Professional Certificate in Dealing with Difficult Conversations

Sunday, 15 February 2026 07:30:03

International applicants and their qualifications are accepted

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Overview

Overview

Dealing with Difficult Conversations


This Professional Certificate is designed for individuals who want to master the art of navigating challenging conversations in the workplace.


Some of the key skills you'll learn include: effective communication, active listening, and conflict resolution techniques.

Through a combination of video lessons, interactive exercises, and real-life case studies, you'll develop the confidence and expertise to handle even the toughest conversations.


Whether you're a manager, team leader, or individual contributor, this certificate will help you: improve your relationships, reduce conflict, and achieve better outcomes.

Take the first step towards becoming a skilled conversationalist and explore this Professional Certificate today!

Dealing with Difficult Conversations is a valuable skill that can elevate your career prospects and improve your overall well-being. This Professional Certificate course teaches you how to navigate challenging conversations with confidence and poise. By learning effective communication strategies, active listening techniques, and conflict resolution methods, you'll be equipped to handle even the most sensitive discussions. With this course, you'll gain key benefits such as improved relationships, increased productivity, and enhanced job satisfaction. You'll also develop a unique understanding of emotional intelligence and assertiveness, making you a more effective and respected leader.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Active Listening
• Understanding the Root Cause
• Setting Clear Expectations
• Using 'I' Statements
• Managing Emotions and Tone
• Choosing the Right Time and Place
• De-escalating Conflict
• Focusing on Interests, Not Positions
• Seeking Common Ground
• Following Up and Following Through

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Dealing with Difficult Conversations

The Professional Certificate in Dealing with Difficult Conversations is a valuable course that equips individuals with the skills to navigate challenging discussions with confidence and effectiveness.
This program is designed to help learners develop a deeper understanding of the art of difficult conversations, including how to prepare for them, communicate effectively, and manage conflict.
Upon completion of the course, learners can expect to gain the following learning outcomes: improved communication skills, enhanced conflict resolution strategies, and increased ability to manage difficult conversations in the workplace.
The duration of the course is typically 4-6 weeks, with learners completing a series of modules and assignments that are designed to test their knowledge and skills.
The Professional Certificate in Dealing with Difficult Conversations is highly relevant to professionals in various industries, including business, healthcare, education, and human resources.
By completing this course, learners can enhance their career prospects and demonstrate their ability to handle difficult conversations in a professional and effective manner.
The course is also beneficial for individuals who are looking to improve their interpersonal skills, build stronger relationships, and create a positive work environment.
Overall, the Professional Certificate in Dealing with Difficult Conversations is a valuable investment for anyone looking to improve their communication skills and navigate challenging discussions with confidence and effectiveness in the workplace.

Why this course?

Dealing with difficult conversations is an essential skill in today's market, where effective communication is crucial for personal and professional growth. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employees in the UK have experienced a difficult conversation at work, highlighting the need for professionals to develop this skill.
Reasons for Difficult Conversations
Performance issues (44%)
Conflicts with colleagues (26%)
Communication breakdowns (21%)
Job insecurity or redundancy (12%)

Who should enrol in Professional Certificate in Dealing with Difficult Conversations?

Dealing with Difficult Conversations is a crucial skill for professionals in the UK, where 1 in 5 employees experience bullying at work (ACAS, 2020) and 75% of employees have witnessed or experienced bullying (TUC, 2019).
Ideal Audience This Professional Certificate is designed for UK-based professionals who want to improve their communication skills, particularly those in management, HR, and customer-facing roles.
Key Characteristics Our ideal learners are typically individuals who:
- Are looking to advance their careers - Have experience of dealing with difficult conversations, but want to improve their skills
- Are based in the UK, with a focus on the public, private, and voluntary sectors - Are committed to developing their communication and interpersonal skills