Professional Certificate in Handling Customer Complaints

Thursday, 18 September 2025 04:18:41

International applicants and their qualifications are accepted

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Overview

Overview

Customer Complaint Handling

is a vital skill for any professional, enabling them to resolve issues efficiently and maintain customer satisfaction. This course is designed for customer service representatives and business professionals who want to improve their conflict resolution skills.

By learning how to handle customer complaints effectively, you will gain the confidence to tackle difficult situations and turn negative experiences into positive outcomes.

Through interactive modules and real-life case studies, you will learn how to:

listen actively, empathize with customers, and resolve issues promptly and fairly.

Develop your skills in:

communication, problem-solving, and time management

Take the first step towards becoming a customer complaints expert and start your journey today!

Handling Customer Complaints is a vital skill for any professional looking to excel in their career. This Professional Certificate course teaches you how to effectively manage and resolve customer complaints, leading to increased customer satisfaction and loyalty. By learning from industry experts, you'll gain hands-on experience in handling customer complaints and develop essential skills in active listening, empathy, and problem-solving. With this course, you'll enjoy career prospects in customer service, sales, and management, and be able to handle customer complaints with confidence. Unique features include interactive simulations and real-life case studies.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Active Listening Techniques
• Empathy and Conflict Resolution
• Problem-Solving Strategies
• Time Management and Prioritization
• De-Escalation Methods
• Customer Service Standards
• Empathetic Language and Tone
• Resolving Complex Complaints
• Follow-Up and Follow-Through

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Handling Customer Complaints

The Professional Certificate in Handling Customer Complaints is a valuable course that equips learners with the necessary skills to effectively manage and resolve customer complaints in a professional manner.
This course is designed to provide learners with a comprehensive understanding of the principles and practices of customer complaint handling, including communication, conflict resolution, and problem-solving.
Upon completion of the course, learners can expect to achieve the following learning outcomes:
- Develop effective communication skills to listen actively and respond empathetically to customer complaints
- Analyze and resolve customer complaints in a fair and timely manner
- Implement a customer complaint handling system that meets organizational standards
- Foster a positive customer experience through proactive issue resolution and follow-up
The duration of the Professional Certificate in Handling Customer Complaints is typically 4-6 weeks, with flexible learning options available to accommodate different schedules and learning styles.
The course is highly relevant to various industries, including retail, hospitality, healthcare, and finance, where customer complaint handling is a critical aspect of business operations.
By completing this course, learners can enhance their career prospects and contribute to delivering exceptional customer service in their respective organizations.
The Professional Certificate in Handling Customer Complaints is a highly regarded qualification that is recognized by employers and industry associations worldwide.
Learners can expect to gain a competitive edge in the job market and advance their careers in customer-facing roles.
The course is delivered through a combination of online lectures, discussions, and assessments, providing learners with a supportive and interactive learning environment.
Upon completion, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their expertise in handling customer complaints.

Why this course?

Handling Customer Complaints is a vital skill in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Office for National Statistics (ONS), 75% of customers have complained about a product or service in the past year, with 60% of these complaints being resolved through social media or email (Google Charts 3D Column Chart, 2022).
Reasons for Complaints Percentage
Poor Customer Service 45%
Product or Service Issues 30%
Unmet Expectations 25%

Who should enrol in Professional Certificate in Handling Customer Complaints?

Ideal Audience for Professional Certificate in Handling Customer Complaints
Customer service representatives in the UK handle approximately 10 million customer complaints annually, with 70% of these complaints being related to service issues (Source: Citizens Advice).
Those working in call centers, retail, and hospitality industries are particularly suited for this course, as they often encounter customer complaints on a daily basis. In fact, a survey by the Chartered Institute of Personnel and Development found that 75% of employees in these sectors experience customer complaints at least once a week.
Individuals seeking to advance their careers in customer-facing roles or those looking to transition into a customer service management position will also benefit from this certification. With the rise of online shopping, customer expectations have increased, and being able to handle complaints effectively is crucial for businesses to maintain a positive reputation.
By acquiring the skills and knowledge outlined in the Professional Certificate in Handling Customer Complaints, learners can improve their ability to resolve customer complaints efficiently, reducing the risk of negative word-of-mouth and increasing customer loyalty.

Insights

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◎ Professional Certificate in Handling Customer Complaints: Building Customer Loyalty

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