why this course?

Professional Undergraduate Programme in Customer Service for the Automotive Industry The automotive industry is experiencing significant changes, driven by technological advancements, shifting consumer preferences, and increasing competition. To remain competitive, automotive companies need to focus on delivering exceptional customer experiences. A Professional Undergraduate Programme in Customer Service is essential for equipping learners with the necessary skills and knowledge to excel in this field. According to a report by the Chartered Institute of Marketing, 71% of UK consumers are more likely to recommend a brand that provides excellent customer service (Source: CIM, 2020). This highlights the importance of customer service in the automotive industry.
Statistic Percentage
UK consumers who recommend a brand with excellent customer service 71%
UK consumers who have switched to a competitor due to poor customer service 63%

Who should enrol in Professional Undergraduate Programme in Customer Service for the Automotive Industry?

Ideal Audience The Professional Undergraduate Programme in Customer Service for the Automotive Industry is designed for ambitious individuals who want to kick-start their careers in the UK's thriving automotive sector.
Age and Background Typically, our students are recent school leavers or those looking to transition from a related field, aged 18-25, with a strong interest in customer service and a willingness to learn.
Career Goals Our programme is designed to equip students with the skills and knowledge required to succeed in roles such as customer service advisor, sales consultant, or account manager, with median salaries in the UK reaching £25,000-£30,000 per annum.
Industry Knowledge A strong understanding of the automotive industry, including its trends, challenges, and best practices, is essential for success in this programme. Students will gain insights into the sector's key players, technologies, and innovations.
Learning Style Our programme caters to students who prefer a hands-on, interactive approach to learning, with a mix of lectures, workshops, and project-based assessments that simulate real-world customer service scenarios.

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