Professional Certificate in Managing Customer Relationships in Retail

Wednesday, 18 February 2026 15:43:26

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of successful retail operations.

Effective CRM enables businesses to build strong, lasting relationships with their customers, leading to increased loyalty and repeat business.

Our Professional Certificate in Managing Customer Relationships in Retail is designed for retail professionals who want to develop the skills and knowledge needed to deliver exceptional customer experiences.

Through a combination of online learning and practical application, learners will gain a deep understanding of CRM principles, including customer segmentation, relationship building, and issue resolution.

By the end of the program, learners will be equipped with the skills and confidence to implement effective CRM strategies and drive business growth.

Don't miss out on this opportunity to take your retail career to the next level. Explore our Professional Certificate in Managing Customer Relationships in Retail today and start building stronger, more lasting relationships with your customers.

Customer Relationship Management is a vital skill in the retail industry, and our Professional Certificate in Managing Customer Relationships in Retail can help you master it. By learning how to build strong relationships with customers, you'll improve sales, increase customer loyalty, and drive business growth. This course covers key topics such as customer service, communication, and relationship building, with a focus on retail-specific scenarios. You'll gain practical skills and knowledge to enhance your career prospects in retail management, sales, or customer service. With this certificate, you'll be able to manage customer relationships effectively and drive business success.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication Skills
• Building Trust and Credibility
• Managing Conflict and Complaints
• Personal Selling and Relationship Building
• Understanding Customer Needs and Preferences
• Sales and Service Standards
• Product Knowledge and Demonstrations
• Customer Retention and Loyalty Strategies
• Data Analysis and Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Managing Customer Relationships in Retail

The Professional Certificate in Managing Customer Relationships in Retail is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in retail environments.
This program focuses on teaching learners how to build strong relationships with customers, understand their needs, and provide personalized service to drive sales and customer loyalty.
Upon completion of the program, learners can expect to gain the following learning outcomes:
- Develop a customer-centric approach to retail management
- Understand the importance of effective communication in building strong customer relationships
- Learn how to analyze customer data and behavior to inform sales and marketing strategies
- Develop skills in conflict resolution and customer complaint handling
- Understand the role of technology in enhancing customer relationships in retail
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments to demonstrate their knowledge and skills.
The program is highly relevant to the retail industry, as it addresses the growing need for businesses to prioritize customer experience and build strong relationships with their customers.
By completing this program, learners can enhance their career prospects in retail management and gain a competitive edge in the job market.
The program is also beneficial for existing retail professionals who want to upskill and reskill in areas such as customer relationship management and retail strategy.
Overall, the Professional Certificate in Managing Customer Relationships in Retail is an excellent choice for anyone looking to launch or advance a career in retail management.

Why this course?

Professional Certificate in Managing Customer Relationships in Retail is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the British Retail Consortium, 75% of UK consumers are more likely to shop at a store that offers excellent customer service (Source: British Retail Consortium, 2020).
Statistic Value
Number of customers who switch brands due to poor customer service 62%
Percentage of customers who are more likely to shop at a store with excellent customer service 75%

Who should enrol in Professional Certificate in Managing Customer Relationships in Retail?

Ideal Audience for Professional Certificate in Managing Customer Relationships in Retail Retail professionals seeking to enhance their skills in customer relationship management, particularly those working in the UK retail industry, where customer satisfaction is a key performance indicator. According to a survey by the British Retail Consortium, 75% of UK consumers are more likely to shop at a store that offers excellent customer service.
Key Characteristics: Retail professionals with at least 2 years of experience, working in roles such as sales, customer service, or store management, who want to develop their skills in managing customer relationships, improving customer satisfaction, and increasing sales. In the UK, this could include roles such as sales assistants, customer service representatives, or store managers.
Career Benefits: Upon completion of the Professional Certificate in Managing Customer Relationships in Retail, learners can expect to gain a competitive edge in the job market, with opportunities to advance to senior roles or start their own businesses. In the UK, this could lead to promotions to team leaders, department managers, or even store owners.