Professional Certificate in Telephone Etiquette

Wednesday, 18 February 2026 09:30:59

International applicants and their qualifications are accepted

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Overview

Overview

Telephone Etiquette

is a vital skill for professionals in customer-facing roles, enabling them to build trust and rapport with clients.

Developed for those seeking to enhance their communication skills, this Professional Certificate in Telephone Etiquette focuses on teaching effective phone manners, conflict resolution, and customer service techniques.

By mastering these essential skills, learners will be able to handle challenging customer calls with confidence and professionalism, leading to improved job satisfaction and increased customer loyalty.

Some key areas covered in the course include:

Phone etiquette, active listening, and positive communication strategies.

Take the first step towards becoming a skilled telephone professional and explore this comprehensive course today!

Telephone Etiquette is a vital skill for professionals seeking to excel in their careers. This Professional Certificate course teaches you how to communicate effectively over the phone, building trust and rapport with clients, colleagues, and customers. By mastering telephone etiquette, you'll improve your customer service skills, increase productivity, and enhance your professional reputation. You'll learn how to handle difficult calls, navigate office politics, and develop a positive phone presence. With this course, you'll gain a competitive edge in the job market and unlock new career opportunities in sales, customer service, and management.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Greeting and Introduction •
Answering and Transferring Calls •
Taking Messages and Messages Handling •
Telephone Etiquette in Customer Service •
Conflict Resolution and De-escalation •
Active Listening and Empathy •
Telephone Etiquette in Business Settings •
Handling Complaints and Feedback •
Telephone Etiquette in Multicultural Environments •
Technology and Telephone Etiquette

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Telephone Etiquette

The Professional Certificate in Telephone Etiquette is a comprehensive program designed to equip individuals with the necessary skills to excel in customer service and communication roles.
This program focuses on teaching participants how to handle phone calls in a professional and courteous manner, ensuring that customers receive excellent service and support.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as phone etiquette, communication techniques, and conflict resolution.
The duration of the program varies depending on the institution offering it, but most programs take several weeks to complete.
The Professional Certificate in Telephone Etiquette is highly relevant to industries such as customer service, sales, and marketing, where effective communication is crucial for building strong relationships with clients and customers.
By acquiring the skills and knowledge required for telephone etiquette, individuals can enhance their career prospects and contribute to the success of their organizations.
The program is also beneficial for those looking to transition into customer-facing roles or improve their existing communication skills.
Overall, the Professional Certificate in Telephone Etiquette is an excellent choice for anyone seeking to develop their communication skills and advance their careers in the customer service industry.
The program's focus on practical skills and real-world applications ensures that learners are well-prepared to apply their knowledge in a variety of settings.
As a result, the Professional Certificate in Telephone Etiquette is a valuable investment for individuals looking to improve their communication skills and achieve success in their careers.

Why this course?

Telephone Etiquette is a vital skill in today's market, particularly in the UK where customer service is a top priority. According to a survey by the Chartered Institute of Marketing, 75% of customers have reported a negative experience with a company's customer service, resulting in a loss of business. A professional certificate in telephone etiquette can help individuals develop the necessary skills to provide excellent customer service, leading to increased job satisfaction and reduced turnover rates.
Statistic Value
Number of customers affected by poor customer service 75%
Average cost of replacing a customer due to poor customer service £1,300

Who should enrol in Professional Certificate in Telephone Etiquette?

Ideal Audience for Professional Certificate in Telephone Etiquette Professionals in customer-facing roles, such as call centre agents, sales representatives, and customer service managers, who handle a high volume of phone calls on a daily basis.
Key Characteristics: Typically work in a fast-paced environment, dealing with a large number of customers, and are responsible for providing excellent customer service over the phone.
Industry Statistics: In the UK, the customer service industry is projected to grow by 4.5% annually, with call centre agents being the most in-demand profession, accounting for over 20% of all customer service roles.
Benefits: By acquiring the skills and knowledge outlined in the Professional Certificate in Telephone Etiquette, learners can improve their communication skills, increase customer satisfaction, and advance their careers in the customer service industry.

Insights

Read important articles written by our experts

◎ Professional Certificate in Telephone Etiquette: Building a Strong Customer Service Foundation

◎ Professional Certificate in Telephone Etiquette: Excelling in Business Phone Etiquette

◎ Professional Certificate in Telephone Etiquette: Improving Call Handling Techniques

◎ Professional Certificate in Telephone Etiquette: Mastering Communication Skills

◎ Professional Certificate in Telephone Etiquette: Enhancing Professionalism in Phone Conversations