Professional Certificate in Implementing CRM in E-commerce

Thursday, 18 September 2025 05:33:51

International applicants and their qualifications are accepted

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Overview

Overview

CRM in E-commerce

Implementing a Customer Relationship Management (CRM) system in e-commerce is crucial for businesses to manage customer interactions, sales, and marketing efforts efficiently.

Designed for professionals looking to enhance their skills in e-commerce and CRM, this Professional Certificate program provides hands-on training and expert knowledge.

Learn how to leverage CRM tools to streamline sales processes, improve customer engagement, and drive business growth.

Gain practical skills in setting up and implementing a CRM system, analyzing customer data, and creating personalized marketing campaigns.

Develop a deeper understanding of CRM best practices and stay up-to-date with industry trends.

Take the first step towards transforming your e-commerce business with a CRM system.

CRM is the backbone of any successful e-commerce business, and our Professional Certificate in Implementing CRM in E-commerce will teach you how to harness its full potential. By the end of this course, you'll gain hands-on experience in setting up and utilizing a CRM system to streamline customer interactions, improve sales, and enhance overall business performance. With CRM skills, you'll enjoy career prospects in various industries, including retail, finance, and marketing. Our course features personalized learning paths, expert instructors, and real-world case studies to ensure you stay up-to-date with the latest CRM trends and technologies.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management (CRM) System Implementation
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• E-commerce Platform Integration with CRM
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• Data Analysis and Reporting in CRM
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• Sales Force Automation using CRM
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• Customer Segmentation and Profiling
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• Social Media Integration with CRM
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• Mobile Optimization for CRM
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• Data Security and Compliance in CRM
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• Measuring ROI of CRM Implementation
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• Advanced CRM Features for E-commerce

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Implementing CRM in E-commerce

The Professional Certificate in Implementing CRM in E-commerce is a comprehensive program designed to equip learners with the necessary skills and knowledge to effectively implement customer relationship management (CRM) systems in e-commerce businesses. This program is designed to be completed in approximately 12 weeks, with learners working at their own pace to achieve the learning outcomes. The duration of the program allows learners to balance their studies with their existing work commitments, making it an ideal option for professionals looking to upskill or reskill in the field of e-commerce. Upon completion of the program, learners will have gained the skills and knowledge required to implement a CRM system in an e-commerce business, including data analysis, customer segmentation, and sales forecasting. The program also covers industry-relevant topics such as social media marketing, email marketing, and data visualization, making it an ideal option for learners looking to enhance their career prospects in the e-commerce sector. The Professional Certificate in Implementing CRM in E-commerce is highly relevant to the current job market, with many e-commerce businesses recognizing the importance of CRM systems in driving sales and customer engagement. By completing this program, learners will be able to demonstrate their expertise in implementing CRM systems in e-commerce, making them more attractive to potential employers. The program is designed to be delivered online, with learners accessing course materials and interacting with instructors and peers through a dedicated learning platform. This flexible delivery model allows learners to study at their own pace, making it an ideal option for professionals with busy schedules. Overall, the Professional Certificate in Implementing CRM in E-commerce is a valuable program that provides learners with the skills and knowledge required to succeed in the e-commerce sector. With its flexible delivery model and industry-relevant content, it is an ideal option for professionals looking to upskill or reskill in the field of e-commerce.

Why this course?

Professional Certificate in Implementing CRM in E-commerce holds significant importance in today's market, particularly in the UK. According to a survey by the Centre for Retail Research, the UK e-commerce market is expected to reach £92.1 billion by 2023, with a growth rate of 13.4% per annum. This trend is driven by the increasing adoption of CRM (Customer Relationship Management) systems in e-commerce businesses. | Year | E-commerce Sales (£m) | | --- | --- | | 2018 | 34.9 | | 2019 | 40.3 | | 2020 | 46.8 | | 2021 | 54.4 | | 2022 | 62.2 | | 2023 (proj.) | 92.1 |

Who should enrol in Professional Certificate in Implementing CRM in E-commerce?

Ideal Audience for Professional Certificate in Implementing CRM in E-commerce Are you a UK-based e-commerce business owner or manager looking to boost sales and customer engagement?
Key Characteristics: You have a small to medium-sized e-commerce business with 10-500 employees, operating in the UK.
Industry Insights: According to a report by Statista, the UK e-commerce market is projected to reach £92.1 billion by 2025, growing at a CAGR of 10.4%.
Job Roles: E-commerce managers, sales teams, marketing professionals, and customer service representatives can benefit from this certification.
Learning Objectives: Gain knowledge on CRM implementation, customer relationship management, and sales strategy to enhance customer engagement and drive business growth.