Professional Certificate in Managing Difficult Conversations

Saturday, 14 February 2026 12:59:50

International applicants and their qualifications are accepted

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Overview

Overview

Managing Difficult Conversations


This Professional Certificate is designed for managers and leaders who want to master the art of navigating tough conversations in the workplace.


Learn how to communicate effectively and resolve conflicts in a constructive manner, resulting in improved relationships and increased productivity.


Through a combination of video lessons, interactive exercises, and real-world case studies, you'll gain the skills and confidence to handle difficult conversations with ease.


Develop your ability to listen actively, stay calm under pressure, and find solutions that benefit everyone involved.


Take the first step towards becoming a more effective and empathetic leader. Explore this Professional Certificate and discover a new way to manage difficult conversations.

Managing difficult conversations is a crucial skill for professionals to master. This Professional Certificate course equips you with the tools and techniques to navigate challenging discussions with confidence. By learning how to manage difficult conversations, you'll improve your relationships, increase productivity, and enhance your overall career prospects. You'll gain a deeper understanding of active listening, conflict resolution, and effective communication strategies. With this course, you'll be able to manage difficult conversations in the workplace, leading to better outcomes and a more positive work environment. Upon completion, you'll receive a recognized certificate and be equipped to tackle even the toughest conversations with ease.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Active Listening
• Understanding the Purpose of the Conversation
• Setting the Right Tone and Environment
• Using Open-Ended Questions to Gather Information
• Managing Emotions and Nonverbal Cues
• Focusing on the Issue, Not the Person
• Using "I" Statements to Express Feelings
• Avoiding Blame and Defensiveness
• Finding Common Ground and Building Rapport
• Creating a Plan for Next Steps and Follow-Up

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Managing Difficult Conversations

The Professional Certificate in Managing Difficult Conversations is a valuable course that equips learners with the skills to navigate challenging discussions with confidence and effectiveness.
This program is designed to help professionals develop the necessary tools to manage difficult conversations in the workplace, leading to improved communication, increased productivity, and enhanced employee relationships.
Upon completion of the course, learners can expect to gain a range of skills, including active listening, assertive communication, and conflict resolution techniques, all of which are essential for managing difficult conversations.
The duration of the course is typically 4-6 weeks, with learners completing a series of modules and assignments that are designed to test their knowledge and understanding of the subject matter.
The Professional Certificate in Managing Difficult Conversations is highly relevant to a wide range of industries, including business, healthcare, education, and government, where effective communication and conflict resolution are critical for success.
By completing this course, learners can demonstrate their ability to manage difficult conversations in a professional and effective manner, which can lead to career advancement opportunities and improved job satisfaction.
The course is delivered online, making it accessible to learners from all over the world, and is taught by experienced instructors who have expertise in the field of conflict resolution and communication.
Throughout the course, learners will have the opportunity to engage with a range of case studies and scenarios, which will help them to develop their skills and apply them in real-world situations.
The Professional Certificate in Managing Difficult Conversations is a highly respected qualification that is recognized by employers and industry leaders, making it an excellent choice for anyone looking to enhance their career prospects or advance their professional development.
By investing in this course, learners can gain the skills and knowledge they need to manage difficult conversations with confidence and effectiveness, leading to improved outcomes and increased success in their careers.

Why this course?

Managing Difficult Conversations is a crucial skill in today's market, with 75% of employees experiencing conflict at work, according to a survey by the Chartered Institute of Personnel and Development (CIPD). This figure highlights the need for effective communication and conflict resolution skills, which can be achieved through a Professional Certificate in Managing Difficult Conversations.
Statistic Value
Employees experiencing conflict at work 75%
Organisations investing in conflict resolution training 64%
Benefits of effective conflict resolution Improved employee engagement, increased productivity, and enhanced reputation

Who should enrol in Professional Certificate in Managing Difficult Conversations?

Ideal Audience for Professional Certificate in Managing Difficult Conversations This course is designed for UK-based professionals who frequently encounter challenging conversations in their roles, such as HR managers, line managers, and team leaders.
Job Titles HR Generalist, Line Manager, Team Leader, Performance Manager, and those in customer-facing roles.
Industry Public sector, private sector, and not-for-profit organisations, including those in the finance, healthcare, and education sectors.
Experience Level Those with at least 2 years of experience in a management or leadership role, or those looking to develop their skills in managing difficult conversations.
Learning Objectives To equip learners with the skills and knowledge to manage difficult conversations effectively, improve relationships, and reduce conflict in the workplace.